Is it possible to auto respond to an online form

by walpants Posted: 15 years ago 8 replies

Hi, I am hoping someone will be able to help me, I have searched and searched for the answer to my question but cannot find an answer.

I actualy dont even know if it is possible. Here's the thing.....

I sell personalised items on ebay and so customers need to send me the details for the personalisation, I have a method in place where they fill out an online form and the details are sent to my email.

This is working perfectly and it also redirects them to a page saying thank you afterwards.

The problem is that I am still getting messages from people asking if I have received the information, this then takes up my time replying to them to confirm. When I set it up I thought a thank you page would be enough to satisfy customers that I had received the form but obviously not.

The problem I am facing when trying to setup an autoresponder is that the form is going through a formscript and so when it gets to my inbox it shows as being from bluemail@bluehost which is who I host with so if I try to respond I will just be responding to that instead of the customers email adrress.

Does anyone know of a way to get around this? I am with bluehost and so use cpanel and also use outlook 2010.

Thank you in advance for any help anyone can give. :confused:

Paula

#programming #auto #form #online #respond

Amsterdam 15 years ago

You will probably need to edit the form script slightly so that the 'from' address is the originator rather than your bluehost thing. But can't you just set up an autoresponder message at the email address that receives the form content? You could just set up a simple message saying something like: "We have received your information and will process your order asap" or whatever.

T
- [1] reply
- walpants 15 years ago
  
  Thank you for your quick reply, as far as i am aware it is the same problem there to the email is apearing to come from bluemail.
  
  I wouldnt know how to alter the script I have done things like that before but only from instruction I wouldnt know how to do it on my own.
  
  Paula
Amsterdam 15 years ago

Can you post a copy of the script so we can take a look?

T
- [1] reply
- walpants 15 years ago
  
  ok, i'm not sure if this is the right file or not it is called cgiemail on my server. i cant upload it so will just copy n paste it below.
  
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  [1] reply
mojojuju 15 years ago

That's a compiled C program. You aren't going to be able to edit it.

You'll be best off if you find a good perl or PHP script or similar to send email from your form.

For instance, what you want to do would be easy to accomplish with PHP's mail function PHP: mail - Manual

edit: wcardinal's suggestion would be easy to implement with absolutely no programming knowledge. If you can't think of any problems in his suggestion, then I'd just do what he suggests. It would save you a lot of trouble.
TheOnlineEra 15 years ago

There are free WPress autoresponder that will do what you have in mind.
Simply give the target page that will be appeared after user perform the action.
This autoresponder will take care of autoresponding at the backend.
kapsystem 15 years ago

HI

Why not simply use the web form to also send out the confirmation directly
to the submitter? Then you won't have to fiddle with rules either

With Best Regards
Natarajan R (UI Designer)
KAPSYSTEM (kapsystem.com)

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Is it possible to auto respond to an online form

walpants • 15 years ago • 8 replies

Hi, I am hoping someone will be able to help me, I have searched and searched for the answer to my question but cannot find an answer. I actualy dont even know if it is possible. Here's the thing.....