Buyers are liars?

Claude just like any other business there are good and bad. Most actual dealers are not "hands on" they leave it up to various levels of management and in many cases don't know how consumers are being treated. Retail car business from standpoint of employees of the dealership in many but not all cases is not an environment you might want your son or daughter involved in. There is not much loyalty from management to employees so over the years the employees have figured it out and feel the same way towards management.
This is an environment that within a single 30 day period, you can go from #1 to the unemployment line. Every single thing is judged on what did you do for me today?
Again in many but not all cases this is then transferred to the interaction between sales people and buyers. Many of the "managers" won't get off their ass and actually get involved with the customer. Training is minimal for sales people so often times there are things said to simply get the person to say yes. When the customer shows up 2 weeks after the sale often times sales person is no longer there. They have nothing in writing about any promises so the managers simply tell them sorry, it's not in writing so obviously we didn't agree to this.
Another thing is buyer's remorse. There's a lot of excitement going on in the midst of buying a car. Majority of people over extend themselves then expect the dealer to do something about it. When the first payment comes due reality sets in. Consumers also have to understand that vehicles don't run forever and require maintenance. Over the 17 years I owned 6 franchises and there were hundreds of times when people would come back with an engine gone, transmission out amongst many other things. When service manager is looking for evidence of routine maintenance it's never been done. People often blame the dealer, last time I checked there's never been a dealer that actually manufactured a car.
There's always two sides to a story and most often you only hear the consumer's side of it. Here's an example that has a major impact actually across the economy. If you think about this there are 2 industries and all the related or allied services that exist only because of them and that is homes and cars.
More than 50% actually it's 62.3% of the buying age public can't walk into a local bank or credit union and finance a car. The lenders that provide this service can't be found by a consumer. The reason is they work only through dealers. The dealers can get them financing via one of these high risk or subprime finance companies but it comes at a cost which is a higher than normal interest rates. This works very much like auto insurance in that if you've had accidents, speeding tickets etc you are going to pay a higher rate of insurance because the risk is higher. No different with the loan companies. So dealers take it on the chin because of the higher rates but what the disgruntled consumers fail to mention is they don't pay their bills. Where would this still fragile economy be if there were even 50% less cars being sold this year??
No question there are bad dealers that mistreat consumers but there are also very good dealers who in many cases help people who couldn't get the help anywhere else.

What I've discovered is that they do usually give you a long story if they're lying. That's because they're trying to make their excuse sound legit so they're backing it up with (made up) details in an attempt to convince.

The "buyers are liars" adage comes about because people are concerned that if they tell the sales person the truth, such as about how much they're willing to spend or how badly they want something, they'll be taken advantage of.

The other reasons they fib are because the truth would embarrass them (such as they really can't afford it but don't want you to think they can't) or they don't want to hurt your feelings (such as you have bad breath and they want to get away from you).

Why don't we go to my desk and I'll tell you why. Do you want a hot or cold beverage?

You see, when I worked for a major dealer, the attitude was get the sale no matter what. Bring them in on newspaper ads extolling low, low price on vehicles, but then when they come to the lot, point out the teeny tiny jammed in fine print everyone glosses over because you need one of those huge magnifiers scientists use to closely examine sub-atomic sized particles to read it, to point out the price is only valid on this specific one vehicle out on the lot. C'mon I'll show it to you. We got special pricing on it today only if your credit is triple rated 750 or better and you were born on a Tuesday, because the color's mud brown, it's the basic model, doesn't have any of the popular options a normal human being wants in a new car but hey over here is pretty close to what you said you'd like, except for the color but are you making your choice based on the color of the car? Of course not! You're going to be sitting inside it, yer never gonna see the color of the car except for two seconds every day when you walk up to it to get in it! Seriously now, get behind the wheel and let's test drive her. The price? Let's see if you like the car first. Doesn't make sense to talk about price if you hate how she handles, right? The price? Hey, we wouldn't be in business for thirty years if we didn't have the best deals doncha worry about it. The price? I promise ya I'm gonna work real hard for you to earn yer bizness and get you the best price, which reminds me, ya got kids? I got kids too! Where do they go to school? What, the price? Well, that's a good question. Why don't we find out? C'mon back to my desk. And do you want a hot or cold beverage?