It happened again, a few minutes ago.
"Hello, may I speak to the owner or manager?"
Me; "No". And I hung up.
If you don't know my name, don't call me.
Do you know who asks to speak to the owner? Solicitors who I don't want to talk to. Nobody else. Usually, I just hang up without saying a word. And you know what? You have already killed any chance of my listening to you.
In my retail store, we get dozens of calls a day.
About half of them have two things in common;
There is a 3 second delay, which means you are using an auto dialer...and we hang up. Or...
You ask to speak to the owner or manager...in which case..we hang up.
Want to talk to me? Ask for me by name. Do you know who knows my name? Friends, suppliers, people I like. At the very least, you'll have ten seconds to screw the call up. And if you aren't incompetent...I may buy something.
Do you know who just asks a question, without asking for the manager or owner? Customers. I am conditioned to take that call, and answer that question. And so is the owner of every other business. Maybe you should read that again.
I still cold call occasionally. And I always know the owner's name. And they nearly always take my call. (assuming they are there)
By asking for the owner...you are screaming at me..
"I'm a cold caller that knows nothing but the name of your business...and I don't know how to do this".
Ask for me by name, and then tell me what you can do for me. And you know what? I may buy. Because if you own a business...buying stuff is half of what you do..