no one wants to help

Well, I had faced such things for few of my sites too, you have to keep on getting quality backlinks to your site. Use your keyword as anchor text. That will help you to get on top.

Crawling and indexing are the main processes which can takes long time and many other factors play entire role for that. when we see ranking in google, it is use a variety of methods to determine which pages are displayed first in the results.

I'm guessing your site is less than 3 months old?

Do you mean using quotation mark ""? If so, then the method you are using are different. using the quotation means exact result and without it means broad. so basically, broad results are more rather than exact searches. Mostly EMD are appearing when the quotation mark is search.