Any experience with pay for performance call centers?

4 replies
Hi all, Im new to the forum.
I have had past experience with performance based campaigns and it worked very well for both parties. From my research it seems the larger corporate centers wont do it but smaller firms or over seas firms are more likely to agree. I am wondering if users here might be able to recommend some companies they have dealt with. Here is the details - Kind of unique.... Im looking for a center to sell "credit monitoring" & "identity protection" services. It will preferably be a cross sell or upsell, as I would like to avoid CC. The payment method will be a straight 25% of GROSS, every month for the life of the customer. Any ideas, recommendations or suggestions?

I am not familiar with the "online" ways to spin this program, but that might be for another thread!

Thanks in advance!
#call #call center #centers #experience #pay #performance #residual. commission
  • Profile picture of the author bsummers
    Are you not open with monthly based campaigns? Although I think that performance based campaigns, there is an advantage with working on other option. When you opt for commission based, you do not get the warm leads list but you get that with the normal campaign.Those who are not ready yet can still be nurtured.
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    • Profile picture of the author retailerjunction
      By monthly, you mean paying per seat per month? I like incentive based, as a company we really dont have much to loose.... I know that if we were to pay hourly, we would make more profit, BUT thats only if the center is productive. I would rather to trade off some profit for risk..... Any recommendations?
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