The domain was owned by a City Saver sort of printing company and they were supposed to charge $40 a month to the carpet biz owner (for the last 2 years). They never did and when I was hired to redo the website, I was faced with a "you owe me..."
The carpet biz owner ended up paying $500 to the domain owner, who after a few weeks, transferred the domain to me via Namecheap. I asked about accessing the website (Hostgator hosted) and he told me that all his 291 domains had the same password, so his "IT guy" would have to set-up a new PW for the domain, so I could access it.
That was 2-weeks ago. To change a PW, it might take 5-minutes. The guy isn't responding to my emails, phone calls, etc. The carpet guy says he wants to threaten legal action and credit card company involvement.
Hostgator did nothing for me - they won't even email the domain former-owner. I told the carpet biz guy to wait til Monday and I'd work on it.
Any ideas how to access the domain c-panel? It is NOT a WP site and the carpet guy didn't use PayPal to pay the $500.
Worse case scenario - grab all the copy and images and start again.
Thanks in advance!