Hi Arshid,

My initial thoughts.. be careful

As a programmer, I know it's very easy to get caught up in trying to make something better, when there isn't enough to differentiate your offering from what's already on the market. I can't imagine how much time I've spent reinventing the wheel in the past just so I could "own" it

Unless you're aiming for a very strong USP, I'd reconsider.. A lot of ticketing systems have this built in and are better equipped to do the job (eg. they have more information about the customer/employee, canned responses, time recording for the operator.. etc..)

Cheers,
Michael

Now I designed a simple chat script ..
Please check it http://logogig.com/chat/

Oh dear...

Ok look mate - I don't know what your background is, but stop whatever it is you're thinking of doing until you have a much better idea.

For example: http://logogig.com/chat/client_two/c...n't%20work

Basic security should be the very first implementation detail.

Also, I note this: setInterval(function() {$('#chatlogs').load('manage.php');}, 2000);

That's a pretty quick way to DDOS yourself (assuming you get traffic), when you should be doing something else..

Ask yourself "Who is my market? What do they need? Are their needs already met?"

If this is a learning exercise - definitely keep going, you'll learn a lot.. But if this is meant to be the beginnings of a commercial project.. I'd suggest you think of something else

Cheers,
Michael

PS. If this came off as being offensive, that's not my intention, I wish I had someone tell me not to waste my time when I was starting out, so that's what I'm doing here