Adwords Account Banned

14 replies
  • SEO
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Hi All,

I have just had my adwords account banned without warning. For repeated adwords/landing page violations. I like the way they say repeated, they gave me no warnings or a chance to rectify what they didnt like.

I was running an insurance landing page that captured peoples details, I then passed them onto a broker who paid me.

Now the only thing I changed on this page before I went to bed was dynamic keyword insertion for the headline. It would capture the keyword that was used to get to my site and change the title.

I went to sleep went to login again the next day and there it was a nice big red sign saying you are banned. Without even a warning what saying what they didnt like.

They treat people like scum really.

So I have moved to ad center. Though I dont hold out much hope I have had 7 impressions so far over a 24hr period.

Does anyone know of a simliar situation with using DKI on your landing pages?

Pretty annoyed right now.
#account #adwords #banned
  • Profile picture of the author Lucid
    From your description, your page was simply a squeeze page and not much else. Those kinds of pages are not allowed and explicitly mentioned in the Adwords rules. Maybe you can post the page so we can offer more and better advice but without seeing it, my guess is you need more content instead of simply trying to get people to submit their info.

    Google doesn't have to give you a warning. They expect advertisers to read, understand and obey their rules. If you're not sure, you can clarify with them. Otherwise, they will see you as a rogue advertiser and, as you found out, have no problem in removing your advertising privileges.

    If you fix the page, you can probably advertise with them again. They may reinstate your account. The other PPC services have their own rules too and my opinion is, if they want to compete with Google, they will have to be more like them. So a warning that even in Adcenter you may find in the future they don't like your page as well. The best thing to do is to follow Google's lead and their rules.
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    • Profile picture of the author marine1983
      Yes in its simplistic term it is a squeeze page. Though I dont sell anything to the user. I am providing a realistic service, where I place the user in touch with a real insurance broker. This happens all the time people capture users details and sell the leads on.

      There is no under handed techniques being used. In fact I know alot of people who are doing exactly the same as me.

      google search health insurance quotes you will see plenty of adverts doing what my site does.
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      • Profile picture of the author smwordsmith
        Yes, it does sound like your site is a 'bridge' page which is against Adwords policy.

        I don't think it was the use of the DKI that caused the ban as Google is ok with it if it is done according to its TOS and advertising policies. Google does caution re: the sue of DKI.

        I'm thinking that the switch you made to DKI alerted Google to review your site more closely. And then your landing page violation was found.

        Others doing this will eventually get 'caught'.
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        Sheila

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        • Profile picture of the author marine1983
          I dont know how it can be againts their TOS. Take moneysupermarket.com they have an ad with adwords.

          They are not insurers. They collect your details the same as any broker who are advertising. Then they approach the insurers to get the quotes with your details.

          What you state is that adwords will not allow brokers to advertise. Only insurers themselves?

          My site in effect makes me the broker, trying to get the user the best deal possible. Basic business.
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          • Profile picture of the author smwordsmith
            Here is Google's policy on bridge pages:
            Bridge Page

            On this page, you can find information about the following:

            • the fundamentals of this policy
            • examples to clarify the policy
            • additional information
            • family status information
            Fundamentals of the policy

            Google AdWords prohibits websites whose sole purpose is to drive traffic to another site.

            This policy applies to your website.
            Violation of this policy may result in a range of actions, including the following:
            • disabling of your domain
            • disapproval of ads
            • account suspension
            • automated suspension upon setup of new accounts (ban from Google AdWords)
            Examples

            Examples of
            prohibited websites:
            • Websites that features links to other websites without providing any added functionality or unique content for the user
            Examples of acceptable websites:
            • Websites that lead to e-commerce platforms on another domain (e.g. A shop that leads to a third-party site that purely acts as a secure server to process payments and is not a shop itself)
            • Websites whose focus is not to drive traffic to another domain
            Additional information

            How can I comply with this policy?

            Ensure that users are receiving a comprehensive online experience. This may include ensuring that users remain on the same domain throughout their entire session.

            A quick view of moneysupermarket.com looks like users remain on the same domain.
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            Sheila

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            • Profile picture of the author marine1983
              You are mistaken on how my site works. The user does not get redirected anywhere. I dont funnel traffic to another site at all. It collects the data and in the backend the user details gets sent to the insurers brokers.

              Its not a bridging page.

              I have worked out what has happened. I setup a gmail account. Google then linked this account to my adwords account and set it up as a primary contact info without my knowledge or say so.

              I have just logged into said gmail account. I have an email stating that they have found a mistake in my display url. Its a spelling mistake.

              it should be medical

              but due to a typo it is showing medcial

              They warned me in the gmail account. But I did not know as I thought it should be emailing my hotmail account as I specified prior to creating the gmail account..

              How or why do they automatically think they should change your contact without informing you. Just because you create a gmail account you wish for info to be sent to it.

              The ban must be a BOT. As its blatently a typo. Think I will have good grounds for an appeal. Going to give them a ring. I will change the ads in question hopefully it will work out good.
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              • Profile picture of the author smwordsmith
                Sorry re: confusion as to what your site is.

                Sounds like a simple error and I hope you get your account back- with no hassle!

                Good luck.
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                Sheila

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                • Profile picture of the author marine1983
                  Yeah little annoyed right now. Just checked the email where they state I have made a typo in adverts against my adwords account.

                  The ones they state are in error. Are in fact all approved and have no spelling mistakes in them at all. There system must have got in a mess somewhere along the line.

                  Quick query and I also see lots of adverts do this.

                  In the display url

                  mysite.co.uk/healthinsurancequotes.

                  That page does not exist but the site does and it matches my TLD, it is purely there to try and get the text highlighted in bold. Would G ban me for this?

                  Would I need a 404 direct setup incase someone typed it in manually?
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                  • Profile picture of the author smwordsmith
                    I think you lost me!

                    I did find this info for you on the Adwords support forum...

                    the display URL has to match the domain of where they end up when they click on the ad- no matter what takes them there (affiliate link, redirect, or otherwise).
                    Don't know if this will answer your question...
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                    Sheila

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                    • Profile picture of the author marine1983
                      Sorry thanks for taking the time to respond. I will explain

                      my display url on my ads are

                      mysite.co.uk/keyword


                      The keyword can be what ever you bidding on for laymans sake. football

                      So when a user types in the search football. and im bidding on that keyword.

                      The keyword, "football" in this case woul show up in bold. Hoping to attract the users eye attention.

                      If you typed into the address bar..

                      mysite.co.uk/football it would 404 as the page football does not exist, it is purely a CTR tactic
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                      • Profile picture of the author smwordsmith
                        From my understanding of the way Google operates, Google wants everything to be above board and of value to the user.

                        Your plan to increase the CTR with a 404 page doesn't sound like something Google would be happy with.
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                        Sheila

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  • Profile picture of the author Lucid
    > Take moneysupermarket.com

    Maybe they do the same as you but their home page would pass the Adwords guidelines. It's not a squeeze page at all and neither is it a bridge page. Of course, if they use Adwords, maybe they are not sending clicks there but I see nothing wrong on the home page.

    A link to your page would help. It's how you may be doing it. A page has to be more than an email gatherer.

    Also, not sure if you used this just as an example but are you saying you are trying to sell insurance by bidding on football keywords? This for one will get you a poor keyword relevancy score thus lowering your QS and increase your costs.

    I believe that now if you open an account for any of Google's services, they want it under a gmail account. I guess it simplifies things for them and possibly to prevent phishing attempts. That's where Adwords related emails will be sent, not any other email.

    If your only problem was a typo, should be no problem. In fact, the word "ban" is the wrong one. Your ads just didn't show because of that problem.

    > Would I need a 404 direct setup in case someone typed it in manually?

    The trick you describe is perfectly acceptable. Yes, a 404 redirect would be a very good idea in case someone actually types it in.
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  • Profile picture of the author TheGlaringFacts
    I've actually been very interested in setting up a similar system, but I read the Adwords policy mentioned above carefully in order to avoid investing time into something like this. Google Adwords are so expensive and do not provide the same benefit as organic results. I've primarily become an organic search optimizer and it's really given me a huge benefit overall. Perhaps you should do the same!
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    • Profile picture of the author marine1983
      I was using football as an example. All my display urls correlate to the insurance field.

      Im going to give google a call on monday to explain what I think is a mistake. I have also posted on their help forum. Also sent an email with the contact us form. Fingers crossed.

      I will put a 404 direct up. I know my page is viable and accepted as I have been taught to do it this way by people who make substantial amounts of money.
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