Is there a safe way to allow an outsourcer access to cpanel?

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I am having trouble with my wordpress blogs not sending out emails. Some of the blogs will some wont. I have tried my host but I cant seem to get them to understand that cpanel IS sending emails, my squirrel mail gets sent, it just some of my wordpress blogs arent.

So I am wanting to just hire someone to go in and sort it out for me, i dont have the time to deal with it anymore.

Is there a way to allow access to cpanel (in case they need it) and not compromise its safety?

And I was going to post the job on vworker.com (previously rentacoder.com) and see what offers I got, unless any of you got a better suggestion on where to go?

Thanks
#programming #access #cpanel #outsourcer #safe
  • Banned
    What connection details are you using to connect wordpress to your cpanel mail? Try to post everything here (except the password) and I will tell you if it's correct.

    I would not recommend giving anyone access to your cpanel. You can however give them the error log files found under "logs" section that may contain more info about the email logs.

    Also, If wordpress is the problem then you should not have to give anyone access to your cpanel. They can access all they need in WP through FTP.

    Another thing I have noticed about cpanel is that squirrel mail is very unreliable - not sure if this is related, but thought I would mention it.

    Lastly, before you go offering to pay for something u may be able to fix yourself, try the cpanel forums for anyone with similar problem, also WP forums. (not sure if you have already but just in case..)
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    • No, there is no "safe" way to give access to Cpanel. Once someone has cpanel access, they have complete access to your site.

      Once you do give someone access (if they need it, they may not), you can and probably should change both your cpanel and database passwords, unless you're entering into a long-term webmaster arrangement.

      That said, I've used oDesk.com and have found very, very good people there.

      Also ... what hosting provider are you using? Email normally "just works" with WordPress.

      Initial thoughts are that maybe you are running over your sending limits.

      Are you using any special plugins that may alter the way email is sent?
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  • Do you have any email accounts on the same hosting setup? Have you tried having the contact form email its post data to that specific email address? Or are the email addresses being contacted all outside the domains on your account.

    Just wondering.
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  • I don't know if you've managed to resolve the issue or not. Anyway, if you've not, you need to be careful. I had similar problem in the past with someone i hired to build me a blog. What he did was he access my blog at will did some damage and i kept calling on him and he will charge me. On two or three occasions, my blog will just disappear. In the end i had to forget about this blog. I learnt my lesson never to let any one access my cp. If you can't send me set of instructions on what to do , i pay you after a satisfactory job, then forget it.
  • It's unfortunate that you're having such problems with email. Unfortunately, troubleshooting low-level email problems isn't easy as most of the necessary logs aren't accessible to anyone but server admins.

    You should start with your hosting company, they're in the best position to troubleshoot email issues.

    As far as your original question goes, no, there's no 'safe' way to allow access to your cpanel. You need to find someone you trust to work on your sites.

    If someone hires me to do this type of work (troubleshooting server issues or account-level issues) I have to have full access so I can do my job efficiently. If I'm not allowed the necessary access, I either charge extra or turn down the job.

    Having said that, though, the first requirement I make of my clients is that they verify I haven't added any users and that they change the cpanel password as soon as I'm through.

    BTW - I'm not soliciting your work, just giving some advice and background. I don't do email problems
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    Is there a safe way to allow an outsourcer access to cpanel?

    I am having trouble with my wordpress blogs not sending out emails. Some of the blogs will some wont. I have tried my host but I cant seem to get them to understand that cpanel IS sending emails, my squirrel mail gets sent, it just some of my wordpress blogs arent. So I am wanting to just hire someone to go in and sort it out for me, i dont have the time to deal with it anymore.