I have recently been trying to log into my shopping cart admin panel for my ecommerce site with my usual log-in credentials after leaving it alone for awhile, but I have been denied access! I never had problems before so this is really perplexing! What's even more upsetting is that I had someone set up this shopping cart software, called Nigma, for me about three years ago and I have tried to reach the programmer to no avail! My emails have been ignored, their contact number has been disconnected, and their business website says it's down for construction.
Since I cannot reach the programer for assistance with this matter, is there a way I can get into the admin panel, even though I cannot log-in? For example, there is no link to retrieve or change passwords at the log-in page, so I am stumped! Help, as I need to log-in ASAP!