You're a good or even great salesperson, why not a great ad writer?

30 replies
I'm curious why people who are great at telephone or face to face selling,
why they think they aren't good at writing down
a good sales message for different media?

First let's define what an ad is according to Ewen...

A message delivered by media which gets the reader to
take the next step to buying.

Thoughts?

Best
Ewen
#good #great #salesperson #writer
  • Profile picture of the author Aaron Doud
    My answer is simply I am not as familiar with the media and how to maximize it.

    People like to separate marketing and sales but they are two sides of the same coin so skills from one transfer well to the other. Sales merely is the interactive form while marketing is the static message form.

    That said those of us who are good at selling are used to using that interaction to reach the final goal. In marketing we don't have that live interacting though you still have split testing and other methods to refine the message. That said we could visualize our target customers and role play the interaction in our mind to create the message for the marketing piece. And I am sure many of us doing that could create a marketing piece better than your average ad agency that focus on making it look great vs. making it sell. This is more true for those of us who have learned the basics of the marketing side of the coin.

    Yet I know that others who have mastered that side of the coin could do it better. People like yourself who have truly mastered this side of our coin. While we could beat the average ad agency, due to their focus on design vs. selling, I know at least currently great copywriters and direct marketing guys could beat us on conversions. And in this game that is what really matters.

    Now some of us may be underestimating ourselves. And I agree but I think being honest and humble builds more trust. I know I speak for myself (and some others who I won't name) when I say we would never claim to be an authority on something we are not. And while authority is always relative and in many case we do know more than the vast majority we would still defer to the true authorities on a subject.

    The lack of n00bs claiming to be gurus is why this offline subforum is the best on WF. Much of the rest of the forum is full of newish marketers selling to other newish marketers. Each launching WSO after WSO and all seemly buying from each other. It is economy in microcosm. Yet no on really is making money at least not what I or many others on this offline forum would consider money worth our time.

    A little bit of honesty and humility might seemly make the forum a better place but it would destroy the WF economy. And that economy is what allows us to have this great forum that none of us personally has to pay for. It is in essence paid for by those "gurus" who live in a kind of economic parasitic relationship with the other "gurus" of this site and the IM niche in general. So I guess we should thank those "gurus".
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  • Profile picture of the author Claude Whitacre
    Originally Posted by ewenmack View Post

    I'm curious why people who are great at telephone or face to face selling,
    why they think they aren't good at writing down
    a good sales message for different media?


    First let's define what an ad is according to Ewen...

    A message delivered by media which gets the reader to
    take the next step to buying.

    Thoughts?

    Best
    Ewen
    First; Another great post from You, and Aaron.

    I think I will give this a shot. These are not precisely the same skills.

    Personal selling can partly rely on personality, attitude, body language, charisma, and other factors that don't perfectly transfer to paper or other "Non-live" media.

    I would guess that many great salespeople wouldn't know how to write a great sales letter. I certainly didn't have the skill before I started studying marketing. And even now, I'm a great salesperson but a mediocre copywriter.

    When writing copy, you have to see everything from the prospect's point of view. You have to transfer emotion to language that the reader will then translate back into emotion. Copywriting is a far more complex skill than selling.

    I've never met a copywriter that didn't have a deep understanding of selling (although many would never dream of actually doing a live pitch).

    But I know very few accomplished sales people that could write a decent ad.

    The two skills compliment and strengthen each other. Studying copywriting teaches you why your selling methods work, and gives you principles to create better sales methods. Selling brings the copywriting alive.

    You can test, and even split test in selling, but it's exceedingly rare. When I was more active selling, I tested constantly and kept daily records of results, for a couple of decades. So testing was something I did,and it forced me to become effective. My selling skills evolved. But I never split tested, and wouldn't know how to do that in personal selling.

    Copywriting takes intellectual powers that aren't as necessary in face to face selling. But combined, you get a formidable selling skill.

    So there.
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    • Profile picture of the author ewenmack
      Originally Posted by Claude Whitacre View Post


      I think I will give this a shot. These are not precisely the same skills.
      If we changed the notion of what an ad is, in salespersons terms,
      it might help to see the transference available.

      What if we see it's roll as prospecting.

      It creates somebody qualified to buy from you.

      Now the salesperson just needs to restate why it's the right choice, knock out the objections and close the sale, like he normally does.

      So the question becomes, how do you create this qualified prospect
      in your ad?

      Back in the late 80's I wrote and ran ads for women to lose weight.

      They phoned and I closed them.

      Ads created the qualified buyer and
      I closed them.

      If you have seriously thought about what it took to close,
      then why not think what it takes to open them up
      to the possibility to what you have?

      Best,
      Ewen
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  • Profile picture of the author Aaron Doud
    BTW I might be underestimating myself.....

    I just read a free "ezine" from a person who is a professional copy writer (no one from here at least no one I know). And I must say it was so full of the worst "buy this" and "buy that" crap. Even the "content" that was sandwiched into the middle of this atrocity of bad upsells (which make "do you want fries with take" look like marketing gold) was nothing more than a rehash of common knowledge used as a "thinly" (aka not thinly) veiled attempt at selling his sales letter program. Reading it was a challenge of the highest order. I only continued because I was so in shock that a "professional" would put their name on this that I had to see when it would get better (Spoilers!: It didn't).

    If this guy gets paid $5,000 to $10,000 to write sales letters (basically implied as much) I truly am missing my calling.

    BTW since I used "Spoilers!"......

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    • Profile picture of the author Claude Whitacre
      Originally Posted by Aaron Doud View Post

      BTW I might be underestimating myself.....

      I just read a free "ezine" from a person who is a professional copy writer (no one from here at least no one I know). And I must say it was so full of the worst "buy this" and "buy that" crap. Even the "content" that was sandwiched into the middle of this atrocity of bad upsells (which make "do you want fries with take" look like marketing gold) was nothing more than a rehash of common knowledge used as a "thinly" (aka not thinly) veiled attempt at selling his sales letter program. Reading it was a challenge of the highest order. I only continued because I was so in shock that a "professional" would put their name on this that I had to see when it would get better (Spoilers!: It didn't).

      If this guy gets paid $5,000 to $10,000 to write sales letters (basically implied as much) I truly am missing my calling.

      BTW since I used "Spoilers!"......

      THANKS! Now I can't get the sound of Alex Kingston out of my head saying "Spoilers".

      Fellow Doctor Who fan.
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      • Profile picture of the author ewenmack
        Can always rely on you 2 guys to give great food for thought.

        Would love to dig into the subject more,
        however got a lot going on right now.

        Thanks Aaron and Claude.

        Best,
        Ewen
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  • Profile picture of the author Rearden
    Before I morphed myself into a sales person, I used to run a personal training business, entirely dependent upon good copywriting and ad placement.

    One of the ads I created generated over $200,000 in revenue over a 18 to 24 month period, until it puttered out. I created the whole thing myself; no swipes.

    I will consider myself an okay copywriter, as all it is is salesmanship in print.

    I had considered going into copywriting as a profession, but I couldn't figure out anywhere to start.

    I intuitively know you have to be a specialist to really make the big bucks, really in any industry. From the outside, the industry seemed extremely competitive, and I didn't feel like I had any USPs to really differentiate myself. So I passed it up for life insurance, which suits my personality better nowadays (more controllable, activity-based with amount directly-connected with results).

    I still have the copywriting bug, and at times, randomly write mock-ups and rough-drafts of postcards and letters I would love to test out in my marketplace, but I rarely ever do. The act of creating copy and employing it satisfies the more intellectual, analytical side of my personality, which is truthfully hard to get selling burial insurance to the salt of the earth, at times.
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    • Profile picture of the author ewenmack
      Originally Posted by Rearden View Post


      One of the ads I created generated over $200,000 in revenue over a 18 to 24 month period, until it puttered out. I created the whole thing myself; no swipes.
      And I had no hesitation to ask for a look at the masterpiece!

      Best,
      Ewen
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  • Profile picture of the author Aaron Doud
    As normal Ewen there is this core group of us here that just brings so many ideas and thought to the surface. Lots of food for thought for all of us I hope. I know posting here with you guys makes me rethink and reconsider things. Thanks for posting it. I was thinking about this point during the other thread.

    What would it take for one of us to flip to the other side. And how much of what we do is translatable into the other side?

    Gets me thinking and makes me realize I often put up my own road blocks.
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    • Profile picture of the author ewenmack
      Originally Posted by Aaron Doud View Post


      What would it take for one of us to flip to the other side. And how much of what we do is translatable into the other side?
      I'm wondering if the salesperson tries to write an ad goes straight for the close pretty much.

      Yet if they are on the car lot or showroom,
      they have a person in front of them
      who is predisposed to buying, just by showing up.

      That's when the closing takes place.

      On the other hand, to create that person to show up on the lot or showroom,
      one has to get a person predisposed to buy.

      Just different situations needing more or less steps to
      get the money.

      So if the salesperson was to create more rapport and intrigue in the ad,
      to take a person into the stage where he can use his selling power,
      that maybe all it takes.

      Best,
      Ewen
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  • Profile picture of the author bsummers
    I think there are just those who are better in speaking than actually writing it down. When you write you need to consider grammar and it takes time to write down or type your thoughts. When you are speaking however, words flow freely.

    This is just what I thought.
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    • Profile picture of the author ewenmack
      Originally Posted by bsummers View Post

      I think there are just those who are better in speaking than actually writing it down. When you write you need to consider grammar and it takes time to write down or type your thoughts. When you are speaking however, words flow freely.

      This is just what I thought.
      What if you recorded yourself?

      Best,
      Ewen
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  • Profile picture of the author mjbmedia
    Not read the other responses yet, but when you're on a call or face to face you're getting constant feedback from the other person(s) about whether your current immediate approach is heading you in the right direction and you can change tack immediately as required, add in some humour to release some pressure, keep quiet and give them time to consider an reply, etc etc. depending on the specifics of the persons you are communicating with there and then. Ie before you communicate with them you already understand something about them from the way they are on the phone, was the phone answered by a PA, how is their tone, if face to face is the setting professional or relaxed, their dress sense, the current way of sitting/ talking etc all these are immediate clues you can use to formulate your next immediate communication.

    With the written approach, you have no feedback, none, until they either click through to the next segment or click close to leave the page, or screw up the mailing piece hopefully into the recycling bins rather than rubbish. You have to 'get it right' for everyone that's reading it first time straight away else its in the bin.

    So formulating something that speaks to many but also only speaks to each 'one' is a tougher proposition than communicating 1-1 and being able to adapt your approach immediately
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  • Profile picture of the author misterme
    I think the barrier, if there is a barrier, is in the common inability of most people to write in a way which confers the exact message they're seeing, hearing, feeling and reasoning in their heads. And so, their mind remains the only place that message exists.
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    • Profile picture of the author Aaron Doud
      Originally Posted by misterme View Post

      I think the barrier, if there is a barrier, is in the common inability of most people to write in a way which confers the exact message they're seeing, hearing, feeling and reasoning in their heads. And so, their mind remains the only place that message exists.
      I think in all forms of selling and marketing that is true. The skill is learning how to bring it forth rather in person, on the phone, or in media.

      This thread has got me thinking a lot that the sales vs. marketing divide is much smaller than we all let ourselves think. Someone good at one should be able to learn to be good at the other.
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      • Profile picture of the author misterme
        Originally Posted by Aaron Doud View Post

        This thread has got me thinking a lot that the sales vs. marketing divide is much smaller than we all let ourselves think. Someone good at one should be able to learn to be good at the other.
        Not necessarily. I don't see marketing being the same as selling, though it's part of the sales process and some of marketing can be in the form of pre selling in the way of establishing trust, credibility and building interest.

        But marketing is mostly about the task of getting known by the desired target market socio or demographic and about attracting the clients you want out of that market.

        If you go at those tasks by "selling" them at that stage, you'll lose.
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        • Profile picture of the author Claude Whitacre
          Originally Posted by misterme View Post

          Not necessarily. I don't see marketing being the same as selling, though it's part of the sales process and some of marketing can be in the form of pre selling in the way of establishing trust, credibility and building interest.

          But marketing is mostly about the task of getting known by the desired target market socio or demographic and about attracting the clients you want out of that market.

          If you go at those tasks by "selling" them at that stage, you'll lose.
          My sales were good before I started studying marketing...but the marketing is where I made the most money. My marketing would put me in front of the people that were highly likely to buy. The marketing also forced me o work harder. When you have buyers calling you on the phone...you have to answer it.

          The big jumps in my business were usually because of an improvement in my marketing.
          My marketing makes me a minor celebrity (in the client's eyes) before the sale starts. Imagine if Brad Pitt opened a business next you tours, selling what you do...

          He would clean up. Because he's better at what he does? No. Because he's Brad Pitt. And before I see the customer..I'm Claude Whitacre. That's what marketing can do for you.

          But knowing how to sell is a huge asset in my marketing. So they help each other....

          In my humble (HA!) opinion

          Misterme; (real name Mr. Mxyzptlk) I sent you a PM.
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        • Profile picture of the author Aaron Doud
          Originally Posted by misterme View Post

          Not necessarily. I don't see marketing being the same as selling, though it's part of the sales process and some of marketing can be in the form of pre selling in the way of establishing trust, credibility and building interest.

          But marketing is mostly about the task of getting known by the desired target market socio or demographic and about attracting the clients you want out of that market.

          If you go at those tasks by "selling" them at that stage, you'll lose.
          I disagree. I think everything you just described is selling. Just not selling the product per say.

          If you are branding yourself you are selling them on you = _______.
          If you are trying to get them to come in you are selling them on ______ is where you go to _______.

          Selling is about convincing someone to "do" something. Even when selling a product you are often not selling the product.

          Example: Let's say I have a wife that wants to go camping. Her husband hates the idea. My mission isn't to sell him a camper. My mission is to sell him on camping. Or if i can't do that sell him on making his wife happy. The person who wants the camper is already sold on it. Nothing more to do there. The actual selling is done on the idea not the product.

          So instead of asking questions that would be about which product to show I ask questions to determine first which is easier to sell him on and second how I would best sell him on the idea.

          In a situation like that knowing that they have been together for 20 years and he just bought the Harley he always wanted is worth way more to me than where and how they would use the RV.

          Once I know that all I have to do is get her to mention a few times all the things she has done for him. Then get her to admit she hates the Harley. After that is just a matter one selling him on doing "the right thing".

          The only way I will not make that sale is if he doesn't care about her and what she wants. And that guy wouldn't be in front of me as he would have said no long before they got to the dealership.
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          • Profile picture of the author Claude Whitacre
            Originally Posted by Aaron Doud View Post

            I disagree. I think everything you just described is selling. Just not selling the product per say.

            If you are branding yourself you are selling them on you = _______.
            If you are trying to get them to come in you are selling them on ______ is where you go to _______.

            Selling is about convincing someone to "do" something. Even when selling a product you are often not selling the product.

            Example: Let's say I have a wife that wants to go camping. Her husband hates the idea. My mission isn't to sell him a camper. My mission is to sell him on camping. Or if i can't do that sell him on making his wife happy. The person who wants the camper is already sold on it. Nothing more to do there. The actual selling is done on the idea not the product.

            So instead of asking questions that would be about which product to show I ask questions to determine first which is easier to sell him on and second how I would best sell him on the idea.

            In a situation like that knowing that they have been together for 20 years and he just bought the Harley he always wanted is worth way more to me than where and how they would use the RV.

            Once I know that all I have to do is get her to mention a few times all the things she has done for him. Then get her to admit she hates the Harley. After that is just a matter one selling him on doing "the right thing".

            The only way I will not make that sale is if he doesn't care about her and what she wants. And that guy wouldn't be in front of me as he would have said no long before they got to the dealership.
            Aaron; First of all; Get a hold of yourself, Man! Think of the children! :rolleyes::rolleyes::rolleyes:

            Anyway, "Marketing" usually means everything you do before you are actually in front of the prospect live.

            "Selling" means what you are doing when you are actually in front of the prospect, or on the phone with them.

            Marketing is everything you do to bring the prospect to you (except cold calling), establish yourself as the "Go to guy", and show that you are an expert, and trusted authority. Advertising is marketing.

            Selling is the personal stuff.

            I may be a tad off. But when I talk to marketing guys, this is pretty lose to how they divide it.
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            • Profile picture of the author ewenmack
              When we understand what we are wanting each step of the process
              to achieve, then we get better answers.

              It takes the pressure off making each step do more than is needed
              to advance the close.

              Then once we have that understanding,
              the next step is to work with what constraints we have.

              Those constraints can be the known thought process the most likely buyer
              has and the where to reach him.

              As an example: I took a person through this process this week.

              First he thought targeting high income and high priced parts of town for a EDM mail drop.

              I took him through a process where we sought out what
              are the life changes people have which spend money for them.

              We came up with 4 of them.

              Now we came up with mailing lists of people in those life transformations.

              Next the message can be made to the exact time and occasion.

              Those people would show little interest at another time in their life in the offer,
              so now we have prospects in a high state of awareness.

              This becomes exact match message to target.

              Compared to a general message to suspects.

              Best,
              Ewen
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              • Profile picture of the author misterme
                Originally Posted by Claude Whitacre View Post

                My marketing makes me a minor celebrity (in the client's eyes) before the sale starts. Imagine if Brad Pitt opened a business next you tours, selling what you do...

                He would clean up. Because he's better at what he does? No. Because he's Brad Pitt. And before I see the customer..I'm Claude Whitacre. That's what marketing can do for you.
                That's right. I was in a sales consult recently and the prospective client tells me how she had met with a competitor, quickly adding, "not famous like you."

                That's really the first time I've heard that but I simply nodded knowingly. Later I thought about it. It's the result of my positioning.

                But that meeting also resulted in an $8000 sale. So I can't dismiss my "celebrity authority" status as a factor in that sale.


                Originally Posted by Aaron Doud View Post

                I disagree. I think everything you just described is selling.
                You're arguing semantics, Aaron.

                Answer this: In my reply above to Claudius, was the client "sold" on my being a celeb authority? Or did she perceive it and come to that conclusion?
                Stop here and think of that answer in your head right now before you read any further.




                Does a person get "sold" that they saw a duck when they see a water fowl quacking in the pond? Or is it simply that their reasoning tells them what they perceive, that is, water fowl in the pond + quacking, equals a duck?

                So, if she arrives at a conclusion that I, because I've got articles in a major online site or two, and because my client list has some notable people in it, am a famous expert, can you really say she was sold or persuaded or is it more accurate to say she made that determination from the clues and context which led her to that conclusion?

                I didn't sell her on it. My marketing positioned me as such. In creating that positioning I didn't sell a thing. 100% sales free. I wrote content which didn't attempt to sell my services. It merely expressed my opinions (and some of these pieces resonate so well with others they've actually been reposted, retweeted, and shared by hundreds of people). These pieces also draw on my knowledge of my industry but again, no sales techniques were used.

                I didn't have to do anything beyond writing my own views to persuade her.

                But here's the question:

                Did all that great "selling" my marketing accomplished sell her on the $8000 contract?

                Nooooooo.

                THAT I had to sell.

                The marketing played a factor. So did a bunch of other things, like timing.
                But building the value and desire and rapport and whatever else to get an order for more money than the other guy was asking for? That was the sales part.

                Originally Posted by ewenmack View Post

                When we understand what we are wanting each step of the process
                to achieve, then we get better answers.

                It takes the pressure off making each step do more than is needed
                to advance the close.

                Then once we have that understanding,
                the next step is to work with what constraints we have.

                Those constraints can be the known thought process the most likely buyer
                has and the where to reach him.

                As an example: I took a person through this process this week.

                First he thought targeting high income and high priced parts of town for a EDM mail drop.

                I took him through a process where we sought out what
                are the life changes people have which spend money for them.

                We came up with 4 of them.

                Now we came up with mailing lists of people in those life transformations.

                Next the message can be made to the exact time and occasion.

                Those people would show little interest at another time in their life in the offer,
                so now we have prospects in a high state of awareness.

                This becomes exact match message to target.

                Compared to a general message to suspects.
                I'm beginning to think you're a little genius.
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                • Profile picture of the author ewenmack
                  Originally Posted by misterme View Post


                  I'm beginning to think you're a little genius.
                  Wot, you didn't know it before...?!

                  Best,
                  Ewen
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                • Profile picture of the author Claude Whitacre
                  Originally Posted by misterme View Post

                  I'm beginning to think you're a little genius.
                  Sniff...sniff.....sigh.....
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                  • Profile picture of the author mjbmedia
                    Originally Posted by Claude Whitacre View Post

                    Sniff...sniff.....sigh.....
                    hey, don't worry, you're a big genius
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                    • Profile picture of the author ewenmack
                      Originally Posted by mjbmedia View Post

                      hey, don't worry, you're a big genius
                      Cough...cough...wot bout little 'ol me...uughmm

                      Best,
                      Ewen
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                      • Profile picture of the author mjbmedia
                        Originally Posted by ewenmack View Post

                        Cough...cough...wot bout little 'ol me...uughmm

                        Best,
                        Ewen
                        you're an upside down genius :p
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  • Profile picture of the author Aaron Doud
    You're arguing semantics, Aaron.
    Yeah I would say we are. What we choose to call it is merely semantics. Marketing is the other side of the coin to selling and I believe each can be viewed through the lens of the other. How connected they are and how much of the skills of one carry over to the other I'm not sure. But the more I step back and think I see the thinking process is similar. In selling I simply do it subconsciously while with marketing I have to bring it to the surface and actively think about it.

    I will say that threads like this have got me thinking that having both sides of the coin will make you better at both.
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  • Profile picture of the author PanteraIM
    They are two completely different skill sets using different forms of media.

    Even comparing between the phone and face to to face a lot is different. What you read in books and forums doesn't translate well onto the phone because brevity is more important than giving an excellent answer in telephone sales. In my WSO and other sales courses teaches this important point, I've had some killer rebuttals that bowls the prospect over doing field sales, but the same lines and tactics simply don't make sense to use over the phone. It's more about your rhythm and tonality obviously looking at telephone sales.

    Ads only create prospects good and bad, not customers.

    What are you going to do when they call in about your advertisement? What I've found is that you need to be well rounded to be successful. Being good at one thing is not enough.
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    • Profile picture of the author Claude Whitacre
      Originally Posted by PanteraIM View Post

      Ads only create prospects good and bad, not customers.

      What are you going to do when they call in about your advertisement? What I've found is that you need to be well rounded to be successful. Being good at one thing is not enough.
      Pantera" Smart, smart cookie.

      But... (And now you know that what I just said to you was just to make you feel better about the "But.."

      Most ads are just to create leads, or create an image, or make local advertising more effective.

      My ads sell. People call or come in to buy. I get far less response than most ads I see, but the responders are calling to buy. My ads appeal to no one else.

      And you are sooo right, No ad will help you if you suck at answering the phone. I've seen more sales killed there than at any other single point in the selling process.
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      One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr

      What if they're not stars? What if they are holes poked in the top of a container so we can breath?
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      • Profile picture of the author PanteraIM
        Originally Posted by Claude Whitacre View Post

        Pantera" Smart, smart cookie.

        But... (And now you know that what I just said to you was just to make you feel better about the "But.."

        Most ads are just to create leads, or create an image, or make local advertising more effective.

        My ads sell. People call or come in to buy. I get far less response than most ads I see, but the responders are calling to buy. My ads appeal to no one else.

        And you are sooo right, No ad will help you if you suck at answering the phone. I've seen more sales killed there than at any other single point in the selling process.
        I know your ads sell, in fact you wrote a book about it.you wrote a book about it. I bought it along with your manual on how to sell local advertising. Great reads and excellent content.

        I see your logic in making the ads less responsive but more targeted that leads to higher conversions. But you are still encountering the BS you get from any kind of inbound campaign.

        Because you are doing it in such a clever way you'd get far less tyre kickers than most people.

        I would personally do the opposite because I'm used to it. I would put a vague offer without a price and sell to the inbound enquiries. I did this for years working in direct TV advertising, so that strategy can work too.

        It's probably not the best for most people.. in fact I can guarantee that it would be annoying as hell for the majority of business owners. Only because I know how to make the most out of every lead that calls me would I consider this as a strategy for myself.

        If anyone is after a no BS way to start getting local clients I can highly recommend you take a look at the link in my post. Worth every dollar.
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        you cant hold no groove if you ain't got no pocket.

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