I recently sold some domains to someone, but I am having trouble transferring the respective large site files/database backups to the new owner using the file manager on my cpanel at Hostgator. In fact, I just got a "failed delivery" message. When I contacted Hostgator about this matter, this is the reply I got from them:
In that case the best idea would be to transfer the files manually with rsync or sftp directly from our server to GoDaddy's. The technicians at GoDaddy should be able to help you with this.
On our end, we basically shell into the account from the server that has the site content and rsync them over to our end. This can be done via godaddy also, as they should have the capabilities and the support representatives to achieve this on their end. Basically all they would need is your cPanel username and password and the server IP you are on.
So I then contacted the new owner's host, Godaddy, to see if what Hostgator proposed is possible:
I understand your issue is with moving files to a hosting account within our network. Our shared hosting accounts do not support an option to transfer files from one network to a hosting account here. The customer would need to have a Virtual or Dedicated Server for this function, without this you will need to manually download the files and backup any databases and upload them to the hosting account here. If the customer needs assistance we recommend them contact support for issues related to their account.
Thus, I am lost as to how to transfer the files/backups to the new owner. The other problem is that I can't just do a full backup of my cpanel and give it to the new owner, as I only sold some of my domains, not ALL. Is my only other option FTP? I haven't dabbled too much with that so what are my other options for this situation?
Any assistance would be greatly appreciated, as I would like to transfer everything ASAP! Thanks!