someone worked on my wordpress site now can not login

34 replies
I paid someone to help me with my website at www.fitnessandkids.com and now can not login to my wordpress admin area. I keep getting this error message when I try to login. I can not get a hold of them and they started to make changes to my site but then just stopped. What can I do?
Please install and activate Simplest Gallery plugin!
Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-login.php on line 353

Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-login.php on line 365

Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-includes/pluggable.php on line 737

Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-includes/pluggable.php on line 738

Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-includes/pluggable.php on line 739

Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-includes/pluggable.php on line 934
#login #site #wordpress #worked
  • Profile picture of the author christogonus
    There are two different things that could cause this kind of error:

    1. The person uploaded an outdated plugin and if this is the case, then you can login through www.YourURL.tld/wp-login.php

    2. There are plugins that clash with each other that the person installed without knowing it. I have experienced this before but what I did is that as I could not login, I renamed some of the plugins through the Cpanel and it worked. (Article Directory Plugin once gave me this kind of error)

    For any of them, try login on through the www.YourURL.tld/wp-login.php

    but if the error persists, then mention the plugins in the system. Someone may be able to help with another option.
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  • Profile picture of the author TurnRush
    Please backup first, but I think I have had this problem too, your plugin is causing a error. To get your site back go to your ftp client like filezilla or to a browserbased folder overview in your hosting app and delete the:

    wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/ plugin folder, only this plugin, then your site should be able to run the login page correctly. To be sure please contact your hosting support.

    Good luck!
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  • Profile picture of the author networkmom
    Thanks for your help but that url to login does not work. If I do get in I still will not know what to do. I can not believe I just paid someone to work on my site and started it and left it like this! Oswriter can you help since you recommended this person to me?

    Denise
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    • Profile picture of the author CliffUK
      Originally Posted by networkmom View Post

      Thanks for your help but that url to login does not work. If I do get in I still will not know what to do. I can not believe I just paid someone to work on my site and started it and left it like this! Oswriter can you help since you recommended this person to me?

      Denise
      You can now access the login box - which you apparently could not do earlier.

      http://fitnessandkids.com/wp-login.php?action=login
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      • Profile picture of the author networkmom
        I can get the login box I just can not login because of the plug in error.

        Originally Posted by CliffUK View Post

        You can now access the login box - which you apparently could not do earlier.

        Fitness and Kids › Log In
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  • Profile picture of the author sbucciarel
    Banned
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    • Profile picture of the author joe ferdinando
      Go into you cpanel and click file manager!

      In file manager click "public_html"

      Look for "wp-content"

      next click "plugins"

      next look for "Simplest Gallery plugin" now you can download a copy for backup but you want to delete this plugin!

      Then try to logon to your site!
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  • Profile picture of the author Grey Affiliate
    Just FTP in and delete the plugin - then you'll be fine (backup if necessary)
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  • Profile picture of the author RobinInTexas
    If you're still stuck, via ftp or cPanel file manager, rename the wp-content/plugins/ directory to something like wp-content/badplugins/ and login to your site.
    Select "plugins" in the dashboard, and you will get a notice on the dashboard screen of all the plugins that are being deactivated.
    Restore the wp-content/plugins/ to its proper name and you can activate plugins you are sure are ok. It might be best to update any plugins that are out of date before activating them.
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  • Profile picture of the author Zdenek Koukol
    Originally Posted by networkmom View Post

    I paid someone to help me with my website at www.fitnessandkids.com and now can not login to my wordpress admin area. I keep getting this error message when I try to login. I can not get a hold of them and they started to make changes to my site but then just stopped. What can I do?
    Please install and activate Simplest Gallery plugin!
    Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-login.php on line 353

    Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-login.php on line 365

    Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-includes/pluggable.php on line 737

    Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-includes/pluggable.php on line 738

    Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-includes/pluggable.php on line 739

    Warning: Cannot modify header information - headers already sent by (output started at /home/fitnesa8/public_html/wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php:33) in /home/fitnesa8/public_html/wp-includes/pluggable.php on line 934
    Remove plugin or fix issue in plugin. Issue here is very clear: "Cannot modify header information - headers already sent by"- this means that in code is printed to page some character before was posted header function. So open file /wp-content/plugins/jquery-cycle-slideshow-for-simplest-gallery/sg-cycle.php - go to line 33 and here check what is here on this line.
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  • Profile picture of the author networkmom
    Thank you all, I am trying to figure this out, I think I found the plug in so just delete the folder?

    Denise
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    • Profile picture of the author BWHadam
      Originally Posted by networkmom View Post

      Thank you all, I am trying to figure this out, I think I found the plug in so just delete the folder?

      Denise
      good if it works. else you can always contact your web hosting company for safe deletion of bad plugin.

      P.S always have your own backups for data safety.
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  • Profile picture of the author networkmom
    Ok what I was asking is do I delete that folder? Also how do I make a back up in word press?
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    • Profile picture of the author CliffUK
      Ive had a play with it and you may find it is accessible again now. Good luck
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      • Profile picture of the author networkmom
        What? not sure what your talking about?
        Originally Posted by CliffUK View Post

        Ive had a play with it and you may find it is accessible again now. Good luck
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        • Profile picture of the author Janet Sawyer
          Originally Posted by networkmom View Post

          What? not sure what your talking about?
          If you click the link that Cliff sent you, you will get some blurb at the top of the page, and then lower down, you will see the wordpress admin login box.

          Once you enter your username and password, go to the dashboard, choose plugins and disable / and or delete the rouge plugin causing you the problem/

          Once the plugin is gone, then you can worry about backing up your installation and database.

          WPClone is a good one from the wordpress.org repository (bank) free.

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  • Profile picture of the author RobinInTexas
    If you're still having problems and you have Skype, contact me and I'll walk you through it.

    Skype name robinintexas
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    Robin



    ...Even if you're on the right track, you'll get run over if you just set there.
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  • Profile picture of the author Zdenek Koukol
    Are you able to access your site over FTP?
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  • Profile picture of the author networkmom
    yes, if I go into my cpanel I can, I found the folder but it does not let me rename it so I was not sure what to do.
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    • Profile picture of the author ReichertBrothers
      Originally Posted by networkmom View Post

      yes, if I go into my cpanel I can, I found the folder but it does not let me rename it so I was not sure what to do.
      Deleting only that folder will fix the issue, yes.
      Keep in mind it will also mess up any pages that are using that plugin. It looks like an image gallery plugin, so it might not be too big of a deal and probably easily fixable. Deleting it will at least make your site accessible again.
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  • Profile picture of the author networkmom
    If I can not login to my wordpress how do I back up my site before I delete the plugin problem?
    Thank you
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    • Profile picture of the author ReichertBrothers
      Originally Posted by networkmom View Post

      If I can not login to my wordpress how do I back up my site before I delete the plugin problem?
      Thank you
      If you have FTP access (which I believe you said you do) the easiest way is just to move a copy of ALL the files from the web server that you connect to, to a folder on your local computer. That will keep the files on the server, but just make a quick copy of them on your computer.

      There are better ways to make a backup, but this is probably the easiest option since you don't have back door access.
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  • Profile picture of the author networkmom
    Thank you I will give it a try
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  • Profile picture of the author r0dvan
    Backup your wp-content folder.
    Reinstall wordpress reupload wp-content and reinstall plugins and themes.
    Connect it to your existing database on the wp-config.php
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    • Profile picture of the author networkmom
      That went over my head. thanks though. The girl I paid disappeared and is no longer working on my site. She is from the philapeens and someone here recommended here. I am so upset over this and pissed!

      Originally Posted by r0dvan View Post

      Backup your wp-content folder.
      Reinstall wordpress reupload wp-content and reinstall plugins and themes.
      Connect it to your existing database on the wp-config.php
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  • Profile picture of the author multiplecloud
    Based on your error.

    Disable plugin jquery-cycle-slideshow-for-simplest-gallery (By go to phpmyadmin and disable it directly in database, since you cannot login to wp-admin) This is a bit complicate.
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  • Profile picture of the author RobinInTexas
    If you're still having problems install Skype if you don't already have it and contact me and I'll walk you through it.

    Skype name robinintexas
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    Robin



    ...Even if you're on the right track, you'll get run over if you just set there.
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    • Profile picture of the author networkmom
      Thanks Robin, I will install it but do I need camera? don't have that or can Skype just text too?
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      • Profile picture of the author RobinInTexas
        Originally Posted by networkmom View Post

        Thanks Robin, I will install it but do I need camera? don't have that or can Skype just text too?
        Just text. It would take me all day to find a headset, so I stick to text.
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        ...Even if you're on the right track, you'll get run over if you just set there.
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  • Profile picture of the author topnichewebsites
    If you want me to fix you up, just send me a PM and have this issue resolved "no charge"

    Mike
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  • Profile picture of the author webcosmo
    It seems youve got a plugin that requires another plugin to run, and that messed up your site. just delete jQuery Cycle Plugin and you should be set.
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  • Profile picture of the author networkmom
    I got the plug in fixed but the person working on my site was paid and never worked on it, I guess I was ripped off. Someone here recommended her and I am so pissed over this, this is the way I make my living.
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  • Profile picture of the author networkmom
    If there is anyone who can help with my wordpress site for a good price please let me know.

    Thank you
    Denise
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    • Profile picture of the author RobinInTexas
      Originally Posted by networkmom View Post

      If there is anyone who can help with my wordpress site for a good price please let me know.

      Thank you
      Denise

      I've offered to help:

      Originally Posted by RobinInTexas View Post

      If you're still having problems install Skype if you don't already have it and contact me and I'll walk you through it.

      Skype name robinintexas
      and Mike has offered to help:

      Originally Posted by topnichewebsites View Post

      If you want me to fix you up, just send me a PM and have this issue resolved "no charge"

      Mike
      Neither of us are asking for $$$

      Why are you still looking for someone to pay to help?
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      Robin



      ...Even if you're on the right track, you'll get run over if you just set there.
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  • Profile picture of the author w13
    Just rename your folder "plugins" in wp-content to deactivate all plugins through ftp. If you can not rename your plugins folder, first you have to do is change the file/folder access from 644 to 755. Then you can rename your plugins folder.

    After that just login to your wordpress..yoururl.com/wp-admin or yoururl/wp-login. Then delete your bad plugin, and then activate each plugin one by one. Hopefully this will help you.
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