[alienbank]

It seem to be impossible to register for an account with Host4profit by using FireFox browser! There's a certificate security problem.

I tried to submit this issue to Host4Profit technical support but I've to give my password and all login infos... very stupid! Hey, wake up guys!

[Stephen Meyer]

I'm curious, why is it stupid to give your login information? Except that maybe you don't have any log in info yet? :confused:

I've filled out their online form requesting help and information many times and never once had a problem. On top of that they always got back to me in a matter of minutes. Christmas will probably make the response time longer, can't blame them for that.

I also use Fire Fox and have never had a problem with it even when registering new accounts?

[Malcolm Tindle]

Hi,

I'm sure you are frustrated by this but the security information is not stupid. it is for your own protection as well as a basic requirement and I, like Stephen have never had a problem with Host4Profit as they are normally very responsive. I am sure you will get a answer after the holidays.

Mal.

[Patrician]

I definitely have trouble using FireFox and for that matter even google's Chrome browser.Neither one will let me upoad the ebooks when I set up new sites at Host4Profit.

{edited by author: removed paragraph/what was i thinking/off topic}-

Me three in you are wrong if you project anything negative on Host4Profit support. It just doesn't get better than them. IMHO you need to ask them what you need to do.

Since they can see your password and username anytime I do not see what the issue is with using either one for their helpdesk system? The purpose is to confirm that YOU have permission to even be there. This is for your security.

[alienbank]

Originally Posted by Stephen Meyer

I'm curious, why is it stupid to give your login information? Except that maybe you don't have any log in info yet? :confused:

I've filled out their online form requesting help and information many times and never once had a problem. On top of that they always got back to me in a matter of minutes. Christmas will probably make the response time longer, can't blame them for that.

I also use Fire Fox and have never had a problem with it even when registering new accounts?

You ask me why it's stupid in some cases to give my login informations? If you can reply to my first post, you should already have the answer...

By the way, I've an account with host4profit.

Thanks

[kazakhan]

Originally Posted by Stephen Meyer

I'm curious, why is it stupid to give your login information?

There should be no need to give out your password for support purposes in most cases.

Originally Posted by Malcolm Tindle

I'm sure you are frustrated by this but the security information is not stupid.

The security certificate is invalid (at least last time i looked it was).

Host4Profits support is good though

[Patrician]

I know that about the security certificate. It's no big deal but I did contact them about it so I will know what to say to that.

This thread is about the security protocol of providing your password information to the helpdesk at Host4Profit.

Originally Posted by kazakhan

There should be no need to give out your password for support purposes in most cases.

The security certificate is invalid (at least last time i looked it was).

Host4Profits support is good though

[Patrician]

alienbank

Hi. With all due respect, your first post actually makes no sense to anyone here, as you should have read in the subsequent posts.

Host4Profit ALREADY HAS YOUR PASSWORD.

It MAKES SENSE to everybody here THAT THEY ASK FOR THE PASSWORD BEFORE YOU CAN ACCESS THEIR SYSTEM.

It MAKES NO SENSE to everybody here that YOU HAVE A PROBLEM with that.

We read both your first and second post. Maybe we don't understand what you are saying? Please explain.

Originally Posted by alienbank

You ask me why it's stupid in some cases to give my login informations? If you can reply to my first post, you should already have the answer...

By the way, I've an account with host4profit.

Thanks

[alienbank]

Originally Posted by Malcolm Tindle

Hi,

I'm sure you are frustrated by this but the security information is not stupid. it is for your own protection as well as a basic requirement and I, like Stephen have never had a problem with Host4Profit as they are normally very responsive. I am sure you will get a answer after the holidays.

Mal.

Yes, you're right, Malcolm, I'm frustrated. Let me ask few questions, Malcolm. As a client and affiliate of Host4Profit, don't you think it's my right to not be completely satisfied with the service in some ways? If I refer someone to Host4Profit and this person become a frustrated client/affiliate also, don't you think it's possible that I lose his/her trust in me?

I just want to notify Host4Profit about a problem on their website. If this can help them to do better business, why should I not do so? How many people like me will do the same for them?

I do care of by business, about you?

[Patrician]

Why are you frustrated? What is it you think doesn't work on their website?

We want to help you but it is so extremely rare to see a complaint about Host4Profit? Most people are very satisfied.

I for one have been their client for over 4 years now.

[Jeff Casmer]

Hi,

And once you have been around as long as I have all I have to do is say "hi Host" and they say "what can we do for you Jeff?" LOL

Their support is 2nd to none...

Take care
Jeff Casmer

[Patrician]

I emailed David the owner earlier this evening about some of the issues in this thread and then some of my own issues -

Would you believe he emailed me from 'on the road' and addressed a few issues and said he will get back to me on the others Monday.

Friday night and the day after Christmas, yo!

They are just great - I am always in awe not only as their customer with my 3 or 4 domains for 4 years, but now for 3 years working for PIPS I deal with them hundreds of times via email in a week.

Almost instant responses and we go back and forth until all the new orders that can be processed are in my batch process queue for the day. (FYI the vast majority of applications received have invalid hosting account and domain information {so it takes research})

They never miss a beat.

period.

[Patrician]

They are looking into the SSL Certificate Issue. They moved some servers and they are not sure if that might be causing it.

This reminds me when one of the other programs had an SSL error message. Wonder if it is the same.

Believe it or not - have you ever heard of 'CONFUSED SOFTWARE'?

Sometimes this is what happens with SSL and Affiliate Sites - The SSL certificate is for the top level domain. Then you have all the copies that the affiliates have - as in the link people are clicking when they get the error message.

The software gets confused by the duplicated pages and may 'think' it 'edit: detects ' there is a breach in security at some level

Probably has nothing to do with what is causing errors with Host4Profit's SSL certificate. Just saying....

SO WHATEVER IS HAPPENING WITH HOST4PROFIT IS (A) NOTHING TO WORRY ABOUT FROM A SECURITY LEVEL BUT (B) SHOULD BE ADDRESSED IF POSSIBLE BECAUSE IT IS CONFUSING PEOPLE WHO ARE ON THE SALES PAGE.

I AM SURE THERE WILL BE A RESOLUTION, but SSL is sometimes complicated.

Originally Posted by kazakhan

There should be no need to give out your password for support purposes in most cases.

The security certificate is invalid (at least last time i looked it was).

Host4Profits support is good though

[alienbank]

Originally Posted by Patrician

alienbank

Hi. With all due respect, your first post actually makes no sense to anyone here, as you should have read in the subsequent posts.

Host4Profit ALREADY HAS YOUR PASSWORD.

It MAKES SENSE to everybody here THAT THEY ASK FOR THE PASSWORD BEFORE YOU CAN ACCESS THEIR SYSTEM.

It MAKES NO SENSE to everybody here that YOU HAVE A PROBLEM with that.

We read both your first and second post. Maybe we don't understand what you are saying? Please explain.

Patrician,

First to all, sorry for my first "no sense" post as you said. By the way, there's no need to scream (see capital letters). I understand your point of you.

Secondly, although I'm not 100 % satisfied with Host4Profit, I would say that as a whole the service is rather good, since I'm still a client and affiliate with them.

Thirdly, allow me to remind you that only one dissatisfied customer can harm largely the reputation of a company. The Internet network makes it possible to disseminate information very quickly on a worldwide scale. One thus needs many customers satisfied to compensate for the few dissatisfied ones.

Now, I will try my best to be as clear as I can when I say that it is not always necessary to give personal informations to communicate with an online company. By the way, English isn't my first language. So please take into account this fact.

If a potential customer wants to get more information about your product or service, he must be able to contact you easily. In the case a visitor isn't a customer yet, he cannot obviously give his login informations.

The problem reported concerning the validity of the Host4Profit's certificate relates to the company's website itself. It doesn't relate to my website. So, why should I give my personal informations?

One last thing, Patrician. As a moderator of this forum and a Member Support Director of Plug-In Profit site, I see that your way of answering me lets me believe that your position is not completely neutral... Anyways, I hope you'll thank me also for my post as you did for others members of the forum.

Thanks for your support.

[Patrician]

Thank you very much for explaining what you mean.

First of all it seemed to everyone here that the problem had to do with the Host4Profit Helpdesk and when logged in to your hosting account, being required to input the password to proceed with your request. THIS IS FOR THE PROTECTION OF YOUR ACCOUNT.

Now you are mentioning the security certificate where there is absolutely no reason to put in a username or a password unless you bypass the error message and choose to trust the site EDIT: TO SIGN UP.

Now the issue you bring up that the person does not yet have their ID as a prospect or applicant.

This also does not follow logic since of course someone who has not paid for a hosting account would not have access to the hosting account, and would not have a username or a password until that transaction has processed.

If you already signed up, then it is the regular security procedure to access the site which would be username/password. AGAIN THIS IS DONE FOR YOUR SECURITY at YOUR-DOMAIN.COM/MENU/


You come in as a new person as far as we know, and more than likely new to this environment, and EDIT: IT SEEMED THAT YOU ARE making accusations and suggestions for how a company that has been in business quite successfully for many years should 'get a clue' from you about how to run their business.

I realize that it is possibly because English is not your first language that your exact perceived problem was not clear to anyone EDIT: AND I AM SORRY IF I MISJUDGED YOUR INTENTIONS.

Actually right now, it is still not clear to me what you would want them to change. EDIT: But, you sound like a very nice person and so I hope we can talk with you a lot in the future.

It isn't going to be possible to bypass security protocol for any reason, least of which is the opinion of even ONE customer.

I'm sorry, but you know what it is still not clear what exactly it is you think is wrong.

FURTHER you make AN assumption, again based on your limited experience, that I am not neutral. Here is a clue for you on that. I am totally an advocate for both the members and the programs that we partner with - it doesn't matter to me who is right or wrong I will straighten it out either way if I can help. It does not affect my bank account one penny whether or not you like the program.

In this case, no I am not neutral. NOT BECAUSE I am the member support director - BUT because I have had personal and professional EXPERIENCE with the company for years and I know that they give the best customer service I have ever had from any other company, either personally or professionally.

So I think that possibly you might benefit from listening to what all of us who have had various levels of interaction with Host4Profit FOR YEARS have to tell you.

FURTHER, some people use UPPERCASE, to EMPHASIZE - I do this particularly when I have already explained something and someone ignores what I have said and keeps to the same tune as if I am invisible or don't know what I am saying. Maybe they missed the point, so I EMPHASIZE the answer.

I EMPHASIZE because I tend to be a little wordy and where people might fall asleep reading something I have written, USING UPPERCASE WILL EMPHASIZE the bottom line OR KEY POINT.

Because some people see it as yelling, I can't help that. I don't see it as yelling. There is no offense intended.

I do hope you can understand what I am saying.

In addition to that, when you have a problem and you really want to get a resolution, contact the helpdesk or the company privately.

We are all in the business of marketing this excellent program - it does no one any good to have people say negative things in a public forum - unless there actually is a REAL problem that has not been addressed. Right now you are just making assumptions and appear to be confused (maybe just because of language).

You might want to think about the proper and professional way to express your issues with a company - that would be by an email or private message - and be sure to give plenty of 'the benefit of the doubt' because email is frequently lost/blocked - not delivered - So try a few times.

Still no response, let me know on the helpdesk. Only if no one helps you to resolve your issue would it be appropriate to make a statement in a public forum that may damage the reputation of a company EDIT: Unfairly, and therefore hinder your and everyone else's ability to promote said program.

We are all in this together and I hope you will participate in the forum and learn all you can.

We are glad you are here and I look forward to anytime I can help you with anything.

[fall07]

Not only Host4Profit but also all other programs which I have joined here are great services. I have no any problems with them. I am very happy and satisfied with their supports. I am very surprised when I see Alienbank's post.

Sincerely,

Huyen Tran

InternetIncomeNews.net - Proven Home Based Business Ideas and Opportunities

[Patrician]

OK - The issue with the SSL Certificate Error has been resolved:

Here are the details: "The server had a multiple harddrive failure. Our only good option was to move it. But, since the server was so old, it used a slightly different configuration for the secure server. We didn't fully realize the issue because we had visited the secure URL and the CA SSL info was stored on our computers."

Originally Posted by kazakhan

There should be no need to give out your password for support purposes in most cases.

The security certificate is invalid (at least last time i looked it was).

Host4Profits support is good though

[kazakhan]

Originally Posted by Patrician

...We didn't fully realize the issue because we had visited the secure URL and the CA SSL info was stored on our computers."

Maybe we should offer to setup an autoresponder for them so they wont forget to renew their certificates :p

[Patrician]

if you read the explanation it had NOTHING TO DO WITH RENEWING THE CERTIFICATES.

if you want to know what happened, READ THE THREAD.

[kazakhan]

Originally Posted by Patrician

if you read the explanation it had NOTHING TO DO WITH RENEWING THE CERTIFICATES.

if you want to know what happened, READ THE THREAD.

What is with the all caps? Do you really need to yell? The certificate had most certainly expired when i seen it on signing up. If it was anything other than expiration i would of raised the issue with Host4Profit myself.

[Patrician]

It is all explained in this thread.

READ THE THREAD.

[kazakhan]

Originally Posted by Patrician

It is all explained in this thread. READ THE THREAD.

Read my post! When i signed up the certificate had expired wether or not that was the issue for the alienbank i don't know. But once again when i signed up in September the certificate was out of date.

[Patrician]

fine, whatever.