Yelp alternative opportunity?

2 replies
I'm gauging interest in a possible yelp alternative site, with significant improvements.

yelps problem is they are arrogant, leveraging their traffic(actually just co-opting regular search volume by outranking a biz site), strong arming businesses, creating a very negative adversarial relationship. something you DON'T want to do when you then pitch those same businesses for MONEY(advertising etc..)

They filter legit positive reviews like crazy.

Are there better existing unknown yelp alternatives out there? Or do you see an oppty to get some funding and create one?

An alternative with the following improvements:

1. Be more friendly to businesses and strike a balance between them and users/reviewers.

2. have users use real names for reviews. This will cut down on fake reviews and vicious attack reviews by miserable people and sneaky competitors. Maybe use a credit card check to verify ID? possibly in conjunction with users earning some type of credits for their participation. How does FB or Amazon or other sites get people to use real names and verify them?

3. attempt to verify purchase by reviewer at the business. this is a big one. You can get slammed by some anonymous reviewer and not know who it is, or EVEN if they ever set foot in your business and bought a product or service.

perhaps a photo upload app to take a picture of a receipt?? this could be made public or kept private for verification only. Or possibly use a GPS checkin app that would help verification.

4. allow businesses unlimited contact/replies to customer reviews. yelp limits the business to a couple/few replies a day so a biz cannot keep up with incoming reviews pos/neg.

5. deliver REAL value to businesses(tools to improve biz and get good feedback) and reviewers(rewards/incentives)

6. generate REAL organic traffic, not just piggyback on existing search volume. YELP claims much higher user numbers but in actuality Yelp is just SEO'd and funnels people to your site by outranking your site for your business. (case in point: my GF has a salon and developing web presence, she found out most of her yelp traffic were not yelp users, but rather people searching for salons in her area and the yelp map came up. hardly value added traffic lead gen on yelps part, but they claim it as such.)

7. Instead of some phony black box super secret proprietary algorithm they claim they have, why not use standard verification and then let the USERS filter the reviews for a business when looking at them. They can choose to look at positive or negative reviews(similar to Amazon) View them by rank, or all of them etc.....YELP only does this to strong arm businesses to advertise for 100's of $$ a month.

8. This could be fastracked by actually marketing this to businesses to then sign up their own customers as reviewers to get a critical mass in a hurry. Thousands and thousands of businesses HATE yelp with a passion. Now THAT's what I call a motivated prospect to buy something. yelp-sucks.com gets 10's of thousands of visits a month already.

did you know yelp owns the domain yelpsucks.com? LMAO. Not a bad defensive move for reputation mgt but the optics look real bad.


the goal:

cut down on spam positive reviews and negative slamming reviews that are not legitimate by having better verification of ID upfront.

provide businesses more accurate feedback on the level of quality of their business, and tools to better interact with their customers.


Please add your feedback to flesh this idea out. I could run it by some VC's if it has some merit.

thanks.
#alternative #opportunity #yelp
  • Profile picture of the author TheBigBee
    Originally Posted by NewParadigm View Post

    I'm gauging interest in a possible yelp alternative site, with significant improvements.

    yelps problem is they are arrogant, leveraging their traffic(actually just co-opting regular search volume by outranking a biz site), strong arming businesses, creating a very negative adversarial relationship. something you DON'T want to do when you then pitch those same businesses for MONEY(advertising etc..)

    They filter legit positive reviews like crazy.

    Are there better existing unknown yelp alternatives out there? Or do you see an oppty to get some funding and create one?

    An alternative with the following improvements:

    1. Be more friendly to businesses and strike a balance between them and users/reviewers.

    2. have users use real names for reviews. This will cut down on fake reviews and vicious attack reviews by miserable people and sneaky competitors. Maybe use a credit card check to verify ID? possibly in conjunction with users earning some type of credits for their participation. How does FB or Amazon or other sites get people to use real names and verify them?

    3. attempt to verify purchase by reviewer at the business. this is a big one. You can get slammed by some anonymous reviewer and not know who it is, or EVEN if they ever set foot in your business and bought a product or service.

    perhaps a photo upload app to take a picture of a receipt?? this could be made public or kept private for verification only. Or possibly use a GPS checkin app that would help verification.

    4. allow businesses unlimited contact/replies to customer reviews. yelp limits the business to a couple/few replies a day so a biz cannot keep up with incoming reviews pos/neg.

    5. deliver REAL value to businesses(tools to improve biz and get good feedback) and reviewers(rewards/incentives)

    6. generate REAL organic traffic, not just piggyback on existing search volume. YELP claims much higher user numbers but in actuality Yelp is just SEO'd and funnels people to your site by outranking your site for your business. (case in point: my GF has a salon and developing web presence, she found out most of her yelp traffic were not yelp users, but rather people searching for salons in her area and the yelp map came up. hardly value added traffic lead gen on yelps part, but they claim it as such.)

    7. Instead of some phony black box super secret proprietary algorithm they claim they have, why not use standard verification and then let the USERS filter the reviews for a business when looking at them. They can choose to look at positive or negative reviews(similar to Amazon) View them by rank, or all of them etc.....YELP only does this to strong arm businesses to advertise for 100's of $$ a month.

    8. This could be fastracked by actually marketing this to businesses to then sign up their own customers as reviewers to get a critical mass in a hurry. Thousands and thousands of businesses HATE yelp with a passion. Now THAT's what I call a motivated prospect to buy something. yelp-sucks.com gets 10's of thousands of visits a month already.

    did you know yelp owns the domain yelpsucks.com? LMAO. Not a bad defensive move for reputation mgt but the optics look real bad.


    the goal:

    cut down on spam positive reviews and negative slamming reviews that are not legitimate by having better verification of ID upfront.

    provide businesses more accurate feedback on the level of quality of their business, and tools to better interact with their customers.


    Please add your feedback to flesh this idea out. I could run it by some VC's if it has some merit.

    thanks.

    VC's have no regard for a great "idea" whatsoever. VC's bet the jockey - not the horse. No matter what you come to them with 90% of it they aren't even interested. VC's don't take ideas or business plans unsolicited. You have to be connected.

    VC's cold called; Facebook, Twitter, AirBNB, Dropbox, and the list goes on - begging to give them money. IF you have something of real value, THEY WILL FIND YOU AND THEY WILL OFFER YOU AS MUCH MONEY AS POSSIBLE. Trust me.

    Before you do anything; read the "Lean Start-Up" by Eric Ries. The Lean Start-Up teaches us how not to waste time by building stuff people do not want.

    Groupon was a lean start-up. They had ZERO website for weeks when they first started, and then eventually a C or D grade website. They operated this way to "validate" their learning and to get through what is called the "build, measure, learn" feedback loop.

    Additionally, you are approaching this from a really really tough angle. You're going after business owners to solve their problems when successful companies focus on making users happy - not the business. For instance:
    1. Grubhub - Customers win, Grubhub wins, restaurants pay 20% - happy to get hosed because "there so many potential incremental sales."
    2. Level Up - Completely unecessary IMHO. But the lure of getting more sales helps make it easier for business owners to sign up for what amounts to an unfair tax on the lazy business owner.
    3. Groupon - What can be said about Groupon that hasn't already been said about the mafia?

    VC's love it when you have a business that forces business owners to do business with you, therefore allowing you to munch off the success of that business.

    Back to Yelp....

    Yelp was started in 2004, and if they had started in 07 or 08, they'd be toast. They struggled mightily for years until they made Yelpers feel like they were special by hosting exclusive parties.

    More people wanted to get into these parties, so more people left reviews hoping for invites. Eventually, they reached the holy grail; critical mass. Critical mass occurs when your business is consistently and inherently viral. "Everyone is on Facebook, so I have to be on Facebook." Even Dropbox activated a viral co-efficient. You cannot send large gigantic files to folks who don't have a premium subscription - simple brilliance.

    You should build this business with zero regard to making any money at first. You want customers, a lot, but not necessarily a revenue model at first. If you figure out how to sell painted poop balls and folks are lining up around the block to buy them - you're winning.

    Finally - everything starts with team. Team is everything.

    Team is everything.

    Oh - spend a LOT less time here and all of it on TechCrunch - religiously.
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  • Profile picture of the author bizgrower
    For my hotel, I don't care about yelp - 7 reviews in five years.

    I do care about TripAdvisor, Hotels.com, expedia.com, and booking.com
    Anybody can review on TripAdvisor, but they make it hard to put fake reviews up
    by tracking IPs and giving business owners the chance to dispute. The other three,
    the reviewers have to have booked through the site.

    So, industry specific is something to consider.

    Dan
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    "If you think you're the smartest person in the room, then you're probably in the wrong room."

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