[ORM] How to be alerted when a new review is left across several review sites?

6 replies
Hi everyone,

Just wondering if there is a solution to stay updated and be alerted of any new reviews (good or bad) made against a business across several review websites?

This would be part of monitoring reviews and being able to respond accordingly if a bad review was left.

I could do it manually, but would be better of there was an automated solution.

I know some solutions do exist for the US, but they do not support Australia (which is what I am looking for). SweetIQ and Trackur are the two I am talking about.

Failing that I could use Google Alerts, and most likely will, but this I feel is still not ideal. Do not want to wait for them to crawl the review sites and reviews may not mention the business name either (since they're leaving a review for the business, there is no need) and so it may not even be picked up.

A solution I think is: WebSite-Watcher - Software to check websites for updates and changes (web page monitoring)

Which I believe checks web pages for ANY changes (which would be a relatively good indicator that a review has been made) --- but obviously no nice dashboard etc included with this.

Anyone got some advice?

Thanks!
#alerted #left #orm #review #sites
  • Hi, you could try this:
    placesscout.com/reputation-management

    I'm not afiliated with this in any way but may have what you're after.
    Not sure if it works in Aus.
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  • Profile picture of the author John Callaghan
    BrightLocal.com just released a tool called ReviewFlow that does exactly what you're requesting. I haven't used it but the rest of their tools are excellent.
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    "I am the master of my fate: I am the captain of my soul."
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  • Profile picture of the author krzysiek
    Thanks very much for both responses, will check them out shortly & report back!
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  • Profile picture of the author krzysiek
    Reputation module of Places Scout I am trying to avoid, because I want an online solution not software. Also, couldn't even find out how to make an order on the website (I have the normal license). I think I had to email in for pricing or something? Their web page doesn't show much in terms of pricing, etc.

    ReviewFlow looks awesome, but as usual, only for the US at the moment. Hopefully some of these guys start expanding in to other countries! Will keep an eye on them!
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    • Profile picture of the author qu4rk
      Originally Posted by krzysiek View Post

      Reputation module of Places Scout I am trying to avoid, because I want an online solution not software. Also, couldn't even find out how to make an order on the website (I have the normal license). I think I had to email in for pricing or something? Their web page doesn't show much in terms of pricing, etc.

      ReviewFlow looks awesome, but as usual, only for the US at the moment. Hopefully some of these guys start expanding in to other countries! Will keep an eye on them!
      I know you don't want software, but the Repuation module is $50 for Places Scout if I'm not mistaken. I think that allows you to do 10 customers. If you want more than that, it's an email for pricing deal.

      Hope this helps.
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  • Profile picture of the author Sean DeSilva
    In addition to tools I'd say reputation management is so important that you should have a assistant reviewing your core review sites a weekly basis. The damage even a single bad review could do, if the writer is particularly upset and wanting to drill deep, can more than lose the slight amount of money you're going to pay to have somebody watching out for you. I've had client's businesses take a significant drop in yelp referrals when a single customer decided to write a drama movie against the business.
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