Need Help ASAP: all Sites are Down!

3 replies
I received the following message today and have no idea how to fix this issue. Anybody that can help please let me know.

Hello,


I apologize, but I was forced to suspend the directory " /home/behing19/public_html/" as multiple scripts inside it were causing a a high load on the server, and due to it affecting all of the other accounts on the system, I forced to take immediate action for the health of the server.

Please be aware, we do not disable directories like this except in rare cases where multiple scripts are causing issues, and we believe this is the only way to stop the server from crashing.

Generally this is caused by a specific bot causing traffic across all our your sites (in which case you may be able to create a robots.txt to affect this, or if caused by a site-map system, slow down how many requests are made), or you simply have far too many CPU intensive sites under this same account.

Unfortunately I do not have any specific recommendations for these scripts, however, in general, adding some sort of caching mechanism, where the script does not need to generate a new page with every request, helps to lower the over load that a script will cause. Likely the original author or support group of the software that you are using will be able to help you to understand how to add something of this nature.

If you reply back to this with your IP address (IP Address Retrieval) we will be more than happy to go ahead enable HTTP access for you, so that you can safely work on the script without it causing further issues. Please let us know how you would like to proceed.

Thank you to anybody that can help.
#asap #cache #html #sites
  • Profile picture of the author Mr.YeaBuddy
    Is it a wordpress site? I have a very high traffic wordpress site and hostgator pulled mine down until I installed a caching method. Ultimately I actually had to leave hostgator, just because they kept being a pain in the ass to deal with (which can be surprising since its just a reputable company) well, let me rephrase, I had to move 2 of my sites to cloud because my money wasnt that green for hostgator due to my bandwidth usage.

    If your site is WP, just install a plugin WP Super Cache and that can usually shut them up enough to let you back in to make other adjustments.
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    • Profile picture of the author Benjamin Ehinger
      Originally Posted by Mr.YeaBuddy View Post

      Is it a wordpress site? I have a very high traffic wordpress site and hostgator pulled mine down until I installed a caching method. Ultimately I actually had to leave hostgator, just because they kept being a pain in the ass to deal with (which can be surprising since its just a reputable company) well, let me rephrase, I had to move 2 of my sites to cloud because my money wasnt that green for hostgator due to my bandwidth usage.

      If your site is WP, just install a plugin WP Super Cache and that can usually shut them up enough to let you back in to make other adjustments.
      Thank you for the advice. I did what you said and I am back up and running. It seems that one site specifically is causing the issues with them because it is high traffic. If I have any other issues I will be moving at least that site to a different host.

      Benjamin Ehinger
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      • Profile picture of the author Mr.YeaBuddy
        Originally Posted by Benjamin Ehinger View Post

        Thank you for the advice. I did what you said and I am back up and running. It seems that one site specifically is causing the issues with them because it is high traffic. If I have any other issues I will be moving at least that site to a different host.

        Benjamin Ehinger
        Ask your host what else is causing the server load. You might be able to disable that too if its not crucial. I had to get rid of a few server intensive things, I had been a customer of theirs for 4 years and had a reseller account.

        I moved the two sites to stormondemand.com If you ever come to that, and dont want to do the work,(Then PM me) I got some good guys in Vietnam who could do it for you at a good price. Just a friendly heads up, as I know the woes your experiencing, my wounds are fresh, this happened to me like 2 months ago.
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