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Search: Posts Made By: aritrim
Forum: Main Internet Marketing Discussion Forum 10th June 2011, 12:10 AM
Replies: 8
Views: 774
Posted By Michael Cole
Re: How bad is 2% refund rate?

A 2% refund rate is pretty darn good in my book, but I'm going to be the devil's advocate here.

Some of the trainers I've worked with say a ten to fifteen percent refund rate is healthy for your...
Forum: Main Internet Marketing Discussion Forum 9th June 2011, 11:58 PM
Replies: 8
Views: 774
Posted By WillR
Re: How bad is 2% refund rate?

I wouldn't be worried about a 2% refund rate - that's quite acceptable. Obviously the best refund rate is 0% but these days no matter how great your product is you are always going to get a few...
Forum: Main Internet Marketing Discussion Forum 9th June 2011, 11:52 PM
Replies: 8
Views: 774
Posted By Ti
Re: How bad is 2% refund rate?

I sell software for gamers (see my sig) and my refund right hovers around 0.5% and 1.1%. Those refund rate numbers, for software sold on the internet, are extremely awesome.

So a 1% rate is...
Forum: Main Internet Marketing Discussion Forum 9th June 2011, 11:38 PM
Replies: 8
Views: 774
Posted By DavidG
Re: How bad is 2% refund rate?

Honestly I wouldn't be suprise if the refund rate is higher in some years simply because of the economy. I'd say any type of refund is acceptable since you get to knock down what sells and what...
Forum: Main Internet Marketing Discussion Forum 1st November 2010, 07:44 AM
Replies: 38
Views: 982
Posted By JohnMcCabe
Re: Bad Customer Support

There was another thread just recently where people were asking why they should use a help desk when plain old email was much more personal.

This is one important reason why.
Forum: Main Internet Marketing Discussion Forum 31st October 2010, 01:41 PM
Replies: 38
Views: 982
Posted By Customerservice
Re: Bad Customer Support

All it would have taken to resolve this issue was better communication in the letter you were given which comes down to basic customer service skills.

For starters you could put ( we will get back...
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