Received this message early this morning... is Facebook banning Ad accounts now???

46 replies
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So my most recent Facebook ad campaign that I've been attempting to run was one for a local Chiropractor company here in Columbus. I had attempted to use a certain photo of a back, showing backpain, with an arrow pointing to the like button. It was denied at first, so I tried one slightly different in hopes that it would be approved.

Then, I received two different emails from Facebook this morning, stating something terrible... but I'm not sure what I've done to warrant such a judgement and punishment...


Facebook noreply@facebookmail.com
3:51 AM (2 hours ago)

Hi,

Facebook will not tolerate behavior that users may find annoying or abusive, or that violates our Terms of Use or Advertising Guidelines. You have used the account associated with aaron@engagemymarket.com to submit ads that are explicitly prohibited by our ad policies. Please note that you have been warned more than once in the past. As a result, your account has been permanently disabled.

We will not be able to reactivate your account, nor will you be able to recover any content within the account. You will also not be permitted to create a new account to restart your Facebook advertising. This decision is final.

Thank you for your understanding,

The Facebook Ads Team



And this one too...


Facebook Ads Team advertise-noreply@support.facebook.com
3:52 AM (2 hours ago)


Hi Aaron Blevins,

Your Facebook Ads account has been disabled. All of your ads have been suspended and should not be run again on Facebook under any circumstances.

We typically disable an account if too many of its ads violate our Terms of Use or Advertising Guidelines.

Unfortunately, your Facebook Ads account will not be reactivated and you will be unable to continue advertising on Facebook.

Thanks for your understanding.
Sincerely,

The Facebook Ads Team



HAS THIS HAPPENED TO ANYONE ELSE??? I'm not sure what to think... I'm honestly in shock... I haven't been running any questionable ads of any sort. And if I've been PERMANENTLY banned from using Facebook ads, under any account name, then what the heck am I, and other marketers like myself supposed to do in the same shoes? I've never used Google Adwords, but is this the type of thing that they started doing too back in the day of banning users?
#accounts #ads #advertising #banning #early #facebook #message #morning #received
  • Profile picture of the author ShaneBoyd
    Facebook is funny about their advertising. I was turned down about a dozen times before I finally found one that works. I do believe their emails were a little extreme. Sounds like something Google would do..or HAS done.

    Best of luck.
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  • Profile picture of the author J Bold
    I think perhaps they do not like ads which ask users to click the "like" button?

    That's all I can think of from what you said, and I say it because with the new timeline fan pages they say the cover image cannot ask users to click like, etc.

    I guess they've decided Facebook users find this "annoying" and so they want to act like it's some great unethical sin, or something.
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  • Profile picture of the author Mahara Adhe
    It seems that there were recently some changes to the rules. I noticed a WSO or two out about it yesterday. I don't really use ads there, so I'm not sure what the changes are...but...I'm sure that there is information about it floating around here...
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  • Profile picture of the author WillR
    Have you actually logged into your account and found it banned?

    From "noreply@facebookmail.com"

    What would make you think that is a valid Facebook email address?

    Type it into Google and look at all the scam reports you will find.

    It sounds a little suspicious to me.
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  • Profile picture of the author sloanjim
    Crumbs..sadly i see this all the time. G, ebay/P.P./Facebook.

    and this is what I am trying to say about building a bizz on someone elseses platform...it's stressful, hard and you will get banned like this..no what? You start from afresh again? To be repeated? Really?

    It's only on the Net we get treated like this....they encourage small business owenrs to use their platforms and then ban without question when THEY change thir policies. They need to start treat peopl with a little respect. But that won't happen. Just in in 10M+

    I love this.......

    Thank you for your understanding,
    Yeah right!
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  • Profile picture of the author wizzard74
    They look like scam emails to me. Best to contact facebook directly.
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  • Profile picture of the author dsouravs
    noreply@facebookmail.com
    fishy fishy..
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  • Profile picture of the author J Bold
    Didn't notice that email!

    Just log in to Facebook and see if you still have the power to run ads.

    If you do...this email is a scam!
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  • Profile picture of the author TonyLaw
    DANGER WILL ROBINSON!!

    This is spam. Don't send them your FB login credentials.

    I can't post links yet so do a Google search for "facebookmail.com spam".
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  • Profile picture of the author erob
    Hi I have had this happen before Facebook is funny about what is put in the advertising right down to the photos you use. The wording of the emails you got are similar to the emails that I got. They operate on strict guidelines ,but a lot of stuff that I see get rejected is basic and and there is nothing that I can see wrong as far as wording or pictures. They never give you a straight answer if you ask whats wrong with the ad they just tell you to check the guidelines. They allow you to screw up so many times then they ban your account.
    I think their advertising deparment sucks when it comes to approving ads it's like they don't know whats what themselves.
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  • Profile picture of the author Marko87
    Definitely investigate that email address. All my communication from facebook ads comes from the extension support.facebook.com

    Also don't use arrows pointing to the like button. facebook are very very inconsistent and strict with guidelines and I believe they have banned the use of arrows.

    On a wider issue of them banning accounts. With the upcoming IPO expect a lot of accounts to go down. I believe facebook is putting it's eggs in the big business basket and smaller advertisers are the one who will suffer. From what I've read relating to facebook ads, even giant dating networks such as match.com go through lots of accounts.

    A big issue is that unlike google there are no really specific rules. If you take a look over the adwords rules, yes they are numerous, yes they are annoying, but, they are fairly straight forward to follow and implement. Now take a look over facebook's rules and all of the points are really vague and open to interpretation. It's in these grey areas that many people get caught and it's pot luck as to weather or not the reviewer taking a look at your ads is in a good mood or not.

    It isn't uncommon to get tons of ads approved and then a few days later those same ads get retro disapproved and shut down.
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  • Profile picture of the author aaronblevins
    When I try to go and manage my ads, I get this message.

    Ad Manager Error
    Our systems have detected unusual payment activity on your account. As a security precaution, the payments functionality on your account has been disabled and all of your ads have been stopped. For more information, please contact us.

    This morning when I received this for the first time, it actually had me walk through a series of questions about my recent ad and payment activity. After I filled in all the info they needed, it said someone would be in contact with me soon.

    I did receive this confirmation message from them too, after completing the above process, and it was from this address - charges-investigation+bwu87p5.aea3x2...facebook. com


    Hi,

    Facebook has received your inquiry. Stand by as we should be back with you soon. In the meantime, we encourage you to review the Help Center (Facebook Help Center | Facebook). You'll find lots of information about Facebook as well as many answers to your questions.

    Thanks for contacting Facebook and enjoy the site!


    Not sure if my account might have been compromised or if I actually did go one step too far. My image did have an arrow pointing to the like button in the ad, so maybe that's what they were upset about. Though, I've ran multiple ads like that before, with arrows, and all has been well... so, I'm still in the dark a bit.
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    • Profile picture of the author erob
      Originally Posted by aaronblevins View Post

      When I try to go and manage my ads, I get this message.

      Ad Manager Error
      Our systems have detected unusual payment activity on your account. As a security precaution, the payments functionality on your account has been disabled and all of your ads have been stopped. For more information, please contact us.

      This morning when I received this for the first time, it actually had me walk through a series of questions about my recent ad and payment activity. After I filled in all the info they needed, it said someone would be in contact with me soon.

      I did receive this confirmation message from them too, after completing the above process, and it was from this address - charges-investigation+bwu87p5.aea3x25xka@support.facebook. com


      Hi,

      Facebook has received your inquiry. Stand by as we should be back with you soon. In the meantime, we encourage you to review the Help Center (Facebook Help Center | Facebook). You'll find lots of information about Facebook as well as many answers to your questions.

      Thanks for contacting Facebook and enjoy the site!


      Not sure if my account might have been compromised or if I actually did go one step too far. My image did have an arrow pointing to the like button in the ad, so maybe that's what they were upset about. Though, I've ran multiple ads like that before, with arrows, and all has been well... so, I'm still in the dark a bit.
      I got all of these same messages it is FaceBook and I went back and forth with them about reopening my account they will not do it trust me I tried.
      Your only option is to start a new advertising account.
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  • Profile picture of the author wizzard74
    So it looks like all they did was detect unusual payment activity, so basically what they've done is protected you, looks like it could be resolved quite quickly
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  • Profile picture of the author Cataclysm1987
    Facebookmail.com currently redirects to facebook.com. It might be legit.
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  • Profile picture of the author wizzard74
    funnily enough just received an email from the facebook ads team offering me a free ad worth £25.
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  • Profile picture of the author Perestroika
    I would also let FB know that someone is contacting you and knows your personal information (name, email, etc.)
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    • Profile picture of the author wizzard74
      Originally Posted by Perestroika View Post

      I would also let FB know that someone is contacting you and knows your personal information (name, email, etc.)
      He's already done that

      Confirmed the email is from facebook.
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      You don't want to click here --> Richard Arblaster

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  • Profile picture of the author aaronblevins
    I'd love to hear what anyone else's experience with this has been... I'm a bit worried if they won't let me advertise anymore.
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  • Profile picture of the author weheartcontent
    While that facebookmail address does seem a little bit suspicious, I'm not entirely surprised that FB bans ad accounts. I had mine banned a few months ago for repeated violating their TOS. Lol.
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    • Profile picture of the author Richard Van
      Originally Posted by weheartcontent View Post

      While that facebookmail address does seem a little bit suspicious, I'm not entirely surprised that FB bans ad accounts. I had mine banned a few months ago for repeated violating their TOS. Lol.
      Why did getting banned for repeatedly ignoring their TOS, provide a laugh out loud moment?
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      • Profile picture of the author onSubie
        Originally Posted by Richard Van View Post

        Why did getting banned for repeatedly ignoring their TOS, provide a laugh out loud moment?
        Probably because their ToS is a joke. LOL



        I purchased a WSO a year or so ago that advocated using red arrows pointing at the "Like" button. Pointing an ad to a fanpage and including a "Like" button in your ad gets you really cheap clicks if people click "Like" instead of the ad itself. A few WSO's exploited this technique to get really cheap ad-clicks. The arrows help direct the clicks to the cheaper "Like" button instead of a more expensive click on the ad itself.

        More recently I read a WSO that said Facebook is declining ads that use red arrows. The author said he was still doing it because facebook had a higher tolerance for older ad accounts, but new ones would not get away with red arrows any more.

        I have also read WSO's that advocate changing the ad and the destination of the click after the ad is approved. It seems this scam is not as easy anymore as people have had previously approved ads retroactively deleted.

        Mahlon
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  • Profile picture of the author Padou
    I have been warned about advertising on facebook they are saying its spam if you want to advertise buy ads
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  • Profile picture of the author KristianI
    facebookmail.com is a legit address too, they are sending out weekly page updates from that domain.
    so no spam here.

    I had been banned from adwords last year, but got my account back. Not sure why, but they allowed me back.
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  • Profile picture of the author aaronblevins
    Received this message earlier from Facebook regarding the banning...

    Hi Aaron,

    Your account has been disabled because you violated our Advertising Guidelines repeatedly, despite being warned multiple times about this issue. Facebook will not tolerate behavior that users may find annoying or abusive, or that violates our Terms of Use or Advertising Guidelines.

    Ads may not directly call out specific likes or interests in the ad copy that are unrelated to the advertised product or service. In addition, the following must be true:

    (1) The positioning is appropriate for your targeted audience.
    (2) The ad creative is relevant to the product or service advertised.
    (3) The ad does not assert or imply a user's prohibited characteristics.

    Any advertised offer or opportunity must fully disclose the offer terms and conditions (e.g. commitment length, cost, etc.) and include a privacy policy disclosing how user information is collected and used.

    The landing page must disclose how the user will be contacted (e.g. email, phone), what the user will be contacted about, and who the user will be contacted by. For example, if you are running an education lead generation ad, you must indicate whether the user is going to be contacted by a third party.

    Failure to adhere to these warnings has resulted in the permanent loss of your account. We will not be able to reactivate your account, nor will you be able to recover any content within the account. You will also not be permitted to create a new account to restart your Facebook advertising. This decision is final.

    Thanks for your understanding,

    Blake
    Risk Management
    Facebook


    I really need my ad account back. What does everyone feel the best course of action is from here?
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    • Profile picture of the author tpw
      Originally Posted by aaronblevins View Post

      I really need my ad account back. What does everyone feel the best course of action is from here?

      Chances are that your email address and credit card number have been tagged for permanent deletion.

      A new email address and a different credit card number should allow you to get started again.
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  • Profile picture of the author Padou
    they send me regular fb advertising vouchers anyone else got this?
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  • Profile picture of the author wizzard74
    Aaron were you warned several times before receiving this email from them?
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    • Profile picture of the author aaronblevins
      Actually, in an official way, no. My ads, from time to time come back, after I create them, stating that they are unapproved for a certain reason, but I've never received any sort of formal instruction and/or warning stating that I need to be careful... which surprises me that they so quickly revoke everything without any sort of initial warning like that.
      Originally Posted by wizzard74 View Post

      Aaron were you warned several times before receiving this email from them?
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  • Profile picture of the author CDarklock
    From your description of the ad, the image may not have been the issue. Which keywords and demographic did you target with the ad? Does it have anything to do with chiropractic services, or with people who might need those services?
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  • Profile picture of the author novadmedias
    Hi guys, a little check at the whois and dns records should give you the answer on the legitimity of facebookmail.com go see the dns records or whois...you can see that it belongs to facebook.com
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  • Profile picture of the author kouwedwsd
    my account on facebook are temperate forbid cause i logined it in france?why ,i just show my good shoes to my friends>
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  • Profile picture of the author EllesBelles
    I've heard a lot of cases of this this week, especially in Linked In groups. It seems FB are being much stricter since the Timeline changes.

    Anyway, that isn't the message you usually get for using a bad image. Like CDarkLock said, it seems to be more to do with how you targeted your advert, and that FB feel this was incorrect.

    You could try to appeal it with them, but only a very small amount of appeals are successful, and you'd have to have a pretty strong argument. You might be able to set up a new account but if they link the two, your new one will be closed immediately.
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  • Profile picture of the author Mohammad Afaq
    I just ran a whois on the domain and it seems legit.

    The domain name is registered by:

    Registrant:
    Domain Administrator
    Facebook, Inc.
    1601 Willow Road
    Menlo Park CA 94025
    US
    +1.6505434800 Fax: +1.6505434800
    and the name servers are pointing to facebook.com

    Domain servers in listed order:

    ns5.facebook.com
    ns4.facebook.com
    ns3.facebook.com
    So yeah looks legit.

    EDIT: To OP, Still log into your account to find out for sure and here's a link to the whois search: http://whois.domaintools.com/facebookmail.com
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  • Profile picture of the author wymetto
    I think they are trying to put a scare into everybody with the new timelines kicking off - t hey already know we are thinking hard on how to make it work in our favor!
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  • Profile picture of the author yerrato
    I just had the same thing happen to me a couple days ago... I have yet to get a response from Facebook.
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  • Profile picture of the author tuscan
    Originally Posted by aaronblevins View Post

    So my most recent Facebook ad campaign that I've been attempting to run was one for a local Chiropractor company here in Columbus. I had attempted to use a certain photo of a back, showing backpain, with an arrow pointing to the like button. It was denied at first, so I tried one slightly different in hopes that it would be approved.

    Then, I received two different emails from Facebook this morning, stating something terrible... but I'm not sure what I've done to warrant such a judgement and punishment...


    Facebook noreply@facebookmail.com
    3:51 AM (2 hours ago)

    Hi,

    Facebook will not tolerate behavior that users may find annoying or abusive, or that violates our Terms of Use or Advertising Guidelines. You have used the account associated with aaron@engagemymarket.com to submit ads that are explicitly prohibited by our ad policies. Please note that you have been warned more than once in the past. As a result, your account has been permanently disabled.

    We will not be able to reactivate your account, nor will you be able to recover any content within the account. You will also not be permitted to create a new account to restart your Facebook advertising. This decision is final.

    Thank you for your understanding,

    The Facebook Ads Team



    And this one too...


    Facebook Ads Team advertise-noreply@support.facebook.com
    3:52 AM (2 hours ago)


    Hi Aaron Blevins,

    Your Facebook Ads account has been disabled. All of your ads have been suspended and should not be run again on Facebook under any circumstances.

    We typically disable an account if too many of its ads violate our Terms of Use or Advertising Guidelines.

    Unfortunately, your Facebook Ads account will not be reactivated and you will be unable to continue advertising on Facebook.

    Thanks for your understanding.
    Sincerely,

    The Facebook Ads Team



    HAS THIS HAPPENED TO ANYONE ELSE??? I'm not sure what to think... I'm honestly in shock... I haven't been running any questionable ads of any sort. And if I've been PERMANENTLY banned from using Facebook ads, under any account name, then what the heck am I, and other marketers like myself supposed to do in the same shoes? I've never used Google Adwords, but is this the type of thing that they started doing too back in the day of banning users?
    Looks like a violation of FB's new rules for cover photos, although I thought these rules don't go into effect until March 30. Uhm.
    See new FB Rules for Cover Photos below. They no longer allow:
    • Price or purchase information, such as "40% off" or "Download it on socialmusic.com";
    • Contact information such as a website address, email, mailing address, or information that should go in your Page's "About" section;
    • References to Facebook features or actions, such as "Like" or "Share" or an arrow pointing from the cover photo to any of these features; or
    • Calls to action, such as "Get it now" or "Tell your friends.”
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    • Profile picture of the author WebPen
      Originally Posted by tuscan View Post

      Looks like a violation of FB's new rules for cover photos, although I thought these rules don't go into effect until March 30. Uhm.
      See new FB Rules for Cover Photos below. They no longer allow:

      Calls to action, such as "Get it now" or "Tell your friends."
      Wait a second...

      You aren't allowed to have a call to action on advertisements?

      How can Facebook possibly think that's a good thing?

      No call to action = less clicks = less $$$ for them.

      And I don't see how having a call to action will make FB users ticked off.
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      • Profile picture of the author KristianI
        Originally Posted by Justin Stowe View Post

        Wait a second...

        You aren't allowed to have a call to action on advertisements?

        How can Facebook possibly think that's a good thing?

        No call to action = less clicks = less $$$ for them.

        And I don't see how having a call to action will make FB users ticked off.
        They do allow in ads, but not in your page cover photo.
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        • Profile picture of the author trini
          I'm listening to the ongoing debate about the pros and cons of the Timeline Fan pages and folks are missing the point.

          It's not just that Timeline is new.
          This is a new era for Facebook totally.

          Facebook is in IPO mode where their ROI tunes are being played to the deep pockets of Billion dollar brands who see facebook as a direct distribution channel.

          Their tolerance levels for Terms violations are at alltime low levels- especially when it relates to their Billion dollar cash cow-
          their advertising platform.

          Frankly, they do need to be clearer on what they allow- but their interest in playing nice with small advertisers- has largely dried up.

          The FIX I recommend is to have your wife or close family member set up a new account with a new Credit card and a totally different email address- even better if it is a business credit card- instead of a personal one.


          Hope this helps and puts other well-intentioned Warriors on alert.

          Stay Sunny,

          Michelle
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          • Profile picture of the author buckeyes09
            Originally Posted by trini View Post

            I'm listening to the ongoing debate about the pros and cons of the Timeline Fan pages and folks are missing the point.

            It's not just that Timeline is new.
            This is a new era for Facebook totally.

            Facebook is in IPO mode where their ROI tunes are being played to the deep pockets of Billion dollar brands who see facebook as a direct distribution channel.

            Their tolerance levels for Terms violations are at alltime low levels- especially when it relates to their Billion dollar cash cow-
            their advertising platform.

            Frankly, they do need to be clearer on what they allow- but their interest in playing nice with small advertisers- has largely dried up.

            The FIX I recommend is to have your wife or close family member set up a new account with a new Credit card and a totally different email address- even better if it is a business credit card- instead of a personal one.


            Hope this helps and puts other well-intentioned Warriors on alert.

            Stay Sunny,

            Michelle
            That makes sense even though that is ironically shady business practice.

            I love how their salutation does with understanding, like they really care if they do.
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  • Profile picture of the author digichik
    Why do you people continue to panic with regards to Facebook??? They are not the only game in town and you can make money, and your clients can make money without them.

    They have forgotten, it's the little guys and the small businesses that have made them what they are today. It seems to me they are making the same mistakes MySpace made. MySpace was a great place for entrepreneurs to get started, then MySpace forgot who made them big and turned on those who 'made' them. Now it's a ghost of it's former greatness.

    Facebook is only as big, as those who use it, allow it to be.

    Remember, turning and biting the hand that feeds them is part of their corporate culture. Mark Zuckerberg has turned on all of his business partners after the thought he no longer needed them. Why do you Warriors expect any different treatment? :confused:

    When you all decide to not use Facebook, they will have no more power. It is really that simple.

    You give them the power, then you complain about them having it.

    They don't have any power you don't give them.
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  • Profile picture of the author blondegirl
    aaronblevins, are you sure it's not your ad?
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  • Profile picture of the author Randall Magwood
    Sounds like an Amazon.com or Google Adwords account closure email. I guess when you're God on the internet, you can do pretty much anything you want to do.
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  • Profile picture of the author JerrickYeoh
    Its not good to get banned by Facebook while everyone know that how is their respond and service.
    If you get banned is hard to fix it anymore while facebook always do not reply or use auto respond email that not really help.
    Try to study term and regulation before place their ads.

    Hope they would not that strict is google adwords content.
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  • Profile picture of the author jasono
    This just happened to me.aaronblevins, have you had any success with getting the ads turned back on? Did you find another way to run ads?
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