Domain = grocery.com
Term = grocery
Bing/Yahoo rank #1
Google rank is somewhere between pages 4-8
The website contains plenty to really good information about the grocery industry, it has hundreds of completely natural back links, it was even naturally cited by Wikipedia. To no avail.
I never really trusted SEO companies and so I advised them patience; just keep publishing your already relevant information and the reward will come. But I am sorry to report that the reward is not coming and rightly so, they are losing their patience.