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Getting Google to move its map marker

by mjbmedia
15 replies
Hi

My Google map marker is showing my home address not my office address, I have told them time and again, ive reported it, moved the marker myself, told them im getting unwanted visitors to my home (this isn't a major issue but bad for them) and they still not changing it , they've refused to change it three times now.

WTF I hate them they think theyre bigger than God

any ideas what else I can do please
#google #map #marker #move
  • Profile picture of the author kashif86
    Might be they are experimenting around while in the up-gradation process of Penguin 3.0
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  • Profile picture of the author Action Man
    create a new account with your business address as your home address also

    cheers
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  • Profile picture of the author creaturelocaljohn
    Did you try manually moving your marker? It will trigger postcard verification. It happened to one of my client's Google My Business page where the marker point to the old location but after manually moving the marker to right spot, it triggered postcard verification. After 3 weeks my client received the PIN then after we verified it, its started to show the correct marker.
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    • Profile picture of the author mjbmedia
      Originally Posted by creaturelocaljohn View Post

      Did you try manually moving your marker? It will trigger postcard verification. It happened to one of my client's Google My Business page where the marker point to the old location but after manually moving the marker to right spot, it triggered postcard verification. After 3 weeks my client received the PIN then after we verified it, its started to show the correct marker.
      Hi thanks, I moved It three times manually, each time Google have emailed me saying they'll check, then couple days later they say they've checked and see no reason to move it, this is what annoys me its like theyre thinking they know more about my addresses than I do, morons.

      So I get nowhere for now. I might delete the whole thing
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      Mike

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      • Profile picture of the author Catalyst eMarketing
        No don't delete and don't start a new listing.

        It's fixable, you just need to talk to phone support and explain and they will fix it right then while you are on the phone so you can verify it's in the correct place.

        Going back and forth via report a problem and email is frustrating. Now that there is phone support you really want to talk to someone so you can nip it in the bud and end the frustration.
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        • Profile picture of the author mjbmedia
          Originally Posted by Catalyst eMarketing View Post

          No don't delete and don't start a new listing.

          It's fixable, you just need to talk to phone support and explain and they will fix it right then while you are on the phone so you can verify it's in the correct place.

          Going back and forth via report a problem and email is frustrating. Now that there is phone support you really want to talk to someone so you can nip it in the bud and end the frustration.
          cheers Im in the UK and they don't seem so helpful, but they may be so where do I find their good guys phone number
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          Mike

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  • Profile picture of the author NateOlsen
    Check data suppliers such as expressupdateusa.com I bet they have the wrong info and check GEO location across the web. Google must be pulling the data somewhere, Even if you fix it in the dashboard if they keep pulling the data from a data source they will replace it with the incorrect data.
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  • Profile picture of the author annewilliams123
    I don't know the suggestion i am going to give you is right or wrong, but a simple suggestion I can give you is can delete the listing and again put the marker on the right place.
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  • Profile picture of the author mjbmedia
    I have deleted the google plus listing, but on searching for the business on google search the map still comes up showing my home location , they just don't seem to understand the issue , I don't wish people to know where live nor have directions and a map to it , is it really that hard to comprehend for them
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    Mike

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    • Profile picture of the author Catalyst eMarketing
      Originally Posted by mjbmedia View Post

      I have deleted the google plus listing, but on searching for the business on google search the map still comes up showing my home location , they just don't seem to understand the issue , I don't wish people to know where live nor have directions and a map to it , is it really that hard to comprehend for them
      No I said don't delete. That will not take care of it. Deleting just deletes from dash so you have no control over it. The listing will stay live.

      Originally Posted by mjbmedia View Post

      ok so still getting nowhere I ring their UK number 0207 0313000 and it says enter ext number or 0 for reception, I press 0 and it cuts me off, useless morons
      No you can't call any direct # and get help.

      Someone above gave you the link: https://support.google.com/business/.../4546390?hl=en

      You need to use that link during the stated hours and you'll get the Call Us option and someone calls you back right away.

      BUT that's only for customers. Now that you deleted the listing, you are no longer a customer. That listing is just out in the wild unclaimed. So not sure what to suggest other than claim again and after you do then contact support via the recommended option above.
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      • Profile picture of the author mjbmedia
        Originally Posted by Catalyst eMarketing View Post

        No I said don't delete. That will not take care of it. Deleting just deletes from dash so you have no control over it. The listing will stay live.



        No you can't call any direct # and get help.

        Someone above gave you the link: https://support.google.com/business/.../4546390?hl=en

        You need to use that link during the stated hours and you'll get the Call Us option and someone calls you back right away.

        BUT that's only for customers. Now that you deleted the listing, you are no longer a customer. That listing is just out in the wild unclaimed. So not sure what to suggest other than claim again and after you do then contact support via the recommended option above.
        but that number is for USA only? it seems, or USA PT times anyway, and im 8 hours or more away from that time zone.
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        Mike

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  • Profile picture of the author bosanci28
    I had same problem, and i had to call them to fix it.
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