CALL CENTER SERVICE or HIRE FREELANCER?

4 replies
please share your experience for telesales what you prefer, hire call center/BPO service or to use freelancers sites and hire freelancers working from home ?
#call #center #freelancer #hire #service
  • Profile picture of the author BigFrank
    Banned
    Originally Posted by levyorit View Post

    please share your experience for telesales what you prefer, hire call center/BPO service or to use freelancers sites and hire freelancers working from home ?
    The only success I have ever had in telemarketing was hiring, training, managing and motivating my own in-house operation, paying people on straight commission, only.

    There are just too many variables that I have encountered to make doing it any other way the least bit successful. I hear it's done, or so people say, but long-term - I tend to doubt those claims.

    Just my 2¢.

    Cheers. - Frank
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    • Profile picture of the author Claude Whitacre
      Same as Big Frank and Ken Michaels.

      Hire the people yourself at your location, watch them, pay them commission.

      I did it for years. And any other way you do it, the results are completely out of your control..
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  • Profile picture of the author sj1234
    Unless if you can negotiate some sort of results based commission payouts with freelancers/contractors - you will indeed have to hire your own staff and train them up - then monitor results daily - then weekly - and then if it is all going well (rarely) - monitor monthly - and cut out the bottom 30%.

    That's how I successfully ran a brokerage firm in the City of London during the first recession


    If you look hard enough - you should be able to find telemarketers that charge based on business meetings made - and most of the times they will have the call recorded so you are able to confirm that you have bagged a hot lead/key influencer


    Hope this helps
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  • Profile picture of the author roxelgestiada
    Being affiliated with Infinit-O made me realize that it is better to hire a call center because I have seen the advantage of training people together to achieve the goals of the company they are working for. If you plan to outsource your work, it would be best if it is going to be under one team so that there will be no discrepancies.
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