How do you cold call specific groups of people?

6 replies
For instance doctors or auto mechanics. I see all the writing about how cold callers are afraid to interrupt people, and for me its coming down to these specific groups. I can see restaurants, floral shops and yoga studios. But i`m having more trouble getting the courage to call someone who I can see being very busy.

On the other hand, I know that my message is well thought out and i`m calling these people to help them and hear about their experiences.

I`ve had a great time reading and learning on this forum, but today when I went through my list this is what kept catching me, and I don`t see a lot written about it.
#call #cold #groups #people #specific
  • Profile picture of the author ajfknedwards
    Doctors will be a different animal than auto mechanics, since with doctors you'll likely be dealing with a "gatekeeper", whether it be a receptionist or nurse in charge of answering the phones for the practice. These gatekeepers are normally told or trained to screen out these types of calls which often makes doctors and other practice-based businesses very difficult to cold call. Oftentimes these "gatekeepers" may also be the people tasked with themselves doing the very services you provide.

    For auto-mechanics, I would suggest placing your calls towards the very beginning or end of the work day. In my experience labor positions tend to have a period of ramping up and a period of cooling down during which the owner is most likely to be receptive to taking your call.

    For the doctors, you need to make it sound urgent enough that you need to get straight through to the doctor themselves, otherwise your name and number are going to go on a piece of paper lost on a desk ne'er to be seen again in 2014. To that end, I recommend the following articles:

    Getting Past The Gatekeepers
    How To Get Past a Gatekeeper

    Good luck!
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    • Profile picture of the author PJMC
      Originally Posted by ajfknedwards View Post


      For auto-mechanics, I would suggest placing your calls towards the very beginning or end of the work day. In my experience labor positions tend to have a period of ramping up and a period of cooling down during which the owner is most likely to be receptive to taking your call.
      !
      Totally agree with pxitvcrnwgkd - I have called many, 8am till 9:30am and 4:30 till 6pm, they tend to be a straight forward group, so if they say they are busy or in the middle of an MOT, don't take this as a push off, just ask when is good for them?

      Regards
      PJ
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  • Profile picture of the author Ron Lafuddy
    Originally Posted by pxitvcrnwgkd View Post


    On the other hand, I know that my message is well thought out and i`m calling these people to help them and hear about their experiences.

    I`ve had a great time reading and learning on this forum, but today when I went through my list this is what kept catching me, and I don`t see a lot written about it.
    You're joking, right?

    There's a ton information on this subject available in the search here. Look up Jason Kanigan. He's posted quite a bit about this. Enough to keep you busy for a while.
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    • Profile picture of the author pxitvcrnwgkd
      Originally Posted by ajfknedwards View Post

      Doctors will be a different animal than auto mechanics, since with doctors you'll likely be dealing with a "gatekeeper", whether it be a receptionist or nurse in charge of answering the phones for the practice. These gatekeepers are normally told or trained to screen out these types of calls which often makes doctors and other practice-based businesses very difficult to cold call. Oftentimes these "gatekeepers" may also be the people tasked with themselves doing the very services you provide.

      For auto-mechanics, I would suggest placing your calls towards the very beginning or end of the work day. In my experience labor positions tend to have a period of ramping up and a period of cooling down during which the owner is most likely to be receptive to taking your call.

      For the doctors, you need to make it sound urgent enough that you need to get straight through to the doctor themselves, otherwise your name and number are going to go on a piece of paper lost on a desk ne'er to be seen again in 2014. To that end, I recommend the following articles:

      Getting Past The Gatekeepers
      How To Get Past a Gatekeeper

      Good luck!
      Thank you for the links. This is all very useful. On my first few calls to service providers I had people say "what? I thought you were placing an order!?"

      Originally Posted by Ron Lafuddy View Post

      You're joking, right?

      There's a ton information on this subject available in the search here. Look up Jason Kanigan. He's posted quite a bit about this. Enough to keep you busy for a while.
      Thanks, i'm working on it.
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  • Profile picture of the author Jason Kanigan
    Originally Posted by pxitvcrnwgkd View Post

    For instance doctors or auto mechanics. I see all the writing about how cold callers are afraid to interrupt people, and for me its coming down to these specific groups. I can see restaurants, floral shops and yoga studios. But i`m having more trouble getting the courage to call someone who I can see being very busy.

    On the other hand, I know that my message is well thought out and i`m calling these people to help them and hear about their experiences.

    I`ve had a great time reading and learning on this forum, but today when I went through my list this is what kept catching me, and I don`t see a lot written about it.
    If you want to use phone prospecting, any "trades"-type operation decision maker--which will include stores, electricians, dentists and yoga instructors who do not make money if they are not working directly with a customer--will be a challenge to get ahold of and have a conversation with. That's OK. Since most people give up very early in the game, it's an opportunity for you to be smart and reach all those people everyone else is failing to get to.

    You'll find there are better times to call these companies and reach someone you can talk to.

    Use the Little Unsure Technique to reach the right person.

    http://www.warriorforum.com/offline-...ccess-tip.html

    Posts #5 and #162 give examples of this technique being used, which many people from this forum have used successfully.

    You can ask the gatekeeper when a good time to call back and have the best chance of reaching the decision maker would be. "Jane...if you had to talk to Mary, what time would you call back?" Calendar this time and do it.

    Ask if it's a bad time to talk. Prospects appreciate this.

    Over time you will develop expertise on when the most effective time to call this niche is. That is valuable information and will increase your chances greatly...and no competitor of yours will have bothered to do this, giving you a huge advantage.
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  • Profile picture of the author franergy
    You want THEM to call YOU. So figure out how to get YOUR phone to ring. If you're the caller, you're not in a position of strength. THe flip side is if you're calling them b/c they asked you to!
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