Register Blogs Advertise with usHelp Desk Today's Posts Search

Thread Tools Search this Thread
Unread 2nd Oct 2008, 10:22 AM   #1
Active Warrior
 
Join Date: 2008
Posts: 77
Thanks: 73
Thanked 7 Times in 7 Posts
Default
A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

Hi everyone,
I have a couple questions, perhaps you could shed some light.

1. I am having a problem with my site, I have made a support ticket and when I try to check it, it tells me no ticket found. This has been the case with 2 tickets I have created, and I have had no response from either.I don't want to keep making these tickets, so can you tell me is this normal.


2. Is there a separate help desk for PIPS, or is it all just the warrior forum help desk?
Thanks for listening
Mike

mjcarpe is offline   Reply With Quote
Unread 2nd Oct 2008, 10:31 AM   #2
OffTheWallflowerChild
War Room Member
 
Patrician's Avatar
 
Join Date: 2004
Location: USA
Posts: 11,698
Thanks: 6,331
Thanked 2,666 Times in 1,801 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

Hi Mike.

Our helpdesk, as it states in the training, is http://www.pluginprofitsite.com/helpdesk

This is for all site problems and PlugInProfitSite issues.

The helpdesk in the forum is for forum issues only.

If you are referring to a ticket you put in the PIPS helpdesk, you should receive an email in response (just to say we got it) but if your email client blocks it, we can't help it.

You can go to the helpdesk and put in the ticket number to get the answer in 24 hours (48 if Sunday)

Be careful about the difference between number ZERO '0' and LETTER 'O' which you can see look different.

Look forward to hearing from you on the helpdesk.

Patricia Brucoli
Plug-In Profit Site Helpdesk
Patrician is offline   Reply With Quote
Unread 2nd Oct 2008, 10:47 AM   #3
Active Warrior
 
Join Date: 2008
Posts: 77
Thanks: 73
Thanked 7 Times in 7 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

Patrician,
Thank you for the quick reply, I have recieved mail from pips helpdesk before so my mail shouldn't be a problem. I will continue to look for the e-mails, however, the first of those ticket#'s I copied to a text simply to avoid the O,0 situation. Unfortunatly if both tickets did create,the help desk will have two for the same issue, for this I appologize.

I have redirected my main page to the sales page, so what visitors I do get won't have to see the white page that says this is the future home of etc.
Thanks again, I'll keep watching the mail
Mike

mjcarpe is offline   Reply With Quote
Unread 2nd Oct 2008, 12:41 PM   #4
OffTheWallflowerChild
War Room Member
 
Patrician's Avatar
 
Join Date: 2004
Location: USA
Posts: 11,698
Thanks: 6,331
Thanked 2,666 Times in 1,801 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

You are all set now Michael which I think you know!

Patricia Brucoli
Plug-In Profit Site Helpdesk
Patrician is offline   Reply With Quote
Unread 2nd Oct 2008, 10:49 PM   #5
Doug Gorman
 
Doug Gorman's Avatar
 
Join Date: 2007
Location: Indiana, USA
Posts: 1,014
Thanks: 25
Thanked 23 Times in 11 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

Pat rocks!

Doug Gorman is offline   Reply With Quote
Unread 2nd Oct 2008, 11:01 PM   #6
Active Warrior
 
Join Date: 2008
Posts: 77
Thanks: 73
Thanked 7 Times in 7 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

She most certainly does.

YYYYYYYYYYAAAAHHHHHHH Pat

mjcarpe is offline   Reply With Quote
Unread 5th Oct 2008, 07:04 AM   #7
HyperActive Warrior
 
Join Date: 2008
Location: , , Malaysia.
Posts: 434
Thanks: 0
Thanked 18 Times in 9 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

Originally Posted by mjcarpe View Post

Hi everyone,
I have a couple questions, perhaps you could shed some light.

1. I am having a problem with my site, I have made a support ticket and when I try to check it, it tells me no ticket found. This has been the case with 2 tickets I have created, and I have had no response from either.I don't want to keep making these tickets, so can you tell me is this normal.


2. Is there a separate help desk for PIPS, or is it all just the warrior forum help desk?
Thanks for listening
Mike
I use to send many questions to PIPS Helpdesk. Pat has always do her job by giving me the answer that I asked for. She has done a good job. But usually the answer will come after 1 or 2 days. That is ok, but she never fail to deliver the answer.

vorales is offline   Reply With Quote
Unread 5th Oct 2008, 12:38 PM   #8
Article Marketer
War Room Member
 
Allen Lundy's Avatar
 
Join Date: 2005
Location: Orange, Ca. , USA.
Posts: 1,463
Thanks: 151
Thanked 274 Times in 187 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

Pat is one of the TOP help desk personnel you will find on ANY site on the Internet.

A response in 24 hours or less if unbelievable anymore. Try that on some of your major Guru sites.... 36-48 hours seems to be the norm anymore.

I have actually waited up to 4 days on some sites to get a response. Just to be told I need more "specific" information. Then it's another 2 days before they get back to me.

With the amount of "Help" asked for by so many new members, a 24 hour response is going above and beyond.

Pat, FANTASTIC job, Stone really should give you a raise for all you do for the newbies as well as some of the "entrenched" that are still working out bugs!

Allen

Amazing Deals On Mens and Womens Jewelry - - Gies Jewelry Shop
Watches for all occasions -Gies Watch Shop
The latest in Cameras and Photography - Good Tyme Photography
Need a new phone or upgrade? - Gies Mobile Phones
Number 1 Source For Kids Toys & Games - Shop For Toys & Games
Allen Lundy is offline   Reply With Quote
Unread 6th Oct 2008, 11:35 AM   #9
OffTheWallflowerChild
War Room Member
 
Patrician's Avatar
 
Join Date: 2004
Location: USA
Posts: 11,698
Thanks: 6,331
Thanked 2,666 Times in 1,801 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

Thanks Allen and everyone for the vote of confidence. I do try!

Man, I am a sucker for a compliment. I will gloat all day!

Bless your hearts.

My turn around is 24 hours or less, except Sundays. I turn the helpdesk off about 9pm Saturday night, so it may be close to 48 by Monday. Same goes for new order desk.

All requests are handled on a first-come-first-served basis.

If someone harasses me by writing to me every single day, yet does not want to take my advice to refer to the training and/or the forum, it makes me wonder if I shouldn't use Empowerism's model that if the question is already answered in the FAQ or training, they will just not respond at all.

Sometimes you have to play hardball. Everybody needs to have limits.

Patricia Brucoli
Plug-In Profit Site Helpdesk
Patrician is offline   Reply With Quote
Unread 6th Oct 2008, 04:36 PM   #10
Think It, See It - Do It!
War Room Member
 
Kym Robinson's Avatar
 
Join Date: 2008
Location: Outside Perth in Western Australia.
Posts: 1,012
Thanks: 25
Thanked 90 Times in 60 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

and just something else to mention that I learned the hardway............

when you copy and paste these long strings of numbers, its easy to copy a space at the end and then it wont work anyway! be careful!

We love the job you do Pat - thank you!
Kym
Kym Robinson is offline   Reply With Quote
Unread 19th Oct 2008, 09:50 PM   #11
HyperActive Warrior
 
mlipson's Avatar
 
Join Date: 2008
Location: , , USA.
Posts: 167
Thanks: 1
Thanked 7 Times in 7 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

Hello Everyone,

I know this is late,but I could not let everyone praise Pat for all her kindness and I not put my appreciation of her in. Pat have been a wonderful help to me on many occasions and I really appreciate all that she do.

Thanks Pat,
Martha

mlipson is offline   Reply With Quote
Unread 19th Oct 2008, 10:17 PM   #12
OffTheWallflowerChild
War Room Member
 
Patrician's Avatar
 
Join Date: 2004
Location: USA
Posts: 11,698
Thanks: 6,331
Thanked 2,666 Times in 1,801 Posts
Default
Re: A couple questions about support desk
Share on: 
fb share twitter share gplus share more share

You are welcome my dears.

Patricia Brucoli
Plug-In Profit Site Helpdesk
Patrician is offline   Reply With Quote


Bookmarks

Tags
couple, desk, questions, support


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off




All times are GMT -6. The time now is 10:52 PM.