The Vocus website is not very user friendly, so we filled out the online form and awaited an e-mail quote.
Instead we had a sales rep named "Max" use the Internet to harvest the number to our sales queue. And then Max proceeded to place 8 inbound calls to us in under 90 minutes.
We serve the local market and were right in the middle of a busy campaign. So when our lines are busy, our system prioritizes calls by area codes. Far away companies like Vocus, in this example, usually roll over to voice mail.
But Max kept calling our sales queue over and over, pushing "0" etc.
What is your experience?
Are larger telemarketing/sales organizations asking their agents to rapid fire call like this until they reach someone?
It is aggressive, but seems counter-productive. I am thinking that these guys must be well funded and only "do things that work".
This seems over the top.
What am I missing?