Anyone else having Market Samurai issues?

by 26 replies
30
Mainly when trying to generate the keyword list and the SEOT values.
Just get an error message that the Google data server could be updating?

Just wondering if this could be local to my machine or an issue on their side
#search engine optimization #issues #market #samurai
  • Working smoothly for me. Maybe contact their help desk.
  • no issue here in NY. I don't know if MS attaches to the different data servers of Google. But could be the specific server you are being attached to.
  • No issues with mine. Just used it last night.
    • [1] reply
  • Anyone in South Africa having issues? Could be location related.
    • [1] reply
    • Yup im also in Sa and having probs with Samurai. Have sent a helpdesk ticket but will be awhile until they get back to me. Issue not exactly the same but keyword research module not working for me with a couple of issues.
      • [1] reply
  • Posted on another thread that I'm also getting problems TB and am based in the UK.
  • I don't have such issue...

    Just contact support.
    • [1] reply
    • Yea I logged a ticket. Only problem is they are based in Aussie and it's already Saturday morning there. That means 48 hours of no support.

      Maybe I'll just post my keyword search requests here, and you guys can hit me back with the results
      • [1] reply
  • This possible solution was posted by DerekSemmler on a similar thread. He suggested that by adding your Adwords account details the problem may be resolved. It worked for me and some others but not for TB unfortunately.

    If you want to try this, as Derek suggested ( I can't take any credit for this!!) then go to:

    File > Settings> Accounts

    and enter your Adwords account details.

    Hope this works for you all!
    • [ 1 ] Thanks
  • I have been having some issues with it too on and off the last few weeks.
  • Hey,

    My MS software has pretty much packed up and im so frustrated as this is such an important tool to me.

    I received a message from the helpdesk saying uninstall then re-install which ive done 3 times BUT its the same, I really dont know how else to do the keyword research so its abit of a kick it in the NUTS.

    It was fine for months then all of suddden it started playing up....
    I just cannot get it to find keywords for me, i keep getting a message saying google may be updating blah blah blah, ive got 3 laptops and its packed up on all of em!

    Im waiting for answers in the meantime anyone know anything else similar in terms of use ?

    Thanks

    Chunkynuts
  • Thanks Marketing Merit (and DerekSemmler!) - this worked for me!
  • Mines been pretty slow lately but besides that its working fine.
  • I was having the same problem when trying to generate keywords. I had to add my Google Adwords account information into the settings area and it started working again for me.

    Hope this helps you guys.
  • Banned
    I'm having the same problems here, i would give the google adwords account setting fix a go but how do you do that?

    Anyone?

    thanks

    -Brandon
    EDIT: It's working now, open MS, go to settings and insert and link your adwords account, I guess this is a temporary fix.
  • Ok, just an update.
    Got a reply from Market Samurai and they sent me a link to download their latest version.
    This appears to have sorted out the issue, although I still get a few keywords being returned with ' - ' for SEOT even when set to broad and monthly.
    Apart from that though, appears to be looking better.
  • I tried to use it today and had the same problem. I went back to Google Keyword Tool and everything was fine. So who knows.
  • Hi Guys,

    There are a few potential fixes for these sorts of issues.

    1) As mentioned above, adding an Adwords account helps a lot of users

    2) Open IE in Windows or Safari in Mac (even if you use other browsers normally) and ensuring that cookies are enabled, javascript is enabled and where possible adding google.com as an allowed site.

    3) Clear your cookies in all browsers

    4) Check that your system date and time are set correctly.

    A good troubleshooting step is to try logging into the Google Keyword tool in IE or Safari (again, even if you use other browsers) and running a keyword search to confirm that Google is not asking for extra information for your adwords account and that keyword search works correctly in your browser.

    If none of the above help, please contact our helpdesk.

    Regards
    Miriam
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