How to Scale My Business using E Myth by by Gerber or Any Other?
I ve been plagued with problems of scaling my tech consulting business. we build complex ecommerce stores to websites to digital marketing, etc. Our clients love us. But in all modesty it is because I do the client servicing & manage my team. I cant do it anymore if I want to scale.
The problem is how do I Scale without compromising customer delight?
Let me give you an example.
My team (designers & developers) is not good with written english (leave alone spoken) & often times I have to write on their behalf.
Which essentially means I am doing client servicing by email. It is a poor use of my time.
So today, I ve begun to write frequently asked questions during various phases of the design & project process and write corresponding responses. Will ask team to use it & also send me new scenarios. Over a period of time, I want to cover 90% of the scenarios.
Now I am assuming this would help even a seasoned company to use its time resourcefully instead of rewriting the same mails & explaining the same thing to clients. Same for redundant tasks, etc
I believe e myth by Michael Gerber & Checklist Manifesto can help?
I am not looking for odesk & elance as solutions. We are an outsourcing business & cannot further outsource our work ;-)
If you folks have used it, do you have additional resources like checklists, software that you use, etc.
How did you scale your business? What SaaS service did you use? Any info will help us & this warrior community.
Thanks in Advance. Happy Holidays!
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