solid trust pay plugin

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I installed a wp woocommerce Solid Trust Pay plugin. Testing suggest transactions are successfully completed on my woocommerce dashboard but listed as failed under credit card history in my STP account. STP's Merchant Support Dept. insist I still need to follow their example of php coding to use their buttons in conjunction with the plugin but I can't find anyone having enough experience to figure any of it out. I hired a php coder on Fiverr who went into my site cpanel and a week later suggested he was done but I don't know how unless he was able to access the plugin, product pages and/or buttons I created by way of my wp dashboard.

Can anyone in this forum help me?
#pay #plugin #solid #trust

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