Google Customer Service?? Non-existent!! Is there anyone that can help!
- SEO |
I've always done strictly SEO, but never PPC. So, I was putting together my very first Adwords campaign.
Initially, I worked for hours to create 6 custom banners for an Image Ad campaign for the Content Network. I had to wait 3 days while they reviewed the ad.
They disapproved my ad stating it was "Adult". It was a romantic silhouette of a couple standing by a sunset. Nothing vulgar at all.
So, I gave in and deleted my custom banners from the ad and went with one of their own images.
I waited several more days only to be "Disapproved" again!:confused:
By now, I was a bit frustrated. It had been over a week and they only tell me that the ad still show "Adult" images.
I sent a response and asked for an explanation since I using their image, but got no response via email whatsoever.
So, I decided to read the "Editorial Guidelines" in detail. I considered that there may have been a problem in the URL that was showing in the ad.
No prob. I went and registered a New domain that should work fine.
I went and updated my ad for the third time and changed the URL to my new domain.
Waited about 4 more days for a Review. BAM!! This morning, I am "Disapproved" again?!?!?!?
I searched the net, high and low for a customer service phone number and found that no one but mega companies like Amazon, EBay, etc., are able to get real phone support. WHAT???
I called their phone number and they have an Automated Screening. It asks for your Adwords Account number. Once it finds out that you are a "small-time advertiser", it promptly advises you that "Google can't provide phone support to all Adwords accounts" and directs you back to the website.
Google has ALWAYS been my favorite search engine, even long before I started this IM stuff, but now they have left a really bad taste.
Is there ANYONE out there that knows how to contact a Live person that will assist me. It can be via phone or an email.
I'm hoping maybe some of my fellow Warriors can assist.
Thanks
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InternetMarketingIQ -
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Agz21 -
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