I Keep Turning Down Clients

by AtikM
14 replies
  • SEO
  • |
I've been having a reoccurring problem for the past month or so. I started doing local SEO services fairly recently and my clients have referred some business owners to me that have contacted me and asked me to also do their SEO.

The thing is though that when I go to do keyword research I find that nobody really searches for what they're offering. For example, one guy has a Fish & Chips shop located in a small city just outside of the big city here. I find that only like 20-30 people search for something like that per month.

I feel guilty offering my services when I see it won't really be cost-effective for the customer. So what can I do? I want to help them get business (a lot are struggling), and of course I'd like to build up my clientele as well.

What do you local SEO guys do in cases like these? PPC? Other campaigns? Target the big city?
#clients #local #local seo #seo #turning
  • Profile picture of the author seonutshell
    For somethig like the F and C shop you mentioned, i would get them up to the top of Google for the keywords they want (even if it is just a few searches a month) because if they get more business, no matter how small, its good for them. Also, when have you ever used a takeaway once?

    The thing for Local SEO, is its more about building an awareness. For these small businesses that you are turning down, you should create a package that offers something link this.

    Local SEO For Keywords
    Social Media
    Reputation Management
    1 day training course for ther assistants/secratarys etc.

    Obviously, the above can be changed, and i just came up with it in the mere minutes after reading your post, but just because you are an SEO, it doesn't mean you cant start offering a variety of services to make sure you customer gets the most bang for there buck.
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  • Profile picture of the author chaotic squid
    I'd just rank them quickly for those keywords and then work on the social media side. Get a well written and optimized google plus page with directions, pictures, hours, reviews, etc...then probably go for Facebook and try to encourage user engagement, get some fans, likes, offer promotions/deals, and other interesting content.

    Otherwise offline promotion in the local community works well for small businesses (flyers, events, partnerships, etc...)

    Good luck
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  • Profile picture of the author MoRaitman
    It's all about networking. If 20-30 are searching per month, imagine if they tell only 2 or 3 other people. Word will spread like wildfire.
    The other thing to consider is you are building your portfolio. As long as you are upfront with your clients and clearly outline what to expect and where there are no guarantees, ultimately it is their decision if your services will benefit their business.
    Also your idea of success may be way different than theirs.
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  • Profile picture of the author affilorama-portal
    I would suggest you do what they asks for and then try to also offer your 'assessment'. The site assessment would bring in your suggestions and what you think would be best to apply or their site.

    It is best to always have an open communication with your client/s. Remember you are the 'seo expert' here so it's best that you go straightforward to them and offer them options.
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  • Profile picture of the author yukon
    Banned
    Why would you do PPC instead of SEO, it's still going to 20-30 traffic per month?
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  • Profile picture of the author DizenSounds
    Just because a kewyod brings in a small amount of traffic it doesn't mean that you can't scale other keywords as well. Then once you begin traction with the smaller keywords you can then start to build for the larger city keywords.

    Also just because the search volume is low doesn't mean that it actually only brings in 20 or 30 clicks a month.

    I'd emphasize a full internet marketing play though, help make sure the site is mobile friendly, work on their yelp campaigns and other local search queries. What about partnerships for them? Companies or services that parallel their clientele.
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  • Profile picture of the author steven8433
    just do it. you're giving them what they want.
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    • Profile picture of the author mrmatt
      Its tough for such a small transaction and I admire you for being ethical but there is a lot you can do for him to justify the fee to yourself and him.

      I have taken on client that show no searches for what my client does. He only gets between 15-30 visitors a month. But he is getting between 5 to 10 calls a month for what he does. It is a high transaction value though.

      Get him ranking for "restaurants his city". Lots more searches and opportunity to be at least considered as an option.
      Claim and optimize all the restaurant listing sites.
      Claim and optimize his map listings in G, Bing and Yahoo
      Help him set up SMS.
      Help him create an email list.
      Create a mobile site.
      Create some videos and get them ranking.
      Help him get reviews.
      Help him create joint ventures with other local businesses i.e. coupon swaps
      Help him get some free local press
      Setup and manage PPC with a landing page opt in for a coupon.

      There is a lot more than SEO that you can do for him
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      • Profile picture of the author Nana O
        Originally Posted by mrmatt View Post

        Get him ranking for "restaurants his city". Lots more searches and opportunity to be at least considered as an option.
        Claim and optimize all the restaurant listing sites.
        Claim and optimize his map listings in G, Bing and Yahoo
        Help him set up SMS.
        Help him create an email list.
        Create a mobile site.
        Create some videos and get them ranking.
        Help him get reviews.
        Help him create joint ventures with other local businesses i.e. coupon swaps
        Help him get some free local press
        Setup and manage PPC with a landing page opt in for a coupon.

        I feel that these are some really great suggestions. There are things that can always be done. With a business like the building a brand for the Fish and Chip shop is what is also important. A lot of the above suggestions are great for branding and visibility.

        I also agree highly with MikeFriedman, don't just "do what they want". Kudos to you for wanting to handle you clients the right way, that's how you reassure your own brand.
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  • Profile picture of the author squadron
    Originally Posted by AtikM View Post

    ... For example, one guy has a Fish & Chips shop located in a small city just outside of the big city here. I find that only like 20-30 people search for something like that per month.
    Don't feel guilty. I spend about $8 per week at my local fish and chip shop and have done for over 12 years. Do the numbers. What is the lifetime value of a new customer for your potential clients?

    Feel better now?
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  • Profile picture of the author MikeFriedman
    You got some really awful answers in here. Do not just 'do what they ask for' as so many people in here suggested.

    There are a few things you can do. First, scour for my keywords. The keywords do not necessarily have to all be as specific as fish and chips. Restaurants, dining, eateries... etc. Throw in some keywords like that.

    Here's the other thing. You are probably looking at something like 'fish and chips in SOMETOWNORCITY'. Drop the town or city. Now obviously that makes the search a lot more broad and you will not get accurate numbers for people in his local market. So run a AdWords campaign for a few weeks and take a look at the impressions. You can target the ads to just his area.

    You should also run an AdWords campaign on a lot of the other keywords. Even ones that Google is telling you that there is no search volume. Sometimes you will be surprised at what you find.

    Also, what about other towns in your area? How far will people drive to eat at a place like this? I have a client with a Italian restaurant that people will drive from an hour away to go eat there. That opens things up a lot more.

    Lastly, go social. Restaurants and bars can bring in far more clients with Facebook than they usually will with SEO work. Get them to do a few small giveaways to start building up their Facebook presence, and it is usually pretty easy to grow from there.
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    • Profile picture of the author yukon
      Banned
      Originally Posted by MikeFriedman View Post

      Get them to do a few small giveaways to start building up their Facebook presence, and it is usually pretty easy to grow from there.
      I said about the same thing earlier & went back & deleted it.

      I worked in restaurants years ago (80's) & the slowest time of day is right after the lunch rush. That's a good time to offer something for free like a free drink with a full priced paid meal. It gives traffic incentive to come into the business during the slow hours. If they could find one of those mommy/coupon type blogs that targets a local area & has a lot of traffic it might build new business. I agree FB is a good option for restaurants since it's easier to target locals that will pass on info. to family/friends.
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      • Profile picture of the author MikeFriedman
        Originally Posted by yukon View Post

        I said about the same thing earlier & went back & deleted it.

        I worked in restaurants years ago (80's) & the slowest time of day is right after the lunch rush. That's a good time to offer something for free like a free drink with a full priced paid meal. It gives traffic incentive to come into the business during the slow hours. If they could find one of those mommy/coupon type blogs that targets a local area & has a lot of traffic it might build new business. I agree FB is a good option for restaurants since it's easier to target locals that will pass on info. to family/friends.
        Oh yeah, advertising specials during their slow times is great.

        I meant a giveaway for attracting Facebook users. Like a drawing for a free iPad for everyone that 'Likes' the page.
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        • Profile picture of the author seonutshell
          Originally Posted by MikeFriedman View Post

          Oh yeah, advertising specials during their slow times is great.

          I meant a giveaway for attracting Facebook users. Like a drawing for a free iPad for everyone that 'Likes' the page.
          Yeh that works great in this industry, especially bars and clubs. I see it all the time and local businesses can get a huge following fro doing this.
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