8 replies
Hello,

Is it possible to have a type of Support / Ticket System - and Modify it so that when someone enters their Info into the system, that the same Info, Plus the Date & IP Address are Also Sent to a 3rd Party List Service (like an AWeber), so that the person would Also be on Our Mailing List too?

OR, Does anyone know of an existing Program/Script that does this?

Just wondering?

Thanks!
#lists #mysql #php
  • Profile picture of the author CyberSEO
    I believe that I can easily add such a feature to the Ticket System you are currently using. Course I need to look at its code first.
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    • Profile picture of the author DEaFeYe
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      • Profile picture of the author CyberSEO
        Originally Posted by DEaFeYe View Post

        why would you need to look at it's code?
        We are talking about simple PHP script right? So how will I know where to insert the things like date('l jS \of F Y h:i:s') and $_SERVER ['REMOTE_ADDR'] if I can't see the code??? Sorry, but I'm not David Copperfield (despite the fact that I was at his show in Vegas recently ).
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        • Profile picture of the author DEaFeYe
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          • Profile picture of the author CyberSEO
            Hmm... Did you read the first post in this thread? The OP just wanted to slightly modify the scrip he is using. Nothing else.
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            • Profile picture of the author DEaFeYe
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              • Profile picture of the author CyberSEO
                Originally Posted by DEaFeYe View Post

                C'mon man, now you're just grasping at straws to be "right" instead of to learn something :-p
                I'm afraid I'm too old to learn (done my first commercial app in 1991 and got a senior developer position in some software development company six years later)

                Actually I don't want to write long posts with my vision on what exactly the OP meant when asked to "improve Support / Ticket System". I believe he will post here and explain it by himself.
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                • Profile picture of the author andrejvasso
                  Originally Posted by CyberSEO View Post

                  I'm afraid I'm too old to learn (done my first commercial app in 1991 and got a senior developer position in some software development company six years later)

                  Actually I don't want to write long posts with my vision on what exactly the OP meant when asked to "improve Support / Ticket System". I believe he will post here and explain it by himself.
                  Too old to learn? So I assume you are still building table-based websites? :confused:

                  I am afraid you have the wrong job if you really believe learning and adapting to new things and technology is not necessary in web development.
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                  • Profile picture of the author CyberSEO
                    Originally Posted by andrejvasso View Post

                    I am afraid you have the wrong job if you really believe learning and adapting to new things and technology is not necessary in web development.
                    The world where people don't understand sarcasm is really boring... Sorry for you

                    Originally Posted by MarkAtWF View Post

                    I'm currently using OSTicket - Open Source
                    So it's a PHP script like I said above. And yes, it's not a problem to modify it as you want. Feel free to contact me about details, rates and time frame.
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              • Profile picture of the author MarkAtWF
                Thanks to so many for replying... I'm currently using OSTicket - Open Source (and apparently VERY Easy to "Tweak" as one user put it) - and I am using a 3rd Party List Service for newsletters and such, and rather then having someone give their info 2 or more times, I was just wondering if it could somehow be easily merged so the data they provide (one time) could be used in both places, i.e. the Data Sent to the Ticket System - so I can answer their questions, and into My Newsletter List so I could send them a newsletter once-in-a-while...
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  • Profile picture of the author lordspace
    DEaFeYe, the code of the ticketing system would be necessary to setup some hooks e.g. when people enter the info the system will send a call to aweber to subscribe the person.
    Without knowing where to insert that hook it's not *possible*
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