Online Reputation Management - How are you getting reviews for your clients?

11 replies
Anyone here offering online reputation management services for your clients (online reviews aspect)?

How are you currently getting those 5-stars reviews? What are some tips and tricks you can share. Thanks.
#clients #management #online #reputation #reviews
  • Profile picture of the author ReviewRouter
    I know a good way ... not sure if the forum rules allow me to say or not ;-)
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    • Profile picture of the author TheShark
      First, if all the reviews are 5 stars, potentials clients won't trust them.

      Second, we do that for several law offices...it's time consuming but worth it. We actually "mine" their old clients with motivation for them to respond.

      We then set up system for get reviews from current clients and get paid extra to set up permanent system for future clients...one attorney pays us to monitor every case for reputation management purposes.

      To do it right and legal, it takes work...but once systematized it can be very profitable and clients LOVE you.

      TheShark
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  • Profile picture of the author bluesteele
    Get More Online Reviews, Testimonials and Referrals for Your Businesses | GetFiveStars

    Strongly would recommend you check this out. Have had some time to look through it myself, and get a tour by one of the founders, and it is rock solid.
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  • I good old fashion thank you email works as well. Here is one I use. It can be altered to fit any business!

    Steve, I wanted to send this email to you to formally thank you for doing business with me. I know there are many other web design companies you could have chosen and you decided to choose me. I wanted to hand write this letter to be more personal, but if I did that you might not have been able to read and you would have to type in the links below instead of just clicking them.

    I also wanted to invite you to join my social networks so we can keep in touch. Here is a list of some of the ways we can stay connected.

    Through Google+, please write a review for me about your experience. https://plus.google.com/b/1057608249...rtanburg/about

    Through Facebook
    https://www.facebook.com/NetworkWithDon
    https://www.facebook.com/donnstacie

    Through Twitter
    https://twitter.com/@sconlinemarket

    Through Linkedin
    https://www.linkedin.com/in/sconlinemarketing

    I also wanted to let you know about the services I offer in case we missed something during our first meeting.

    Website design
    Social Media setup and management
    SEO
    Video marketing
    Business Performance consulting
    One on One training

    Thanks again for your business and God Bless!
    Donald E Francis III
    SC Online Marketing
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  • Profile picture of the author larrya
    We have learned that you can provide a perfect system for the client but you still have to load their lips and then keep an eye on the number of reviews coming through the system.

    I often have to speak to the business owner 3 or 4 times over a month long period before they actually start to get annoyed with their employees for not giving out the cards we provide..then when they get sick of hearing from me, they start requiring the cards be given out.

    It's actually pretty funny because almost every business we set up with rep management requires these additional follow-up touches before they get on the ball and start the process in earnest.
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    • Profile picture of the author Rus Sells
      I have experienced the exact same thing for my service review sentry.

      At the beginning the client/owner is really on board but for some reason they don't seem to get it across to their employees the importance of asking customers to share their experience.

      Iterating several times within the first month helps them understand that I'm invested in their success and it gets the point across after few calls.

      I also include my email as one of their notification emails so that when their customer uses their portal I know instantly, I follow up with a call or email letting them know. I usually do this for the first month.

      Also after testing a lot of different ways to ask customers for reviews I thought I share one of the more successful ways of asking.

      Don't ask the customer to leave a "review" ask them to share their experience in order to help others decide if they want to patron the business.

      Asking this way corresponds to the latest research about consumer reviews as well.

      People want to share their "experience" and they leave reviews to help others.

      Hope this helps you guys!

      Originally Posted by larrya View Post

      We have learned that you can provide a perfect system for the client but you still have to load their lips and then keep an eye on the number of reviews coming through the system.

      I often have to speak to the business owner 3 or 4 times over a month long period before they actually start to get annoyed with their employees for not giving out the cards we provide..then when they get sick of hearing from me, they start requiring the cards be given out.

      It's actually pretty funny because almost every business we set up with rep management requires these additional follow-up touches before they get on the ball and start the process in earnest.
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      • Profile picture of the author larrya
        Originally Posted by Rus Sells View Post


        Don't ask the customer to leave a "review" ask them to share their experience in order to help others decide if they want to patron the business.

        Asking this way corresponds to the latest research about consumer reviews as well.

        People want to share their "experience" and they leave reviews to help others.


        Bingo. That's my "load their lips" statement above - I should have at least tried to be more specific instead of using my old school lingo.

        I always prefer to share the program with the employees when we set up. This allows us to provide them with a few ideas on what to say. Plus it provides an opportunity to answer their questions so they know exactly how it works and at the same time, it tends to draw out the negative nellys and shy shellys who you can do some quick role play one on one with to get them on board. At the very least, that person(s) will feel slightly singled out by the personal attention and will tend to at least go through the motions so they don't get called out later.

        Setting expectations up front doesn't necessarily provide better initial results, but it does give you something to go back and discuss if those expectations aren't being met.

        And THEN you start calling the business owner every week to go over the results and tell him that his people aren't getting it done..in a nice way of course ;-) - And always offer to come back in for a quick refresher on the value of the program to the employees (wiifm) and the level of importance to the owner.


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