google adwords account suspended

8 years ago

Google has cracked down alot on tech support due to high rates of credit card fraud within that industry.

If your account got suspended it's probably becasue your landing page has been flagged as untrustworthy. This could be for any number of reasons.

Your best bet is to give them a call and ask them why the account got suspended and see if there is anything you can do. There is no guarantee that they will unsuspend your account, or even tell you the specific reason for the suspension. However, in my experience calling them has always been the best way to fix problems.

If you call them, be polite and honest about your issue. If they say they will get back to you in a few days, just wait. They typically will get back to you.

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techppc

8 years ago

Originally Posted by learningthegame

Google has cracked down alot on tech support due to high rates of credit card fraud within that industry.

If your account got suspended it's probably becasue your landing page has been flagged as untrustworthy. This could be for any number of reasons.

Your best bet is to give them a call and ask them why the account got suspended and see if there is anything you can do. There is no guarantee that they will unsuspend your account, or even tell you the specific reason for the suspension. However, in my experience calling them has always been the best way to fix problems.

If you call them, be polite and honest about your issue. If they say they will get back to you in a few days, just wait. They typically will get back to you.

This the exact problem .they do not give any specific reason and i also support your statement about the credit card fraud . i have seen some of biggest scammers in this industry .But there are genuine people too who are getting hammered because of these scammers .But anyways i will try to call them to know what is the exact problem . BIng has already changed its policies and they no longer allow third party tech support .

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Devin Mataka

8 years ago

I have never heard of Google re-activating accounts after suspension

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dburk

8 years ago

Originally Posted by techppc

HI
i had created an adwords account for one of my friend here in USA .For 2 days it ran fine but yesterday it was suspended . the reason being given is unsolicited promotions .

The landing page which i used is this Computer Technical Support | We Understand Your Needs

Google has been very hard on our industry which is third party tech support but i can see some of the websites are still running on adwords without any problem . i do not know why my was suspended ?

any suggestions pleas warriors

Hi techppc,

I haven't heard of that specific policy violation before.

Are you sure that "unsolicited promotions" is the precise policy violation cited?

I have heard of "Unavailable promotions", "Misleading or unrealistic promotions", and
"Untrustworthy promotions", but never "unsolicited promotions". If I were you, I would double check the policy violation to find the specific policy that was violated and see if you can fix the cause for the suspension. As long as it was not what Google considers an especially egregious violation you should have no trouble getting the suspensions lifted.

Originally Posted by Devin Mataka

I have never heard of Google re-activating accounts after suspension

Hi Devin,

Welcome to the Warrior Forum.

Yes, they do re-activate suspended accounts.

Google will always re-activate suspended accounts whenever you request the account suspension to be lifted, provided that you have fixed the original cause of the suspension, explained what you did to correct it, and your website is compliant with all other policies, and you haven't committed what Google considers an especially egregious violation.

Here's the link to use to get your suspension lifted:
https://support.google.com/adwordspolicy/answer/164786

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techppc

8 years ago

Originally Posted by dburk

Hi techppc,

I haven't heard of that specific policy violation before.

Are you sure that "unsolicited promotions" is the precise policy violation cited?

I have heard of "Unavailable promotions", "Misleading or unrealistic promotions", and
"Untrustworthy promotions", but never "unsolicited promotions". If I were you, I would double check the policy violation to find the specific policy that was violated and see if you can fix the cause for the suspension. As long as it was not what Google considers an especially egregious violation you should have no trouble getting the suspensions lifted.

hi dburk

sorry i made a mistake it was untrustworthy promotions as you have rightly pointed out .

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derekwong28

8 years ago

"We take untrustworthy promotions very seriously and consider them to be an egregious violation of our policies. Advertisers or sites that are found to be untrustworthy are not permitted to advertise with us again"

This doesn't look good at all. I don't think many people would think that your website is an untrustworthy promotion. This just shows how arbitrary Google is with regards to site and account suspension.

It would be very difficult to get out of this. I think your main objective now is to prevent any of your Adwords account being linked to his. I would be looking at whether you used the same computer and the same ip address to make his account. As a minimum, I would clear your cookies first.

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techppc

8 years ago

Originally Posted by derekwong28

"We take untrustworthy promotions very seriously and consider them to be an egregious violation of our policies. Advertisers or sites that are found to be untrustworthy are not permitted to advertise with us again"

This doesn't look good at all. I don't think many people would think that your website is an untrustworthy promotion. This just shows how arbitrary Google is with regards to site and account suspension.

It would be very difficult to get out of this. I think your main objective now is to prevent any of your Adwords account being linked to his. I would be looking at whether you used the same computer and the same ip address to make his account. As a minimum, I would clear your cookies first.

i was in this situation before when my account was suspended so i knew how to remain under radar .

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Mark Singletary

8 years ago

Just a couple thoughts on the "untrustworthy" part of the equation (note that I haven't run into this before myself so I could be way off base):

1. The domain's address is in India but the website claims they are in Phoenix Arizona.
2. The English is not standard English - something you'd expect from an Arizona company.
3. The address has no zip code which is a requirement to get mail. No one has a mailing address without a zip code.

Examples of untrustworthy promotions from Google include:

Enticing users to part with money or information under false or unclear pretenses; presenting a false identity, business name, or contact information; charging users for products or services typically available for free; sites that are "phishing" for users' information

I think there is a valid case for them to ask questions. I'm not saying you or your friend are doing anything wrong - obviously I wouldn't know. I'm just saying that the few things above were found in about 3 minutes and might cause someone to be a little suspicious especially if that market is full of fraudulent providers. Now maybe there are valid explanations for all these things and they will unban the account.

Mark

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techppc

8 years ago

Originally Posted by Mark Singletary

Just a couple thoughts on the "untrustworthy" part of the equation (note that I haven't run into this before myself so I could be way off base):

1. The domain's address is in India but the website claims they are in Phoenix Arizona.
2. The English is not standard English - something you'd expect from an Arizona company.
3. The address has no zip code which is a requirement to get mail. No one has a mailing address without a zip code.

Examples of untrustworthy promotions from Google include:

I think there is a valid case for them to ask questions. I'm not saying you or your friend are doing anything wrong - obviously I wouldn't know. I'm just saying that the few things above were found in about 3 minutes and might cause someone to be a little suspicious especially if that market is full of fraudulent providers. Now maybe there are valid explanations for all these things and they will unban the account.

Mark

my friend is a US Citizen . we had a company registered on his name and it is google verified local business in phoenix Arizona . Surely he asked me to do all the online set up as he did not know about web development .i think it does not matter where the website is registered because much of web development work is outsourced to developing countries.

Back in 2013 google banned 99% of adwords account related to tech support industry just as they did with clickbank and weight loss niche .But some websites are still running on adwords.

For example take a look at this website ambiencenetsolutions.com for keyword 'outlook support'

you can compare which website looks more untrustworthy mine or this ? they are selling tech support under the disguise of web development .

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derekwong28

8 years ago

Originally Posted by Mark Singletary

Just a couple thoughts on the "untrustworthy" part of the equation (note that I haven't run into this before myself so I could be way off base):

1. The domain's address is in India but the website claims they are in Phoenix Arizona.
2. The English is not standard English - something you'd expect from an Arizona company.
3. The address has no zip code which is a requirement to get mail. No one has a mailing address without a zip code.

I think what you found was minor at best and certainly does not deserve a lifetime ban. They could have suspended the site first without suspending the account. This is how high handed that Google is. I wished Google was as easy to deal with as dburk implied.

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Mark Singletary

8 years ago

I think trustworthy is on the one hand something that can be defined and on the other a gut feeling.

If I was a potential customer and did a little due diligence, I may come away with the feeling that this site was untrustworthy in some way even though I may not can pinpoint the reasons. If that could happen to me as a potential customer, I think it could happen to a Google rep that goes through their checklist but also uses their own judgment.

Again I have no reason to think that something is wrong but I personally wouldn't buy from there due, in part, to what I wrote in the post above.

I agree that if the ban is based on a couple minor technicalities they should have given the user another chance.

Most of all of this is pure speculation without knowing more about what went into the ban and only Google can tell you that.

Mark

Originally Posted by derekwong28

I think what you found was minor at best and certainly does not deserve a lifetime ban. They could have suspended the site first without suspending the account. This is how high handed that Google is. I wished Google was as easy to deal with as dburk implied.

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dburk

8 years ago

Originally Posted by derekwong28

I think what you found was minor at best and certainly does not deserve a lifetime ban. They could have suspended the site first without suspending the account. This is how high handed that Google is. I wished Google was as easy to deal with as dburk implied.

Hi derekwong28,

I never intended to imply that requesting an AdWords suspension was "easy", only that they are responsive to requests, and that you will always get your suspension lifted if you comply with their policies as stated. There may be a steep learning curve for some folks that are not accustom to building website that meet a higher standard for quality and trustworthiness.

People who are suspended will often have websites with multiple compliance issues that need to be resolved. AdWords is a self-service platform, and they are not going to go through your website to find every issue, as soon as they spot a single compliance issue they will disapprove,. It's up to you to build websites that comply with all of their written policies, not just the policies that you happen to have learned so far.

Google does not explicitly state the precise minimum standard requirements for policy compliance, and they do that for a very good reason. They do not want to encourage people to build websites that just barely meet the minimum standard. Instead, they ask you to build high quality landing pages that meet relatively high standards, and when you fail to meet the minimum of requirements they will disapprove your ads.

Repeated failure to comply, or egregious violations, will result ins an account suspension. As long as you do not commit what they consider an egregious violation of policy (something that is dangerous to Google users via neglect or malice) you can fix the issue and request the suspension to be lifted.

Neither their policies, nor their approval process is random, that have very specific policies and interpret them even more strictly if you have been suspended, they just want your offers to be clear, relevant, and trustworthy for their users.

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techppc 8 years ago

hi dburk thanks for your reply

In my case they did not even gave any warning and suspended the account right away .I mean they should have send a mail or something if system is detecting compliance issue .they could have suspended the website without terminating the account .It was the tech support industry which gave millions of dollars to google in revenue for several years .Suddenly google suspended 99% accounts. It is not that google is not allowing tech support but they are not disclosing what they want and what they do not want .I know account suspension is not random and i may have made some unspecified mistake but this uncertainty is doing more harm then good .In my opinion Google is definitely misusing their position .We want to do genuine business and if something is wrong from our side we will definitely try to correct it. Bing is more clear in their policies .they have explicitly mention that third party tech support is not allowed and they are not allowing anybody to advertise it .i really think that google may become a threat to internet freedom in future
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learningthegame

8 years ago

Hey TechPPC,

I know it sucks, I've be there. Google is always vague with their reasoning. That way you cannot point out their inconsistancy.

I beleive your suspension is due to the market you are trying to advertise in.

If it were another market Google may have been willing to let it slide, or you may have gotten of with a site suspension.

But since it's tech support they proabably won't re-instate the account.

Your probabaly best to try and find another source of traffic.

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techppc 8 years ago

Originally Posted by learningthegame

Hey TechPPC,

Your probabaly best to try and find another source of traffic.

Yeah i am trying to find another source of traffic which can convert . we used to get very good results with search traffic .Search engines have made good profits from tech support industry but now they do not want most of us
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nomaanali

8 years ago

I don't think so that deactivated accounts can be activated again.

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Quede

8 years ago

Have you tried creating a new account?

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techppc 8 years ago

Originally Posted by Quede

Have you tried creating a new account?

Not now because i already have another adwords account running .
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- fixxidotnet 8 years ago
  
  Originally Posted by techppc
  
  Not now because i already have another adwords account running .
  
  Are you not afraid of them linking the two, if you have used the same computer/network to access both accounts. They could disable both.
  
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ktz16

8 years ago

Unfortunately, this is not a fight you can win. If Google drops the hammer on you, its over.

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google adwords account suspended

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