Help!!! (Infusion & Optimizepress Issue)

Hey all,

Hoping someone can help. I'm using a web form from Infusionsoft which runs the action to create an order as a one click upsell and it works fine when the person is coming from the original URL.

On that original URL, I activated the exit redirect script in OptimizePress which takes the person to a downsell page. If the person chooses to take the downsell they are then offered the upsell that they would have seen had they taken the original offer without trying to exit. This ensures that everyone sees the upsell including the people who took the downsell.

The issue is that for some reason, when people are redirected, the contact info is being lost so the orders are coming in but I don't know who they belong to. I can only see the IP adress and basically that's how I'm processing upsell orders that come from the downsell offer. I'm matching the IP to the original order which is a real hassle.

I'm pretty sure this is a redirect related issue as I have have my Infusion web forms set up correctly and have tried both the HTML and Java versions with no luck.

I have talked to 10 different people at infusionsoft who have all reviewed the web forms to make sure they are set up properly (and they confirmed that they are) and still no one can solve this problem.

Again, this only happens when they go through the redirect process.

If instead they take the initial offer (without trying to exit) and then take the upsell offer by submitting the form, all the info comes through and the order is processed correctly.

Hoping someone can help.

Thanks

Paul