What's Up With Market Samurai?

66 replies
  • SEO
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Hi guys, I'm normally more of an observer here but this is something I have to speak up about.

Market Samurai has been really bad lately, I've checked it against other sources of the same info and it seems to be off.

Can anyone recommend a real credible alternative at the moment? Anyone tried Long Tail Pro?

Thanks : )
#market #samurai
  • Profile picture of the author bmcgoff
    I know the Rank Trackers has been down for a couple of days, which is definitely annoying. MS is one of the more expensive apps too...

    Haven't tried Long Tail Pro but have heard good things.
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  • Profile picture of the author Luke Rayner
    I know, it's so annoying, seems like MS is getting bloated or something, they seem to update it everyday.

    Long Tail Pro looks interesting, I'm a mac user so I'd have to go with a windows install to try it out. If MS carries on like this I might have to give it a try.
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  • Profile picture of the author shazam
    It's really annoying.

    I don't understand why they don't roll out an update to go back to pre-cloud till they fix their issues? Their lack of updates on the situation doesn't help either.
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  • Profile picture of the author Luke Rayner
    I'm totally with you there, for such a pricey bit of software you'd think they'd have it sorted quicker, still until there is something better we'll have to deal with it : (
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  • Profile picture of the author cardine
    The problem with MarketSamurai is that they only charged a one time fee for it. They have to keep updating their code whenever Google changes. However they only charged a one time fee, so they aren't making nearly as much money now as they were when their product was new and everyone was buying it. So they don't have nearly as much time (or incentives) to continue to actively develop MS.
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  • Profile picture of the author shazam
    Yep that's very true, hence why they're probably still in 'beta'.

    For KW research I'm not too bothered as there's plenty of decent alternatives out there, however all my ranking history is in MS as I found it pretty good for my needs in that respect. Might be time to look at alternatives.
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  • Profile picture of the author bmcgoff
    Yeah it's really the ranking function that I use everyday and depend on.
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  • Profile picture of the author Patrick Kelly
    Hi,

    MS is still one of the better sources for this information. It might be just a matter of sitting with our frustration for a couple of days more. I have contacted them, so will let you know what the feedback is.

    cheers, Patrick
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    • Yea they have really been struggling a lot lately. I still use them, but man they were such an awesome product a year or so ago. Now it takes all my patience to use them.

      I wonder how their sales are doing?
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  • Profile picture of the author zubizubi
    Whatever i still love to use them.
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  • Profile picture of the author outwest
    I use it every day for SEO analysis, top 10 on Google
    Have not noticed ANY CHANGE. still only takes me like 30-45 secs per kw

    kw research? Do that on Google adwords tool, much faster than MS
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  • Profile picture of the author Kris79
    Do you have any problems with SEO competition analysis module today?
    I can't get any results. I tried many times today and everytime is does not work.
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  • Profile picture of the author Luke Rayner
    Yea, I have that problem, I think that's one of the things they mentioned was up with it. I'm also getting no PR data for any results.
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    • Profile picture of the author Hils
      The message I'm getting today is this:
      We are currently experiencing major issues with some of the services which power Market Samurai.

      We will return to full service as soon as we are able, but in the meantime certain services may not work reliably.

      The affected services are:

      Rank Tracker:
      Google rank data (Service Unavailable)
      Google PageRank (Service Unavailable)
      Google Index Count
      Keyword Research:
      SEOC
      SEO Competition:
      Google PageRank (Service Unavailable)
      Google Index Count
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  • Profile picture of the author papamo44
    Come on MS starting to get annoyed
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  • Profile picture of the author synergyxtr
    It has been pretty buggy the past few days as well. We recieved an email from the noble samurai team saying that they are trying to get everything back online.
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  • Profile picture of the author outwest
    They have issues from time to time, make sure to upload latest updates

    if they do have issues ,,,, assuming they fixed the problems already..the updates will have the fixes in them.........
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  • Profile picture of the author cjbmeb14
    Yes it may be back up and running soon but we are going to have to pay extra for certain elements of the software.
    I think this is out of order really because we were told free updates for life.
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    • Profile picture of the author rslaing
      Latest update Noble Samurai

      Looks like the end of Market Samurai There are a lot of unhappy people after this blog posting - me included. They are now offering refunds to unhappy customers that don't want to subscribe to their paid service. It could be the final nail for MS, their withering response to the problem of the product not doing what people bought it for is pretty cringeworthy and at best, a cry for help. If they can't commit to a definite resolution and plan for future users, they really should say so. If I don't see one soon instead of the wishy washy excuses we have seen over the last 12 months, I'll certainly be asking for my refund. It plainly doesn't do "what it says on the tin" - especially now. I thought initially that finally I had bought a product that was of value, unlike the other dozens I have bought that were not, and I hate to say it, in spite of sticking up for them in the face of much adversity, I was wrong. It looks like they have lost to Google and their increasing attempts to stop SEO and instead, get people to conform to their rules and regulations. I'm disappointed, to say the least. Rant over.
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      • Profile picture of the author tryinhere
        Originally Posted by rslaing View Post

        Latest update Noble Samurai

        Looks like the end of Market Samurai There are a lot of unhappy people after this blog posting - me included. They are now offering refunds to unhappy customers that don't want to subscribe to their paid service. It could be the final nail for MS, their withering response to the problem of the product not doing what people bought it for is pretty cringeworthy and at best, a cry for help. If they can't commit to a definite resolution and plan for future users, they really should say so. If I don't see one soon instead of the wishy washy excuses we have seen over the last 12 months, I'll certainly be asking for my refund. It plainly doesn't do "what it says on the tin" - especially now. I thought initially that finally I had bought a product that was of value, unlike the other dozens I have bought that were not, and I hate to say it, in spite of sticking up for them in the face of much adversity, I was wrong. It looks like they have lost to Google and their increasing attempts to stop SEO and instead, get people to conform to their rules and regulations. I'm disappointed, to say the least. Rant over.
        So you have had no benifit at all from MS over the last 12 months and now see it a fit time to sink the boots in with your little rant.

        Bollocks
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        • Profile picture of the author rslaing
          Originally Posted by tryinhere View Post

          So you have had no benifit at all from MS over the last 12 months and now see it a fit time to sink the boots in with your little rant.

          Bollocks
          I will categorically state that because of the problems with MS over the last 8 months, I have had to buy other software to do what MS was supposed to do in the first place. I guess from your sneering response that you work with or are an affiliate with Samurai, so will disregard your thinly disguised personal attack. FACT - the product does not and has not done what it was advertised to do for a long time, and for which a price has been paid. I was misled, along with thousands of others. There have been countless complaints about MS for a long time, and my main problem with all of this is that in spite of knowing of the problems, they have continued to take the money. And now they are basically saying that unless you now join on a monthly subscription basis, the product will not do what it was supposed to do in the first place? Are they mad? Why don't they just admit they made a huge mistake, promising something that would eventually fail? And why when these problems became apparent as Google moved the goalposts, didn't they stop selling until they knew the problems could be resolved? It stinks, and I'm sorry, no one in their right mind could support your argument that it must have been of some benefit over the last 12 months. If indeed it had been of benefit, I wouldn't have had to spend even more money on other products.
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          • Profile picture of the author outwest
            Originally Posted by rslaing View Post

            I will categorically state that because of the problems with MS over the last 8 months, I have had to buy other software to do what MS was supposed to do in the first place. I guess from your sneering response that you work with or are an affiliate with Samurai, so will disregard your thinly disguised personal attack. FACT - the product does not and has not done what it was advertised to do for a long time, and for which a price has been paid. I was misled, along with thousands of others. There have been countless complaints about MS for a long time, and my main problem with all of this is that in spite of knowing of the problems, they have continued to take the money. And now they are basically saying that unless you now join on a monthly subscription basis, the product will not do what it was supposed to do in the first place? Are they mad? Why don't they just admit they made a huge mistake, promising something that would eventually fail? And why when these problems became apparent as Google moved the goalposts, didn't they stop selling until they knew the problems could be resolved? It stinks, and I'm sorry, no one in their right mind could support your argument that it must have been of some benefit over the last 12 months. If indeed it had been of benefit, I wouldn't have had to spend even more money on other products.
            what a load of garbage
            want some cheese with that whine.

            No I am not an affiliate
            MS has had occasional glitches in the past 6 months since I bought it but its always fixed within a day or two

            Kw research is very slow, granted, so I use google kw tool for that. Same database, 100 x faster

            SEO competition? the only time I had an issue was when PR changed and Yahoo Site explorer stopped or closed, that took a few weeks and VOILA the PR checker suddenly worked, perfectly just like before

            today they are having a massive rework apparently so that will be fixed as it always has in the past, within a few days.

            the SEO competition search function has worked for me perfectly since I bought it, and thats what I use it for. its a GREAT product, despite its few glitches. Whats the alternative?
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            • Profile picture of the author rslaing
              Originally Posted by outwest View Post

              what a load of garbage
              want some cheese with that whine.

              No I am not an affiliate
              MS has had occasional glitches in the past 6 months since I bought it but its always fixed within a day or two

              Kw research is very slow, granted, so I use google kw tool for that. Same database, 100 x faster

              SEO competition? the only time I had an issue was when PR changed and Yahoo Site explorer stopped or closed, that took a few weeks and VOILA the PR checker suddenly worked, perfectly just like before

              today they are having a massive rework apparently so that will be fixed as it always has in the past, within a few days.

              the SEO competition search function has worked for me perfectly since I bought it, and thats what I use it for. its a GREAT product, despite its few glitches. Whats the alternative?
              Occasional glitches? My software has NEVER fully functioned, and over the last 6 months has only worked at around 50% of what I bought it for, (with lengthy spells of not working at all for over a week at a time), namely, the claims on the marketing blurb that convinced me to buy it.

              And no, I will not lower myself to your level of personally attacking you verbally. I'll stick to facts and you can be as puerile as you like. It's amazing how these armchair warriors get so aggressive in the safety of their anonymity and behind their PC screen.

              There are MANY users of MS with a myriad of complaints about the product, check them out in this forum, far more than there are praising it's functionality. If the sellers of MS had faith in their product, they wouldn't be weedling their way out of their product responsibility by offering full refunds, no questions asked. FACT
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          • Profile picture of the author tryinhere
            Originally Posted by rslaing View Post

            I I guess from your sneering response that you work with or are an affiliate with Samurai, so will disregard your thinly disguised personal attack. .
            No not affiliate or associated in any way, I just wonder why if your so disappointed why it has taken 8 months to now want your money back, yes i use it and have had the same issues as most people but also got my moneys worth.

            I am sure all will sort itself out.
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            • Profile picture of the author rslaing
              Originally Posted by tryinhere View Post

              No not affiliate or associated in any way, I just wonder why if your so disappointed why it has taken 8 months to now want your money back, yes i use it and have had the same issues as most people but also got my moneys worth.

              I am sure all will sort itself out.
              I have stuck with it for 8 months because of the promises from them and their responses to others in their forum and support section (which was offline for a really long time) that they were always working on it and will get it right. Well, that wasn't true either was it..............
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              • Profile picture of the author outwest
                Originally Posted by rslaing View Post

                I have stuck with it for 8 months because of the promises from them and their responses to others in their forum and support section (which was offline for a really long time) that they were always working on it and will get it right. Well, that wasn't true either was it..............
                what function doesnt work? for 8 months?
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              • Profile picture of the author tryinhere
                Originally Posted by rslaing View Post

                I have stuck with it for 8 months because of the promises from them and their responses to others in their forum and support section (which was offline for a really long time) that they were always working on it and will get it right. Well, that wasn't true either was it..............
                I'm sure they would be happy to send your refund right through and process it as soon as possible for you, best of luck moving forward.
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    • Profile picture of the author cardine
      Originally Posted by cjbmeb14 View Post

      Yes it may be back up and running soon but we are going to have to pay extra for certain elements of the software.
      I think this is out of order really because we were told free updates for life.
      They had very poor planning. They should've known that rank tracking is impossible to provide free for life, and it was irresponsible of them to promise that. It was only a matter of time before this happened; it's expensive to track that many keywords for users who aren't paying your monthly server bills anymore.
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  • Profile picture of the author davidtong
    Too bad, it's an overpriced expensive tool for me now as I've been using Niche Finder way more often for KWR anyway.
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  • Profile picture of the author outwest
    Market Samurai is not that broken

    Normally on SEO it spits out
    Domain age
    PR
    Indexed pages
    Backlinks to Page
    Backlinks to Domain
    Indexed in Yahoo
    Indexed in Dmoz
    kw in url
    kw in header
    kw in description
    kw in title
    referring domains to domain
    Referring domains to page
    Page edu .gov backlinks and a few more factors

    Currently
    PR
    and indexed pages.......................are not showing

    thats not a big deal out of all those factors
    Indexed pages I never look at

    PR? I am concerned with PR of the backlinks showing so that needs to show but 95 percent of what I look at is working for SEO competition
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    • Profile picture of the author rslaing
      Originally Posted by outwest View Post

      Market Samurai is not that broken

      Normally on SEO it spits out
      Domain age
      PR
      Indexed pages
      Backlinks to Page
      Backlinks to Domain
      Indexed in Yahoo
      Indexed in Dmoz
      kw in url
      kw in header
      kw in description
      kw in title
      referring domains to domain
      Referring domains to page
      Page edu .gov backlinks and a few more factors

      Currently
      PR
      and indexed pages.......................are not showing

      thats not a big deal out of all those factors
      Indexed pages I never look at

      PR? I am concerned with PR of the backlinks showing so that needs to show but 95 percent of what I look at is working for SEO competition
      It is broken, even they admit it, hence the lengthy blog post they have made trying to justify why their buyers now have to pay for a very important part of SEO research that originally they marketed as being one of the main reasons why people should buy their product. You may not need that aspect of MS, but thousands of people have bought it for that and other related attributes
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  • Profile picture of the author outwest
    Anyone crying about MS not functioning what are you using it for? kw research? thats so slow its useless, most people use it for TOP TEN google analysis on SEO function

    thats has ALWAYS worked great for me
    where else can you get that much info for kws in 30 secs? including PR and anchor text of kws ?

    I dont believe people if they say the SEO function doesnt work, it works 99 percent of the time
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    • Profile picture of the author rslaing
      Originally Posted by outwest View Post


      I dont believe people if they say the SEO function doesnt work, it works 99 percent of the time
      You mustn't have been using it much over last 3 months then - it didn't work for a period of almost 3 weeks at one time recently. And for smaller periods of time prior to that.

      Don't believe me? Why all the complaints, particularly over the last 6 months that are DOCUMENTED in this forum. Do a search, there are hundreds of posts from very unhappy buyers. It's always handy to get the facts first, I had a check through WF this morning, it's hardly a surprise having read the comments about MS, especially over the last 6 months (and I don't mean the hype from the affiliates of the "disguised" posters) that finally, they have come out with their admittance that it just is not going to work on the original premise that it was sold on.
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      • Profile picture of the author outwest
        Originally Posted by rslaing View Post

        You mustn't have been using it much over last 3 months then - it didn't work for a period of almost 3 weeks at one time recently. And for smaller periods of time prior to that.

        Don't believe me? Why all the complaints, particularly over the last 6 months that are DOCUMENTED in this forum. Do a search, there are hundreds of posts from very unhappy buyers. It's always handy to get the facts first, I had a check through WF this morning, it's hardly a surprise having read the comments about MS, especially over the last 6 months (and I don't mean the hype from the affiliates of the "disguised" posters) that finally, they have come out with their admittance that it just is not going to work on the original premise that it was sold on.
        thats crap
        I use MS daily
        to search for kws,

        what function are you talking about?
        I just spent a week using the SEO function looking up a lot of new kws
        worked perfectly

        that was before the latest glitch but
        I have only had a problem that lasted longer than a day one time, that was
        when Yahoo site explorer tanked
        but
        that took out 90 percent of the backlink sites on the net so
        backlinks sites using yahoo site explorer had to scramble to find replacement data

        I think you guys crying about MS are either not updating it, or
        trying to use it for kw research
        which is way too time consuming

        SEO research button has always worked flawlessly for me
        thats all i use it for

        My kw Research regimine?
        1. I go to google kw tool and search the kws
        2, I use "contextual tool" on google kw tool to check CPC
        3. I go to Market Samurai SEO button, enter the kws and look up the top 10 competition on Google

        Believe me if Market Samurai didnt work for me? as much as I use it?
        I would be screaming from the top of the hills, I would be on the board starting multiple threads trashing MS. My question is, why is it working for me? if its not working for you? I have the same software

        If you guys are talking about functions OTHER than the SEO button?
        such as kw research? kw ranking? etc etc etc
        Those may in fact NOT be working
        I have no idea I never use them

        all I know is
        for what I USE IT FOR..............SEO ANALYSIS..................ITS ALWAYS WORKED GREAT
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        • Profile picture of the author rslaing
          Originally Posted by outwest View Post

          thats crap
          I use MS daily
          to search for kws,

          what function are you talking about?
          I just spent a week using the SEO function looking up a lot of new kws
          worked perfectly

          that was before the latest glitch but
          I have only had a problem that lasted longer than a day one time, that was
          when Yahoo site explorer tanked
          but
          that took out 90 percent of the backlink sites on the net so
          backlinks sites using yahoo site explorer had to scramble to find replacement data

          I think you guys crying about MS are either not updating it, or
          trying to use it for kw research
          which is way too time consuming

          SEO research button has always worked flawlessly for me
          thats all i use it for

          My kw Research regimine?
          1. I go to google kw tool and search the kws
          2, I use "contextual tool" on google kw tool to check CPC
          3. I go to Market Samurai SEO button, enter the kws and look up the top 10 competition on Google

          Believe me if Market Samurai didnt work for me? as much as I use it?
          I would be screaming from the top of the hills, I would be on the board starting multiple threads trashing MS. My question is, why is it working for me? if its not working for you? I have the same software

          If you guys are talking about functions OTHER than the SEO button?
          such as kw research? kw ranking? etc etc etc
          Those may in fact NOT be working
          I have no idea I never use them

          all I know is
          for what I USE IT FOR..............SEO ANALYSIS..................ITS ALWAYS WORKED GREAT
          But not everyone uses it for the same reasons you do. It isn't about YOU.

          Its about the fact that thousands of others bought it for the reasons they hyped about on their blurb that are either broken or are now going to be charged for.

          For example, one of the reasons I bought it, being a newbie to IM, is for the (not very fast) rank tracker, using it as a barometer to monitor my SEO on three different sites I had set up, and to monitor the changes in rank as I experimented with various SEO techniques. Now if I want that facility I have to pay a monthly subscription? I wouldn't have been bothered if I had bought it with the knowledge that then, or eventually, I would have to pay a monthly subscription on top of the purchase price (I paid top price for it before I was aware that it could be bought cheaper).

          So just accept the fact that others, that have bought it and use it for the promised USP in the ad, have not had FULL functionality, or even unbroken SPECIFIC functionality for quite a long time.

          And if you don't mind me saying, please don't be so rude, it reduces the credibility of your other comments.
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        • Profile picture of the author rslaing
          Originally Posted by outwest View Post


          If you guys are talking about functions OTHER than the SEO button?
          such as kw research? kw ranking? etc etc etc
          Those may in fact NOT be working
          I have no idea I never use them

          all I know is
          for what I USE IT FOR..............SEO ANALYSIS..................ITS ALWAYS WORKED GREAT

          Just started up MS, the opening notice, It isn't that great at the moment for SEO analysis at the moment then?:

          MARKET SAMURAI SERVICE INTERRUPTION
          Market Samurai has been updated to restore functionality to a number of services.
          Google rank data in the Rank Tracker module remains unavailable, but we will return to full service as soon as we are able.
          To find out more about the changes which have taken place and to keep up to date, please visit our blog.
          Affected services:
          Rank Tracker:
          • Google PageRank (Temporarily unavailable)
          • Index Count (Temporarily unavailable)
          SEO Competition:
          • Google PageRank (Temporarily unavailable)
          • Index Count (Temporarily unavailable)

          Updated services:
          Keyword Research:
          • SEOC (Now powered by Bing search API)
          • SEOLC (Now powered by Bing search API)
          SEO Competition:
          • Initial SERPS check (Available)
          Rank Tracker:
          • Google rank data (Available with service limitations)


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  • Profile picture of the author mosthost
    Their 'business model' relies on them getting data through unauthorized means. That's a bit 'bootleg' for the amount of money they charge.
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  • Profile picture of the author outwest
    Why didnt you just dispute the charge on your credit card or paypal?
    obviously it must have been doing that from day 1?

    as far as me being rude? you are the one saying I must not be using the product that must be why I am saying what I am saying, so I said thats crap, and it is. You dont know how I use the product, so to accuse me basically of lying, which is what you are doing, dont expect a gentle kind sugary response
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    • Profile picture of the author rslaing
      Originally Posted by outwest View Post

      Why didnt you just dispute the charge on your credit card or paypal?
      obviously it must have been doing that from day 1?
      Because it took me 3 weeks to learn how to use it. And no wonder I can't get it to work - they were going through one of their famous "glitches". The product has only worked sporadically over the 8 months I have owned it, and the reason I didn't give up is that for 6 months, since they started having their MAJOR problems, they have always promised they would "get it right"........which they haven't, so far. Now they want to charge for one of the main purposes it was bought for.

      Originally Posted by outwest View Post

      as far as me being rude? you are the one saying I must not be using the product that must be why I am saying what I am saying, so I said thats crap, and it is. You dont know how I use the product, so to accuse me basically of lying, which is what you are doing, dont expect a gentle kind sugary response
      I won't even bother to respond to that, except for I didn't say anything like that, and you should be very careful when either misquoting or making things up. No sugary response is even wanted, I assure you.
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  • Profile picture of the author outwest
    SEO analysis? has about 20 factors that show up

    PR? yes thats necessary hope they fix that soon, it was broken for at least a week after yahoo site explorer closed, then they fixed it , it was working perfectly, I used it for about 10 days in a row,

    then now they are completey revamping everything

    so PR doesnt work and indexed pages doesnt work.
    indexed pages isnt important anyway

    backlinks works, both to the page and to the domain

    PR ? I want to analyse PR of backlinks. I dont care about PR of the domain
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    • Profile picture of the author rslaing
      Originally Posted by outwest View Post

      SEO analysis? has about 20 factors that show up

      PR? yes thats necessary hope they fix that soon, it was broken for at least a week after yahoo site explorer closed, then they fixed it , it was working perfectly, I used it for about 10 days in a row,

      then now they are completey revamping everything

      so PR doesnt work and indexed pages doesnt work.
      indexed pages isnt important anyway

      backlinks works, both to the page and to the domain

      PR ? I want to analyse PR of backlinks. I dont care about PR of the domain
      You forgot to mention that they also now recommend a maximum of 10 keywords at a time, and use at your own risk of being banned because the queries are now coming directly from your own computer. And they are using Bing for the results.

      WARNING: RANK TRACKER
      "Unfortunately, at this time we're unable to check large numbers of Google keywords. We're working on the issue, but it may be some time before have a solution in place.
      We're still able to fetch large numbers of keywords for Bing and Yahoo.
      For the time being, to update your Google Rankings, please select the checkbox for any keywords that you want checked, and then click the "Update Selected Only" button.
      Warning: These search requests will come from your own computer and not from our cloud infrastructure. We recommend not checking more than 10 keywords at a time in quick succession. Checking too many keywords in this manner may reduce your ability to use Google for yourself and anyone sharing your Internet connection".

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      • Profile picture of the author outwest
        Originally Posted by rslaing View Post

        You forgot to mention that they also now recommend a maximum of 10 keywords at a time, and use at your own risk of being banned because the queries are now coming directly from your own computer. And they are using Bing for the results.

        WARNING: RANK TRACKER
        "Unfortunately, at this time we're unable to check large numbers of Google keywords. We're working on the issue, but it may be some time before have a solution in place.
        We're still able to fetch large numbers of keywords for Bing and Yahoo.
        For the time being, to update your Google Rankings, please select the checkbox for any keywords that you want checked, and then click the "Update Selected Only" button.
        Warning: These search requests will come from your own computer and not from our cloud infrastructure. We recommend not checking more than 10 keywords at a time in quick succession. Checking too many keywords in this manner may reduce your ability to use Google for yourself and anyone sharing your Internet connection".

        I dont use them to track kws,
        who watches their kws that much? would drive me nuts
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  • Profile picture of the author outwest
    Quote by you Rslaing
    "You mustn't have been using it much over last 3 months then"

    Implying that I am making statements that it works great but I never use it, so
    I am lying

    thats how I took it

    far as MS keep promising etc for 8 months? You telling me its never worked for 8 months?
    you have not gotten 100 bucks of value out of it? ever? since you bought it?

    If you find a product that does a better job then buy it or subscribe to it?
    stop crying about it

    100 bucks is nothing
    Hell I lost 30,000 dollars on a business me and my wife started 3 yrs ago due to a big court case we got dragged into
    I just dont sit around crying bout it
    life goes on, crying wont do much
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    • Profile picture of the author rslaing
      Originally Posted by outwest View Post

      Quote by you Rslaing
      "You mustn't have been using it much over last 3 months then"

      Implying that I am making statements that it works great but I never use it, so
      I am lying

      thats how I took it

      far as MS keep promising etc for 8 months? You telling me its never worked for 8 months?
      you have not gotten 100 bucks of value out of it? ever? since you bought it?

      If you find a product that does a better job then buy it or subscribe to it?
      stop crying about it

      100 bucks is nothing
      Hell I lost 30,000 dollars on a business me and my wife started 3 yrs ago due to a big court case we got dragged into
      I just dont sit around crying bout it
      life goes on, crying wont do much
      Oh dear......................
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      • Profile picture of the author outwest
        Originally Posted by rslaing View Post

        Oh dear......................

        the truth hurts

        Man up, sh*t happens
        if you dont like the product? dont use it

        go buy something else if you can find it. The way you act , you act as if someone is forcing you to keep using MS and deal with their customer service and unfulfilled promises. Nobody is holding a gun to your head.

        stop crying about it, sheesh
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        • Profile picture of the author rslaing
          Originally Posted by outwest View Post

          the truth hurts

          Man up, sh*t happens
          if you dont like the product? dont use it

          go buy something else if you can find it. The way you act , you act as if someone is forcing you to keep using MS and deal with their customer service and unfulfilled promises. Nobody is holding a gun to your head.

          stop crying about it, sheesh
          Oh dear...................that says a lot. I should have cut out a while ago. Fortunately, not everyone thinks like you. There are a lot of people who resent wasting time and money (and possible being ripped off). The OP made the point a lot of people agree with, and I'm sure did not expect a tiny minority MS "supporters society" to start getting personal about it. The FACT is that a lot of people use the attributes that you don't, and A LOT of people are not happy about the software, and haven't been for a long time. Get it now?
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        • Profile picture of the author bmcgoff
          Originally Posted by outwest View Post

          the truth hurts

          Man up, sh*t happens
          if you dont like the product? dont use it

          go buy something else if you can find it. The way you act , you act as if someone is forcing you to keep using MS and deal with their customer service and unfulfilled promises. Nobody is holding a gun to your head.

          stop crying about it, sheesh
          Dude, chill out...you are ALL OVER these MS threads. Like all of them. Man...
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  • Profile picture of the author outwest
    Dude as I said stop crying about it
    ok we believe you

    its not working as they promised you
    so now what?
    people get ripped off every day. and no, nobody appreciates it including me

    the difference between me and You is I would have said bye bye a long time ago if I thought a company was taking me for a ride. and I would have never looked back.
    Whining about the company on a public forum has gotten you a refund? NOPE

    so whats the point?
    a lot of us are HAPPY with Market samurai
    So I guess you guys who are not happy, are on a mission to prove that those of us who are happy are either

    1. liars
    2. we never use the product that much
    3. we are affiliates trying to send traffic to get commissions

    all you succeed in doing is making yourself look like fools
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    • Profile picture of the author rslaing
      Originally Posted by outwest View Post

      Dude as I said stop crying about it
      ok we believe you

      its not working as they promised you
      so now what?
      people get ripped off every day. and no, nobody appreciates it including me

      the difference between me and You is I would have said bye bye a long time ago if I thought a company was taking me for a ride. and I would have never looked back.
      Whining about the company on a public forum has gotten you a refund? NOPE

      so whats the point?
      a lot of us are HAPPY with Market samurai
      So I guess you guys who are not happy, are on a mission to prove that those of us who are happy are either

      1. liars
      2. we never use the product that much
      3. we are affiliates trying to send traffic to get commissions

      all you succeed in doing is making yourself look like fools
      What is the point of casting an opinion in here? I answered the OP and others comments. I never said I wanted a refund, nor did anyone else, I just wanted the product to do what they claimed when they advertised it. It is MS who are SUGGESTING refunds (and hats off to them for that) because IT DOESN'T DO WHAT IT SAYS ON THE TIN. Their email has obviously come as a disappointment for many (as they openly admit) because after all this time, and all of the problems people have had over the last 6 months, they aren't going to fully fix it and are going to charge for something that was supposed to come with the deal. In addition to that, some old problems are still ongoing with the same old promise that it is going to be fixed in a "few days"
      As for your points 1, 2 and 3, you're making it up, and misinterpreting the real nature of the original comments. Do you have to be so aggressive all the time? Just make your point without trying to belittle other people's opinions, it carries a lot more weight and allows people to freely contribute rather than be bullied just because they might disagree with you.
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    • Profile picture of the author Dexter AJ
      MS is a fake thing. At least its like a the bubble burst. So guys get over it. When you keep saying MS, you are promoting a fake product and distracting the newbees...
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      • Profile picture of the author rslaing
        Originally Posted by Dexter AJ View Post

        MS is a fake thing. At least its like a the bubble burst. So guys get over it. When you keep saying MS, you are promoting a fake product and distracting the newbees...
        You're right, and that sentence just about nails it. Thanks for the dose of reality.
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        • Profile picture of the author tryinhere
          Originally Posted by rslaing View Post

          You're right, and that sentence just about nails it. Thanks for the dose of reality.
          Given you have had to rely on other methods exactly what do you use for rank track data these days ? / multiple keys ?
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  • Profile picture of the author david carr
    The only thing that is really "broken" is the rank tracker module and if you have a few bucks to spare you can pick up something like Magic rank tracker for pennies.

    There is no need to start attacking what people are saying and more or less calling them a liar!

    Its broken! Stuff happens, get over it and find an alternative tool or do it by hand

    Regards
    Dave
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  • Profile picture of the author lioncool
    chill guys they are working fix problems
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    • Profile picture of the author dixonge
      If you read their blog post carefully, they are basically trying to soften up their user base for the coming hard landing: $99/month subscription for their most popular services.

      Outwest seems to think the changes are minor glitches, but NobleSamurai's own blog post basically TELLS us how badly broken it is:

      As large portions of Market Samurai currently use Google's service, this has temporarily broken a range of functionality in Market Samurai (and related products, including modules from Domain Samurai and Article Samurai - although the core syndication functionality in Article Samurai is unaffected).
      then they mention having to buy the data, and that other people who use this same data, like Raven tools, charge $99/month. Then they talk about what they're going to have to charge going forward:

      So, we're left with the difficult decision of having to pass this costs on to our users in some fashion (most likely a monthly paid service).

      Please know, if you're an existing Market Samurai buyer we'll try to keep this cost as low as possible. Potentially we will even try to offer a free level of service for a small number of keywords.

      Unfortunately, this change will take a while to implement, at least several weeks.
      And then they do something only a truly desperate company would do - they refer all of their users to a competitor (Raven) and suggest that everyone sign up for a free trial! LOL

      Now me, I'm not upset at the NobleSamurai guys. I love their tool because it made everything, from Keyword Research (I'm looking at you, Outwest) to Rank Tracking so much faster and easier. A great all-in-one tool. It looks like those days are over. If I'm going to have to start paying monthly fees just to track SERP rank, I'm going to look at all the other tools again. I rarely pay monthly fees for anything, so it will be interesting to see how all this shakes out.

      Also, read the comments on their blog post - some people have multiple campaigns with thousands of keywords, and they are being told that this functionality will be duplicated in a future release several months out.

      So yeah, things change. Adjust, move on. OR - if you aren't a MS power-user, just stay with 'em. To each, his own...
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      • Profile picture of the author mosthost
        Originally Posted by dixonge View Post

        If you read their blog post carefully, they are basically trying to soften up their user base for the coming hard landing: $99/month subscription for their most popular services.

        Outwest seems to think the changes are minor glitches, but NobleSamurai's own blog post basically TELLS us how badly broken it is:



        then they mention having to buy the data, and that other people who use this same data, like Raven tools, charge $99/month. Then they talk about what they're going to have to charge going forward:



        And then they do something only a truly desperate company would do - they refer all of their users to a competitor (Raven) and suggest that everyone sign up for a free trial! LOL

        Now me, I'm not upset at the NobleSamurai guys. I love their tool because it made everything, from Keyword Research (I'm looking at you, Outwest) to Rank Tracking so much faster and easier. A great all-in-one tool. It looks like those days are over. If I'm going to have to start paying monthly fees just to track SERP rank, I'm going to look at all the other tools again. I rarely pay monthly fees for anything, so it will be interesting to see how all this shakes out.

        Also, read the comments on their blog post - some people have multiple campaigns with thousands of keywords, and they are being told that this functionality will be duplicated in a future release several months out.

        So yeah, things change. Adjust, move on. OR - if you aren't a MS power-user, just stay with 'em. To each, his own...
        After reading the blog post, this is the only conclusion that can be reached.

        For many companies, a blog post like this could cause 'a run on the bank' as refund requests accumulate too quickly.

        It is interesting to read the blog post and then see people (shills?) come in and thank the company for the hard work they're doing.

        For the record, I have never bought the program and don't have anything against the company either. But read it with a realistic view point and ask yourself how many people will be happy the bought a program that no longer works.
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  • Profile picture of the author mgordon
    So does anyone have a good alternative for their rank tracker module, one that still works?
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    • Originally Posted by mgordon View Post

      So does anyone have a good alternative for their rank tracker module, one that still works?
      You could try Traffic Travis. However you would need to purchase proxies to avoid being blocked by Google if you do a lot of searches using TTV4.

      All the best!
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  • Profile picture of the author adastuffed
    just wonder if they can fix it and get it work as well as before google update
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  • Profile picture of the author Tessa Holmes
    Originally Posted by Luke Rayner View Post

    Hi guys, I'm normally more of an observer here but this is something I have to speak up about.

    Market Samurai has been really bad lately, I've checked it against other sources of the same info and it seems to be off.

    Can anyone recommend a real credible alternative at the moment? Anyone tried Long Tail Pro?

    Thanks : )
    Do not blame Market Samurai. It was another Google update recently and they are trying to take care of the mess it brought. I am not sure if you can get better results now with other tools. It is Google update and most of those tools are based on Google data.
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    Can I Haz A CheezBurgr?
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    • Profile picture of the author dixonge
      Originally Posted by Tessa Holmes View Post

      Do not blame Market Samurai. It was another Google update recently and they are trying to take care of the mess it brought.
      Not according to Link-Assistant ... link-assistant dot com/blog/seo-powersuite-is-not-affected-by-the-rumored-google-algo-change (titled "Official confirmation from our CEO: SEO PowerSuite is NOT affected by the rumored Google algo change (which actually didn't happen...")

      (sorry, unable to post links)
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  • Profile picture of the author JKing
    I can't seem to find a link anywhere to get a refund for Market Samurai. And they don't seem to be answering support tickets right now either.

    Are there any Market Samurai users out there that can help me find the yellow brick road?

    I thought the price was VERY reasonable for what Market Samurai "used" to do. But now that most of the results are coming from Bing, that won't help me much when trying to compete in Google.

    Thanks in advance for any help you can offer.

    john king
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    • Profile picture of the author tryinhere
      Originally Posted by JKing View Post

      I can't seem to find a link anywhere to get a refund for Market Samurai. And they don't seem to be answering support tickets right now either.

      Are there any Market Samurai users out there that can help me find the yellow brick road?

      I thought the price was VERY reasonable for what Market Samurai "used" to do. But now that most of the results are coming from Bing, that won't help me much when trying to compete in Google.

      Thanks in advance for any help you can offer.

      john king
      John they will get back to you, they always do, I had an email telling me they were backlogged today, not sure about MS yet but probably do not throw the baby out with the bath water seems to be the term I'd use for now.

      At the moment it is still usable, I agree about the bing crap I do not like it as well and just maybe they may change this back, from what i can see they use it for more general stats but I may be wrong, just a bit confused about what darn change they are making today.
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      • Profile picture of the author JKing
        I got that same email today too about how backed up their support system is. But it's been 4 days since I have heard from anyone.

        Just submitted another "refund request" support ticket. Maybe that will get some attention.

        JK
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  • Profile picture of the author Michael Lewis
    I just got a refund today. It took them about a week. They will get to it.

    Hopefully in the future they will be back on board with Google because I don't see the universe switching to Bing anytime soon.

    Until then I might try Long Tail Pro. What is everyone else using these days?
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  • Profile picture of the author outwest
    whats teh thing with their backlinks PR where are they getting that now? not from google?
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