Keyword is ranking in google global but it's not appearing in New York

Hi Warriors,
We are facing a keyword ranking issue and we are unable to resolve it till date. Can anyone of you suggest us a solution that can work

Issue:
We are operating a Healthcare Industry brand website since 1997. We are a New York based firm. Our website has been ranked in NewYork Google first page search result for many years against our primary keyword "EMR".(curemd.com/emr.htm) Recently a strange thing has happened and our website is not appearing from our major product search term EMR in NewYork Google search results. Currently it's on second page of Google Global search result against the same keyword but it's nowhere in NewYork search result.

We have already contacted to google webmaster and here is the reply:

Dear site owner or webmaster of hxxp://www.curemd.com,
We received a request from a site owner to reconsider hxxp://www.curemd.com for compliance with Google's Webmaster Guidelines.
We reviewed your site and found no manual actions by the webspam team that might affect your site's ranking in Google. There's no need to file a reconsideration request for your site, because any ranking issues you may be experiencing are not related to a manual action taken by the webspam team.
Of course, there may be other issues with your site that affect your site's ranking. Google's computers determine the order of our search results using a series of formulas known as algorithms. We make hundreds of changes to our search algorithms each year, and we employ more than 200 different signals when ranking pages. As our algorithms change and as the web (including your site) changes, some fluctuation in ranking can happen as we make updates to present the best results to our users.
If you've experienced a change in ranking which you suspect may be more than a simple algorithm change, there are other things you may want to investigate as possible causes, such as a major change to your site's content, content management system, or server architecture. For example, a site may not rank well if your server stops serving pages to Googlebot, or if you've changed the URLs for a large portion of your site's pages. This article has a list of other potential reasons your site may not be doing well in search.
If you're still unable to resolve your issue, please see our Webmaster Help Forum for support.
Sincerely,
Google Search Quality Team

We did talk in google webmaster forum as well but still we are clueless.
https://productforums.google.com/for...o/heT0ah63oCwJ