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Search: Posts Made By: Rachel Goodchild
Forum: Main Internet Marketing Discussion Forum 25th September 2008, 01:34 PM
Replies: 34
Views: 1,496
Posted By Rachel Goodchild
Re: Big Guru, Small Staff, Big Customer Service Problem

Woohoo :D Do I get fries with that?

:)

Thanks Mike :)
I've been one of those who didn't deliver becasue of huge growth. I learnt my lesson (my business crashed becasue of it, so it was written...
Forum: Main Internet Marketing Discussion Forum 25th September 2008, 01:26 PM
Replies: 34
Views: 1,496
Posted By Rachel Goodchild
Re: Big Guru, Small Staff, Big Customer Service Problem

In my view Josh it comes down toone huge problem. These companies didn't ask one very important question:
"If this is a runaway success, do we have the systems and structure to cope with it?"

I...
Forum: Main Internet Marketing Discussion Forum 25th September 2008, 02:52 AM
Replies: 34
Views: 1,496
Posted By Rachel Goodchild
Re: Big Guru, Small Staff, Big Customer Service Problem

This happens in any business that grows far bigger than you expect it too. Whether online or offline,you must prepare for growth beyond what you expect- and have the funds set aside to pay for extra...
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