Suspended from Adwords

39 replies
  • SEO
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Originally Posted by Email from Google

Hello Michelle,

Thank you for your email. After reviewing your account, it has come to our
attention that your Google AdWords accounts do not comply with our Terms
and Conditions. As a result, your accounts have been suspended, and your
ads will no longer run on Google.

To view our Terms and Conditions, please visit (link). We appreciate your
cooperation.

Sincerely,

Lianne
The Google AdWords Singapore Team
Right. What is this? I have gone through the T&C several times trying to see what I done wrong, but to no avail.

I am very confident that all my current campaigns are not violating anything. In fact all my keywords have at least 7/10 QS.

This email was sent to me after I sent an email asking if they were done reviewing my account. I sent that email because my ads weren't being served, and I was receiving no impressions even after a few weeks.

I DO have a previous account that I cancelled myself to open a newer, more official "business" version. This was months ago, so I think this is not the problem they suspended my current account.

Any help with this at all?

-Michelle

P.S My account is still LIVE, though.
#adwords #suspended
  • Profile picture of the author MichelledGrace
    Help please!
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  • Profile picture of the author Texjd
    It's almost always the landing pages, that's what can get you penalized or suspended.
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    • Profile picture of the author MichelledGrace
      Originally Posted by Texjd View Post

      It's almost always the landing pages, that's what can get you penalized or suspended.
      I think it's not the landing page, I was using a template from someone VERY reputable!

      My landing page has 8 articles also, and the QS for my keywords were great! I did not keyword-stuff or anything black hat, it was totally white. :confused:
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      • Profile picture of the author Sancho Sanches
        Originally Posted by MichelledGrace View Post

        I think it's not the landing page, I was using a template from someone VERY reputable!

        My landing page has 8 articles also, and the QS for my keywords were great! I did not keyword-stuff or anything black hat, it was totally white. :confused:
        It can be very frustrating not getting answers from Google as to what exactly they claim you did wrong.

        I also don't know what reputable person you are talking about and I haven't seen the template, but I would not be surprised that, no matter how much you think the template couldn't be it, it may be or is one of the problems.

        It's easy to think that Google hates affiliates.

        It appears so.

        But I don't believe this to be the case, really.

        They want value and they want you to set yourself apart.

        And it doesn't matter what you think has value. If you're going to play in Google's house it's their rules and if they say you don't offer value - then you don't.

        But it is too bad they act a little too mysterious.

        This I have against them.

        Believe me, they have pissed me off and I don't like what I currently see going on and them not giving proper answers.

        But be targeted and offer the value they want their users to have and you should be golden.

        ...
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        • Profile picture of the author MichelledGrace
          Originally Posted by Sancho Sanches View Post

          It can be very frustrating not getting answers from Google as to what exactly they claim you did wrong.

          I also don't know what reputable person you are talking about and I haven't seen the template, but I would not be surprised that, no matter how much you think the template couldn't be it, it may be or is one of the problems.

          It's easy to think that Google hates affiliates.

          It appears so.

          But I don't believe this to be the case, really.

          They want value and they want you to set yourself apart.

          And it doesn't matter what you think has value. If you're going to play in Google's house it's their rules and if they say you don't offer value - then you don't.

          But it is too bad they act a little too mysterious.

          This I have against them.

          Believe me, they have pissed me off and I don't like what I currently see going on and them not giving proper answers.

          But be targeted and offer the value they want their users to have and you should be golden.

          ...
          Well, my keywords have at least 7/10 QS. It must be relevant enough!

          On my website, I also included 8 articles directly related to the keywords AND outgoing links also directly related to my keywords.

          Anyway, how do I find WHAT is valuable to Google?

          I haven't receive a reply from them.
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        • Profile picture of the author 7_8_shortcuts
          Originally Posted by Sancho Sanches View Post

          ...It's easy to think that Google hates affiliates.

          It appears so.

          But I don't believe this to be the case, really.
          Yes, besides Google actually has its own affiliate network... So they can't really hate affiliates per se, they probably just want to control exactly how you play the game (by their rules, which they actually never completely disclose LOL )
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  • Profile picture of the author Lucid
    Originally Posted by MichelledGrace View Post

    I DO have a previous account that I cancelled myself to open a newer, more official "business" version. This was months ago, so I think this is not the problem they suspended my current account
    It could indeed be the reason.

    But to my knowledge, you can get suspended or banned. I've seen both being used. These words have different meanings. Since you are only suspended, it seems all you have to do is fix the problem and ask to be un-suspended.

    Does your site have affiliate links in it?
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    • Profile picture of the author MichelledGrace
      Originally Posted by Lucid View Post

      It could indeed be the reason.

      But to my knowledge, you can get suspended or banned. I've seen both being used. These words have different meanings. Since you are only suspended, it seems all you have to do is fix the problem and ask to be un-suspended.

      Does your site have affiliate links in it?
      Oh? That's great news!

      I hope I'm just suspended. I sent an email back to them already.

      Yes, my landing page has affiliate links, but through images only.
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  • Profile picture of the author trapp120
    I'm having a hard time getting "unsuspended". They've mentioned "repeated advertising policy violations" and that "You have
    repeatedly submitted ads that had poor quality landing pages in this or a
    related account"

    It's really killing my business, that's for sure. I would love some help as well.
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  • Profile picture of the author Lucid
    > Yes, my landing page has affiliate links, but through images only.

    There's your problem. An affiliate link is an affiliate link. Doesn't matter if it's a text link or a link from an image.

    I'm not an affiliate marketer myself. Some say to cloak your links but I'm not convinced this will work, at least not in the long run. First, I'd delete all groups where you are promoting sites with affiliate links. If you don't, Google will eventually ban you (as in, you can't advertise with us anymore). Recreate your campaigns but direct link to the merchant instead.
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  • Profile picture of the author vic1
    New rule? Quality Violations => Adwords ban
    If the link isn't clickable, copy and paste it.

    A lot of info about your problem.
    Not a lot of answers though.
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  • Profile picture of the author Video Rob
    Adwords have just automatically banned loads of websites that have affiliate links in the index page. They're clamping down hard on blatant affiliate sites.

    I suggest that you remove the affiliate links from the front page, make your site look like it provides useful information first and tries to sell something second then contact a google rep and ask to open another account.
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  • Profile picture of the author GuerrillaIM
    This usually happens when they dissallow one of your ads, then you go and keep changing ad to try and get it working again. They see this as you trying to fool the system.
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  • Profile picture of the author waqyum
    I thought only adsense publishers face such issues.
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  • Profile picture of the author Mr Money Maker
    People why put all your eggs in one basket......use many methods ...because you will never please everyone out there
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  • Profile picture of the author Willmarathon
    You probably already know this but if your landing page was on a traffic exchange
    then that would get you suspended. Traffic exchange traffic is not allowed as far as I remember. I,for one, would forget about it and try AdBrite or Bidvertiser.com.
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    • Profile picture of the author TimPhelan
      I believe that's for adsense, not adwords.
      Originally Posted by Willmarathon View Post

      You probably already know this but if your landing page was on a traffic exchange
      then that would get you suspended. Traffic exchange traffic is not allowed as far as I remember. I,for one, would forget about it and try AdBrite or Bidvertiser.com.
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  • Profile picture of the author MichelledGrace
    Why are they banning sites with the one affiliate link in the homepage?

    I created that site JUST to avoid direct linking and get a higher quality score, I succeeded actually.

    I'll try to remove the index affiliate link and see if anything happens.
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    • Profile picture of the author Wealthyclark
      It seems to me that all the big sites like google ezinearticles and such are being pushed by someone larger like the GOV. to stop making it so easy for people to make money.

      I don't see how having an affiliate link on my home page can get me banned from buying advertising when Google it's self runs an affiliate program.

      This means that my site is not allowed to show ads for other products related to it's content, it makes no sense. Conspiracy!
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  • Profile picture of the author Lucid
    > Why are they banning sites with the one affiliate link in the homepage?

    Couple reasons. As WealthyClark alluded to, the FTC is apparently cracking down. No sure how true that is. Google itself would like to offer a better user experience for people.

    > I created that site JUST to avoid direct linking and get a higher quality score, I succeeded actually.

    Why would you want to avoid direct linking? Seems like the fastest, easiest route to use. Evidently, you did not succeed and you won't ever if you continue sending clicks to your landing page.
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    • Profile picture of the author MichelledGrace
      Originally Posted by Lucid View Post

      > Why are they banning sites with the one affiliate link in the homepage?

      Couple reasons. As WealthyClark alluded to, the FTC is apparently cracking down. No sure how true that is. Google itself would like to offer a better user experience for people.

      > I created that site JUST to avoid direct linking and get a higher quality score, I succeeded actually.

      Why would you want to avoid direct linking? Seems like the fastest, easiest route to use. Evidently, you did not succeed and you won't ever if you continue sending clicks to your landing page.
      Oh. I thought maybe because I was direct-linking, and someone else was already doing it, my ads weren't showing. That was why I created a landing page, to get my ads served IF someone was already promoting the same exact offer.
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  • Profile picture of the author oscarkool
    Good luck direct linking to a CPA offer, you'll get slapped so fast you won't even know what happened.
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  • Profile picture of the author Lucid
    > Oh. I thought maybe because I was direct-linking, and someone else was already doing it, my ads weren't showing.

    No, you won't get banned or suspended for direct linking. You are right however that only one ad can show for that domain. If there are others using Adwords and direct linking, you just have to be smarter than them and create better ads.
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  • Profile picture of the author jcmentor
    Use Yahoo and MS Ad Center. Taking your business elsewhere is the ultimate revenge.
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  • Profile picture of the author Lucid
    > Well, my keywords have at least 7/10 QS. It must be relevant enough!

    True, you are relevant with such a QS. But the issue as I said before is that you are a bridge page between Adwords and the merchant. Stop your campaign. Delete it before you get banned outright. Use Yahoo, MSN and others if you want. It's smart to spread your net wider. But to not being able to leverage Google's huge traffic is not very smart. Play by their rules. If you have revenge in mind, they are not going to shed a tear and you'll lose by not being able to advertise on the most popular search engine in the world.
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    • Profile picture of the author MichelledGrace
      Originally Posted by jcmentor View Post

      Use Yahoo and MS Ad Center. Taking your business elsewhere is the ultimate revenge.
      I'm very confident that Google doesn't need my $20 per day. :p

      Originally Posted by Lucid View Post

      > Well, my keywords have at least 7/10 QS. It must be relevant enough!

      True, you are relevant with such a QS. But the issue as I said before is that you are a bridge page between Adwords and the merchant. Stop your campaign. Delete it before you get banned outright. Use Yahoo, MSN and others if you want. It's smart to spread your net wider. But to not being able to leverage Google's huge traffic is not very smart. Play by their rules. If you have revenge in mind, they are not going to shed a tear and you'll lose by not being able to advertise on the most popular search engine in the world.
      So I should delete all existing campaigns(8)?
      I wouldn't be able to leverage Google anymore?
      Google doesn't care about an extra $20 a day, so I'm not going to "avenge" my suspension lol.
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  • Profile picture of the author Lucid
    > I wouldn't be able to leverage Google anymore?

    You wouldn't if you got banned, would you? So stop doing what you're doing before you do get banned. Or rethink how to do your site without affiliate links.
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    • Profile picture of the author 7_8_shortcuts
      Originally Posted by Lucid View Post

      > I wouldn't be able to leverage Google anymore?

      You wouldn't if you got banned, would you? So stop doing what you're doing before you do get banned. Or rethink how to do your site without affiliate links.
      But I don't really get it... So you are not supposed to link from an ad to a page and from that page to a merchant...? That doesn't make sense. Is one only allowed to link to ones OWN product or what?

      I have some campaigns doing just that and it works so far. Should I worry that I can get suspended now or what?

      That said, I have heard recently of accounts being suspended WITHOUT warning from Google and WITHOUT any explanations or re-considerations... and I am talking accounts from people who spend like 30.000-50.000 USD a month for years with them! And even if you made one mistake unintentionally once, they don't even explain themselves, they say their decision is final and just shut you down. Has happened to some people recently, who of course are completely furious, but also quite helpless against that giant.

      They have grown too big, I was their biggest fan until recently, but now it annoys me that they are such a monopoly and start to act pretty arrogantly. When that happens companies lose sight a bit. Hope they don't overdo it.
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    • Profile picture of the author MichelledGrace
      Originally Posted by Lucid View Post

      > I wouldn't be able to leverage Google anymore?

      You wouldn't if you got banned, would you? So stop doing what you're doing before you do get banned. Or rethink how to do your site without affiliate links.
      If I cancel all my campaigns, then I wouldn't be able to leverage Google too.

      I am 101% sure that there are a lot more people linking to sites with affiliate links. If not, why would people advertise with Adwords anymore? I think this has nothing to do with the affiliate links.

      Anyway, I'm going to cancel all campaigns and see what happens.

      I'll ask for a reconsideration too...
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  • Profile picture of the author MichelledGrace
    Does anyone know how to contact an Adwords Representative for a reconsideration?
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  • Profile picture of the author MichelledGrace
    Hello Michelle,

    Thank you for your email regarding your ads not serving any impressions. I
    found that your ads are not serving because your account is suspended. I
    have reconsulted the specialist team about your account suspension, and
    have confirmed that our team's decision is correct and final. Your ads
    will no longer run on Google. This policy will apply to all accounts you
    have created. As noted in our Terms and Conditions, Google reserves the
    right to terminate advertisements for any reason. To view our Terms and
    Conditions, please visit https://adwords.google.com/select/tsandcsfinder.

    Our support team is unable to provide any further information. Please do
    not contact us again. For questions about other Google products, please
    visit Google Help. We appreciate your cooperation.
    *Spit*

    Oh please. Suspending without solid reasons.

    *Spit*
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  • Profile picture of the author rachelle123
    Michelle,

    I feel your pain...lol... I have a 2yr old account.. just started using it again.. Built a couple of nice review sites.. qs was no lower than 8/10...

    Was doing good with them.. then had to pause them do to funds..and waiting for affiliate commissions to come in.. I received an email on nov5th stating that they have notified me several times regarding bad landing page qs issues..

    For one.. that was the first email I had ever received and its not even to an email that is related to my adwords account.

    So i went into my account and deleted all my campaigns immediately.. Today I just received an email stating my account was suspended...

    Have no idea what I have done, nor have they explained.. other lp qs... which is bs as mine were all fine..

    Time to move on...
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  • Profile picture of the author Andrew O
    Wow, that's tough, especially considering that they didn't even give you a solid reason for the suspension. Seems like AdWords has been getting more and more strict lately with their landing pages...even for pages that seem to comply with their TOS.

    Like kausarkhan said, I try to depend entirely on SEO nowadays.
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  • Profile picture of the author sousen
    I think if you read carefully google terms and conditions page you will get the answer and tally what to not do and what you have done
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  • Profile picture of the author Christian Fox
    I am very confident that all my current campaigns are not violating anything. In fact all my keywords have at least 7/10 QS.
    Same boat here this is a joke. I am glad I do well in organic... Google is becoming more like eBay every day I HATED working with them also.

    My sites are review sites and do EXACTLY what my ad says they do. Even if they buy nothing they still get a free review...Jeebus what am I supposed to do?

    I custom built 2 sites specifically for PPC and used the 'slap Google back method' I have been reading they have made it next to impossible to direct link as well. Soooo I guess the only way to make money with Adwords is to sell your own product now?

    Who is going to use PPC to send people to anything that is not monetized in some way? Whats next no opt ins?

    I'm checking out MSN and Yahoo...

    F it... Adnerds was hard enough before this...
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    • Profile picture of the author tryinhere
      Originally Posted by Christian Fox View Post

      My sites are review sites and do EXACTLY what my ad says they do. Even if they buy nothing they still get a free review...Jeebus what am I supposed to do?

      I custom built 2 sites specifically for PPC and used the 'slap Google back method' I have been reading they have made it next to impossible to direct link as well. Soooo I guess the only way to make money with Adwords is to sell your own product now?...
      most review type sites are known to be more or less affiliate bridge pages and as such are usually dumped with a low qs land page. most of these sites / pages are thin with no content, so beefing it up with content and external links , pages will help

      in regards the next to impossible to direct link stories ? i am not sure about stories but i can say i run direct link ads with a qs of 10 / 10 for 90% + of my keys
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  • Profile picture of the author Christian Fox
    Opened accounts at Yahoo and MSN... Getting my clicks for .12 vs .60 needed at Google.
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  • Profile picture of the author warrich
    there are many reasons to Suspend your adwords account.

    Landing page is not reachable.
    Copyright content
    copyright videos (Example : youtube.com) not allowed
    copyright images
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