B2B No Call Lists, Laws?

17 replies
I'll be jumping head first into cold calling on Monday and was wondering if there are any laws/lists that I need to be aware.

To get sued straight out of the gate would no doubt be a bad start.

I seem remember a thread written by a member who's an attorney (can't remember his name). Anyway, he was called by someone unsolicited or maybe a friend of his - at any rate the caller ended up paying him $750 to avoid a lawsuit.

I'd like to avoid that if possible
#b2b #call #laws #lists
  • Profile picture of the author Ron Lafuddy
    There's a lot of info here pertaining to your questions
    The search button will take you there.
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    • Profile picture of the author Josh MacDonald
      Originally Posted by Ron Lafuddy View Post

      There's a lot of info here pertaining to your questions
      The search button will take you there.
      What if the search button brought you here?
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      • Profile picture of the author Ron Lafuddy
        Josh,

        See Joe Stewart's posts in this thread. They are well detailed
        and right on the money.

        Is there something else about the Do Not Call List, that you were
        looking for?
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  • Profile picture of the author reboot38
    There's a lot of info here pertaining to your questions
    The search button will take you there.
    I thought the same, and did a search, but most of what I found was B2C, not B2B.
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    • Profile picture of the author Ron Lafuddy
      Originally Posted by reboot38 View Post

      I thought the same, and did a search, but most of what I found was B2C, not B2B.
      Great.

      I don't believe there is a do not call list for business to business in the U.S.
      Here's the thread you referred to in your initial post.

      http://www.warriorforum.com/offline-...ick-750-a.html

      As I understand it, the offending business was calling business to consumer.
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      • Profile picture of the author Claude Whitacre
        There is no business Do Not Call list.

        But I would never call Lawyers. I know they will send you a FAX about a fee if you FAX them.
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        • Profile picture of the author Ron Lafuddy
          Originally Posted by Claude Whitacre View Post

          There is no business Do Not Call list.

          But I would never call Lawyers. I know they will send you a FAX about a fee if you FAX them.
          Not if you get their permission first.

          I still use the fax for some things. Faxes are handled differently than emails.
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        • Profile picture of the author IMBlest
          Originally Posted by Claude Whitacre View Post

          There is no business Do Not Call list.

          But I would never call Lawyers. I know they will send you a FAX about a fee if you FAX them.
          If you don't want to call lawyers, how would you contact lawyers, then, if you want their business?
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  • Profile picture of the author reboot38
    Great.

    I don't believe there is a do not call list for business to business in the U.S.
    Here's the thread you referred to in your initial post.
    Thanks Ron & Claude for the input! And the link to the thread I was referring to
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  • Profile picture of the author Joe Stewart
    Originally Posted by reboot38 View Post

    I'll be jumping head first into cold calling on Monday and was wondering if there are any laws/lists that I need to be aware.

    To get sued straight out of the gate would no doubt be a bad start.

    I seem remember a thread written by a member who's an attorney (can't remember his name). Anyway, he was called by someone unsolicited or maybe a friend of his - at any rate the caller ended up paying him $750 to avoid a lawsuit.

    I'd like to avoid that if possible

    This can be a bit tricky. I spoke to the FTC about this on two separate occasions and their thought was that I "shouldn't" be guilty of any wrongdoing, BUT...that doesn't mean that someone that wanted to be a jerk couldn't cause me trouble if they wanted to.

    Claude is absolutely correct. There is no law against telemarketing MOST businesses. However, there are a few exceptions to this. I'd suggest thoroughly reading the FTC telemarketing laws to make sure that what you're offering is in compliance.

    Complying with the Telemarketing Sales Rule | BCP Business Center

    Also, some state laws differ from federal laws. In these cases, whichever law is more stringent is usually what's enforced.

    One of the biggest issues now is that there are many people that have home offices, but have listed their home number as their business number and have also listed that number on the "Do Not Call" list. I run into this from time to time. Technically they shouldn't be able to do anything about this because they should have a business line that's separate from their home phone.

    Unfortunately, it's not necessarily cut and dried.

    You might call and get the business owner's wife on the phone who's having a bad day and the next thing you know you're in a position where you have to defend yourself against a violation. Some people are mean and vindictive, especially against telemarketers. It's sad, but true.

    Also, there are some business owners that will list a business number, but if they're busy they'll have calls temporarily forwarded to their home, which may happen to be on the "Do Not Call" list. The first lady I spoke to at the FTC said that I'd be guilty of violating the law regardless of whether they forwarded the call or not. The second said I wouldn't.

    When all is said and done it would be in your best interest to visit the website above and call them if you have specific questions. If you're still not 100% certain you should have a consultation with an attorney.

    Also, regardless of what the website says about not having to, make sure you keep excellent records! If someone tells you to take them off your list for any reason you need to do so immediately. You should also do your best to purge your lists to make sure there are no duplicates.

    Always watch your caboose, regardless of what they say.

    Hope that helps.

    Joe
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  • Profile picture of the author reboot38
    Thanks Joe!! Definitely food for thought. Really appreciate your input.
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  • Profile picture of the author Quasar45
    This information is very constructive for correct planning. I like your work for providing information to the other.
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  • Profile picture of the author socialentry
    Regulators are going for the low hanging fruit.

    if you use common sense and a semblance of courtesy, the odds are very low that you'll get officially reprimanded for it.
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    • Profile picture of the author Joe Stewart
      Originally Posted by socialentry View Post

      Regulators are going for the low hanging fruit.
      I don't know that Regulators are going for the low hanging fruit has any merit. If you mean people that are purposely violating laws, then I would agree. If you mean they're targeting smaller companies, I'd disagree.

      The last I heard the fines were $11,000 per incident. I don't know of too many small businesses that could survive more than a few of those.

      Originally Posted by socialentry View Post

      If you use common sense and a semblance of courtesy, the odds are very low that you'll get officially reprimanded for it.
      This is true. If you're nice, professional, apologetic if someone is rude and don't bother them again if they ask you to remove them you shouldn't have any problems.

      Don't let fear of the telemarketing laws paralyze you. Unless you're doing something that's clearly violating the law you shouldn't have any trouble.

      Just smile and dial. :-)
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  • Profile picture of the author digichik
    There is no "Do Not Call" list for B2B telemarketing. So just do it. Just about every large corporation in the US uses telemarketing to generate leads, new clients and revenue. That's why there are no B2B "Do Not Call" lists. Telemarketing/cold calling works, it can help get your new business some clients quickly.
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    • If you get blowback. someone calling back and complaining :

      go online with the phone # you called and see all business attachments to it.

      meaning, if they list their # in any business asset. their website, blog, directory, etc.., ...it helps.

      I used to get atty's (that I marketed to) telling me "you called my home #! "

      and I said "your using it in your business, so you have no legal justification and I called a business # and here's proof..."

      hope this helps
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  • Profile picture of the author 1ebooks
    First is a biz puts their number into say Google maps

    It's an offer

    I'm a business CONTACT ME

    DNCL's are real for consumers, but you can't have 'free enterprise' stymied with a DNCL for a biz

    A listing in the YP or G Maps or Places is a shingle

    The shingle says OPEN FOR BIZ

    So you can call any biz in the USA

    Now if you want to avoid callbacks from frustrated biz owners

    iPhones have a nice block my number from showing on caller id

    so you take your number off caller id and you tear up the phone if you like to do cold calling

    but it's a lost art, and if this was 1985, it's how we sold millions a year in software to companies

    now you can get a scrape script to download anyone in any market for any list

    website
    name
    number
    address
    EMAIL

    automatic list builders

    now if you get a bullet proof email server in say china, then you can email any biz and do marketing up to the minute IMO

    biz emails are again not able to be put into do not email lists IMO

    so it's wide open IMO

    some say any unsolicited email is spam, but if you're a biz with an email on your google map or plus page you are asking to be emailed IMO

    but you need to know the ins and outs of mass emailing to b2b

    anyway, cold calling on a phone to businesses go for it

    but block your id
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