My site was "suspended" by Google. Please help me figure out why.

Hi,
I have checked the website and it seems fine but while searching the domain in the Google, it suggest another similiar URL "http://terracareproducts.com/" which means your domain is not properly indexed in Google. To sort this problem you require to log in Google Console and submit the website again. Again if you face same problem, please let me know.

My bet is you're wrong and the US FDA requires you to have your products tested before selling in the US. Even If you're not selling in the US, Google is in the US, so they're responsible for what they advertise (Adwords).

From your last message, sounds like that's the problem. You should never open new accounts once you have one. That just make you look suspicious. Call them, explain the situation and that you will use only one account (you or they can close one of them).

Now as for your site, the nature of it may also be an issue. Yukon is right, you generally can't sell some medicinal products without some sort of proof. I want to add too that maybe the ingredients are on their banned list. My advice is to carefully read their policies and, in your case especially since you do sell what are considered pharmaceuticals, check the list of products they won't allow (ephedrine is one of hundreds) and not to make unsubstantiated claims. You may also need a disclaimer in your case.

Resubmit Your Website in google add url
check the content in the website
check the links for back link which harm your site .

i have the same problem i have checked their term of service i can't find what i did wrong and there was no warning i even deleted a page. i mean i think this is unfair because of this i have removed the domain and transferred it.google just suspend account without warning, at least sending a message to let you know you need to do to fix the problem. this is very disappointing, i have appealed several times no respond am not even sure what i did. and i have sent a contact form.i hope i get a reply then.

Dena, maybe the word pharmaceutical was the wrong one but it's definitely medicinal the way I read it. One product says "pain relief". But no matter how you classify it, in the end what matters is how Google sees it. If they say it's medicinal, then that's what it is no matter how hard you object.

If the issue is that you have more than one account, as I said before, easy fix which it seems your consultant will take care of. I still recommend to brush up on the policies. If you have a consultant/manager/Google rep, they should know or at least double check in your case. I know if I took you as a client, I'd go over the policies to make sure you comply and recommend anything that may need to change on your site.

Hi Dena,

It seems quite clear to me why AdWords suspended your website.

Your website is making "medicinal claims". That puts you squarely within the pharmaceuticals category. I am not saying that your products are pharmaceuticals, clearly they are not, however you are making very specific medical and health benefit claims which means that in the eyes of AdWords reviewers you are marketing your products as if they were in fact pharmaceuticals, which is a double violation of AdWords policy.

You are lucky that they have only suspended your website and not banned you as an advertiser for egregious violations of policy.

There are other advertisers on AdWords selling products in your niche. I suggest you examine those other websites and note how they do not make any claims of medical benefits. Those other advertisers are advertising the same types of products, sans medical claims, without issue on AdWords.

If you strip your website of all claims of heath benefits, and pain cures, and any other unsubstantiated claims, you may be able to get the website suspension lifted and successfully run ads on AdWords.

HTH,

Don Burk