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Massive Action Plan - Goal: 10K Sales in 30 Days by Outsourcing Telemarketing

by kangen333
9 replies
It's about time, I'm 24 and haven't really made a lot of money running a business. For 3 years I studied Business at a college and for 2 years I worked as a customer care agent for the largest Canadian cell phone provider (Rogers), so I haven't really achieved the success I always wanted to achieve. I forgot to mention for the past year I've been freelancing as a writer on Freelancer.com, but for the past few months I just got tired of the low $5 to $10 per article pay which is just like working a dead end job, and which is too prevalent on the projects that are posted there and other freelance bidding sites.

So my plan is to put all my time and effort for the next 30 days in initially recruiting and managing a commission-only based team of telemarketers, and once I get a few sales I will hire a few full-time on an hourly basis. I will be selling web design, online marketing/SEO and content writing packages and once I get a client I'll just outsource the work to reputable freelancers on freelancer/odesk/elance.

Just by building my portfolio on freelancer with about 80 reviews (about 10 of them negative) I had to do a lot of bidding, and I learned that getting clients is all in the numbers and how you talk to them to close the deal (except through freelancer it's all chat-based). Also, while working in customer care I had to upsell inbound customers and found that out also.

So my plan is to dedicate my time on interviewing, recruiting and managing a team of telemarketers to reach my sales goal of $10,000 in sales (probably about $4,000 to $5,000 in profit) after paying commission and outsourcing expenses. After the first few sales I might pay for cloud call center software so I can manage productivity and check in on live calls just for quality control.

If I achieve this it would be ground breaking as the most I've ever made in a month was almost $2,500 while working for Rogers, where about $700 of it was from wireless activation sales bonuses and a ton of overtime work.

Anyways I haven't really posted anything like this on a forum, but for some reason something in the back of my mind told me to do it here.

So in order to achieve this, I will have to set SMART goals for daily and weekly achievements.

Tomorrow I will reply with my update on my achievement for this first goal.

1st Goal: By the end of Monday, interview at least 15 candidates from oDesk on Skype and hire at least 8. Requirements: must be able to call USA or Canada, and be passionate and not interested just for the sake of getting awarded a project. Each candidate must also be able to make 50+ calls a day on average.

Will let you guys know on the progress by the end of tomorrow. My goal of hiring at least 8 is because most of them would end up giving up from it being commission only, then all I will do is end the project if they don't do anything. But the chances are that least 1 of the 8 would be dedicated. So if I do this every day for the first 4 to 7 days I should have a dedicated team that rakes out daily high ticket sales.

If anyone has any recommendations on low-cost solutions for call progress tracking and call whispering/barging in please let me know
#10k #action #days #goal #massive #outsourcing #plan #sales #telemarketing
  • Profile picture of the author JKirby
    Originally Posted by kangen333 View Post

    So my plan is to put all my time and effort for the next 30 days in initially recruiting and managing a commission-only based team of telemarketers, and once I get a few sales I will hire a few full-time on an hourly basis. I will be selling web design, online marketing/SEO and content writing packages and once I get a client I'll just outsource the work to reputable freelancers on freelancer/odesk/elance.

    [...]

    So my plan is to dedicate my time on interviewing, recruiting and managing a team of telemarketers to reach my sales goal of $10,000 in sales (probably about $4,000 to $5,000 in profit) after paying commission and outsourcing expenses. After the first few sales I might pay for cloud call center software so I can manage productivity and check in on live calls just for quality control.
    I'm going to chime in here for a moment. Not to drag you down, because it seems you are on cloud 9 here , but you need to think about some of the stuff you're saying.

    First of all, especially on the WF, you have hundreds of people with legitimate marketing/SEO businesses that have a hard time gathering up clients. Thousands more that use the white label approach and have no success whatsoever. YOU need to have a system in place to provide the services and know that the services work before you land a client. Taking money from a client to then lean back in your chair and look at oDesk and Freelancer reviews is NOT the right thing to do.

    Secondly, you said interviewing, recruiting, and managing your telemarketers. They also need to be trained. Some telemarketers I've used in the past took 5-10 hours minimum to get them phone ready. This is to educate them on my products/services, role play, and work with them on their tonality. You can't just say 'manage' and treat like that is enough.

    Lastly, and most importantly, if you're hiring a commission-based telemarketer, they are expecting a high percentage of the sale. You won't get anyone at the least bit qualified if you're offering a commission based model paying peanuts. You'll always get applications, but you will get what you pay for. Also, you are expecting 40-50% profit margins after commissions? That's not realistic. Your outsourcer shouldn't be paid peanuts, and if they are, you're not selling any solutions, you're stealing from businesses and making online/offline marketing into a scam. With a commission-based model along with hiring/providing legitimate services, your profit margin should be significantly less.

    Just be prepared to get eaten in shark infested waters or waste your time interviewing when you are offering peanuts for work.



    EDIT: Also, if you don't have a high quality script in place, your turnover rate will be a lot higher as well. "I'll just outsource the work, and make thousands by next week" is a common misplaced mentality here on the WF.
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    • Profile picture of the author kangen333
      Sorry I should have been clearer; as in managing I do mean training and educating.

      I will be primarily outsourcing telemarketers predominately from the Philippines, so the money that they'll make from a sale would have more significance. Also if they are willing to work for what I pay them in commission, it isn't my issue. I don't understand how this is unethical.

      Another edit: I plan on paying 15% to 25% commission depending on their performance.
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      My goal is to learn SEO, to make Money

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      • Profile picture of the author JKirby
        Originally Posted by kangen333 View Post

        Sorry I should have been clearer; as in managing I do mean training and educating.

        I will be primarily outsourcing telemarketers predominately from the Philippines, so the money that they'll make from a sale would have more significance. Also if they are willing to work for what I pay them in commission, it isn't my issue. I don't understand how this is unethical.
        Good telemarketers that have an decent English, regardless of where they are located, still expect a higher commission. If I get a call with a person with an extremely strong accent, I hang up immediately. Most owners do, and most secretaries screen these calls out. You'll get what you pay for regardless, moving on...

        When I mentioned that you'd be stealing from businesses and turning a legitimate business into a scam, I was referring to "just find a freelancer and outsource the work" comment.

        Unless you've used them before, understand how they do their service EXACTLY, and to figure out what their own experience is, you're only showboating as a marketer and not providing any real solutions. Most people outsource their marketing activities. I do alot. But the difference is I spend about 2 hours on the phone with my team's manager every Sunday evening to discuss what needs to happen with every client I have during the week. I understand the principles and methods behind the curtain.

        Not trying to derail you or accuse you of making horrible business decisions, but it sounds like (at least in my opinion) is you have no idea what is involved with SEO or any other service you are providing. You don't understand what your outsourcing team will be doing nor do you really care about it.

        As long as they work for the peanuts I give them, it's not my issue.

        It'll be your issue when you're taking money from businesses and giving them nothing in return. Just like the WF, 90% of oDesk/Freelancer 'SEO' or 'Marketing' experts are full of it.

        What I'm trying to say here, is marketing is a legitimate business. People who wake up one morning and say, "I'll just outsource everything", is not providing legitimate solutions. You're making this industry into your personal piggy bank.


        EDIT: If I've blown a circuit, or missed a vital point, or if you do believe you understand the industry, I apologize. This wasn't meant as an attack towards you at all, but as a warning that you HAVE to have expertise in this industry to start selling something.
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        • Profile picture of the author kangen333
          I know, I understand that your telling the truths. As for SEO and internet marketing, I have been studying it for the past 3 to 4 years. I'm not going to be selling services that don't help the company make more money.

          My main goal is to sell guest blogging opportunities/posts on very popular websites for about $100+ a post. I'm talking about posts on websites with an Alexa of 20-30,000 or under. I'm definitely not going to be selling those black hat link spam packages that would end up causing their website to be penalized.

          I have quite a bit of experience in outsourcing content writing while I was freelance writing, and completely understand the result of paying peanuts to the freelancer I'm handing the work over to. It results in a unsatisfied client requesting his or her project to be cancelled.

          (Edit)

          I might focus most of my efforts on training the telemarketers to promote my content writing services, since I have been writing and outsourcing writing for the past year. I've seen all of the ins and outs when it comes to client satisfaction in this area.

          (2nd Edit)

          I might also just try hiring commission-only telemarketers from USA/Canada because it's quite difficult to hire ones from overseas as international calling isn't something they commonly have.
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          My goal is to learn SEO, to make Money

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          • Profile picture of the author iAmNameLess
            Originally Posted by kangen333 View Post

            I know, I understand that your telling the truths. As for SEO and internet marketing, I have been studying it for the past 3 to 4 years. I'm not going to be selling services that don't help the company make more money.

            My main goal is to sell guest blogging opportunities/posts on very popular websites for about $100+ a post. I'm talking about posts on websites with an Alexa of 20-30,000 or under. I'm definitely not going to be selling those black hat link spam packages that would end up causing their website to be penalized.

            I have quite a bit of experience in outsourcing content writing while I was freelance writing, and completely understand the result of paying peanuts to the freelancer I'm handing the work over to. It results in a unsatisfied client requesting his or her project to be cancelled.

            (Edit)

            I might focus most of my efforts on training the telemarketers to promote my content writing services, since I have been writing and outsourcing writing for the past year. I've seen all of the ins and outs when it comes to client satisfaction in this area.

            (2nd Edit)

            I might also just try hiring commission-only telemarketers from USA/Canada because it's quite difficult to hire ones from overseas as international calling isn't something they commonly have.
            My recommendation is to stop... you're not ready..

            You've been studying SEO for the last 3-4 years... it takes constant study, you can study it for 10 years but if you missed the last year then it is useless. Where you are getting your information from also matters since about 90% of the techniques and SEO knowledge passed around are BS.

            The goal of selling guest posting spots is a little outdated. That was definitely a thing that was popular last year but it really isn't anymore. The whole alexa ranking thing, judging how valuable a site would be for a guest post is pointless. Alexa doesn't matter... What matters is highly targeted visitors and audience for the customer when guest blogging.

            Man... you're all over the place.

            SEO and internet marketing.... selling guest posting... outsourcing overseas then now talking about US and Canada, selling content writing. Basically, everything you just said is screaming desperation, that you don't care what you sell you just want to make more money.

            You have to slow down and master one thing, or else you will never get anywhere.

            Also... if you were planning on training commission only reps, why wouldn't you be doing the telemarketing yourself? If you're not good at it, then what makes you think you're qualified to develop a script or train telemarketers?
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          • Profile picture of the author savidge4
            [QUOTE=kangen333;9541180]My main goal is to sell guest blogging opportunities/posts on very popular websites for about $100+ a post. I'm talking about posts on websites with an Alexa of 20-30,000 or under. I'm definitely not going to be selling those black hat link spam packages that would end up causing their website to be penalized.[QUOTE]

            I will tell you right now that this concept being a end product is a bad idea. this may not be "Black Hat" but it might as well be. Posting on PBN's is simply in most cases just asking for trouble. There are absolutely exceptions to this, but if you ask what those might be... I'm not going to tell you.

            Just because you are making determinations based on Alexa, that in itself is proof that the 4 to 5 years you have spent "studying" SEO has been a waste of time.

            You are traversing down one of those SEO paths that may work today, but will not work tomorrow.
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            Success is an ACT not an idea
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  • Profile picture of the author roxelgestiada
    I think that would be a good idea. Outsourcing really gives an opportunity to all of us. What I am trying to say is that, with complete tools and equipment, setting up the said team won't be a problem. What makes this business appealing to companies is that they are sure that the payment for the services will be cheaper that their in-house employees. If you ask me, that is a win-win situation for both parties.
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  • Profile picture of the author CollegeCEO
    You've gotten a lot of good advice here OP, I hope you take it. It seems like you're very excited and anxious to start, but you really should probably plan your path a little better.
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    WANT TO MAKE MONEY ON EBAY BUT DON'T KNOW HOW TO FIND PRODUCTS TO SELL? CLICK HERE!

    READ THIS
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  • Profile picture of the author socialentry
    Clickbank only approves good quality product.... hahaha.

    Originally Posted by kangen333 View Post

    So my plan is to dedicate my time on interviewing, recruiting and managing a team of telemarketers to reach my sales goal of $10,000 in sales...

    Another edit: I plan on paying 15% to 25% commission depending on their performance.
    No way that anyone would work at that price point. Specially, not in Canada or the US.
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