If you have an adwords or gmail account go to file - settings - accounts and add your adwords account there.

contact their support and submit a ticket. They'll fix it up quick.

You can send a debug log :

"On a PC, you can do this by opening Market Samurai, going to the File menu, then to Settings, then to the tab labelled Debugging and checking the option saying "Log Extended Debugging information".

On a Mac, go to the Market Samurai menu, then to Preferences, then into the Debugging tab and enabling "Log Extended Debugging information".

Then go back to the debugging menu and the option to upload the file will be available. Click this option, wait for the file to be uploaded, and take down the number shown in the dialog box and let me know what the number is.


New version is out today but I get same problem anyway..

Having similar problems (and I just started my first challenge...so sad)

I just submitted an extended debugging log.


btw, hi to all warriors, this is my first post in the forums, very inspired by the activity here

Download and install Adobe Air 3.0... that fixed it for me, and that's what Support will tell you.

DeShon

I'm having a similar problem with the tool, last couple of days it was unbelievable slow, even with Air 3.0... Anyway, seems a little faster today... Weird.

Here is the thing with Market Samurai
If they have an update
Dont ignore the update
Upload it
This usually solves most little problems like this

if you ignore the update sometimes the old version stops working

Make sure you are using the current version of MS and Adobe Air and put in a support ticket or hit them up on Twitter - they are very quick to respond.

I had to uninstall and reinstall mine and it works great now