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Search: Posts Made By: damon015
Forum: Offline Marketing 30th December 2015, 04:10 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

Thank you to everyone for their input, really appreciate it!
Forum: Offline Marketing 30th December 2015, 04:09 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

I'm not sure exactly how to segment? Would I be creating a segment, then moving all new sign ups to that segment to receive the reminder email, and taking them out of the segment when they sent back...
Forum: Offline Marketing 28th December 2015, 05:38 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: What referral rewards are in place?

How about a more direct approach, such as a 10% bonus offer or something, when they send their kit back within a month? And maybe a referral offer after they're a customer?
Forum: Offline Marketing 28th December 2015, 05:35 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

It would be a manual process if I were to do that, no? Also, could I just include a "kindly ignore this message if you've already returned or recently placed your items in the mail" line in the...
Forum: Offline Marketing 27th December 2015, 07:57 PM
Replies: 35
Views: 1,366
Posted By damon015
Forum: Offline Marketing 21st December 2015, 10:19 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

Anyone else care to chime in?
Forum: Offline Marketing 17th December 2015, 06:17 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

Wouldn't it piss off the people that may have returned their pack, though? I could include like a "if you have already returned your pack or put it in the mail, ignore this email please" line or...
Forum: Offline Marketing 17th December 2015, 03:16 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

I would like to set up an autoresponder sequence that will remind all people to send back their pack, regardless if they returned it or not. Is this advisable?
Forum: Offline Marketing 15th December 2015, 06:09 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

It's a combination of both bid price and not enough conversions for the clicks. We've got a nice list of negative keywords that we're adding to, but the clicks are up to $5 on some keywords. Adds up...
Forum: Offline Marketing 15th December 2015, 05:24 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

The issue is not even shipping, we're paying a lot of money for Google Adwords. So getting as many customers to return their pack, is crucial. We have an option which allows us to do what you...
Forum: Offline Marketing 11th December 2015, 01:44 PM
Replies: 35
Views: 1,366
Posted By damon015
Forum: Offline Marketing 9th December 2015, 12:53 PM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

Thanks for your input, Al. I think that we do offer a good service and pay above average payments though. We don't have any customer complaints. My question was basically, how do we remind these...
Forum: Offline Marketing 9th December 2015, 11:36 AM
Replies: 35
Views: 1,366
Posted By damon015
Re: Problem with customers taking action

Guys, we're sending a jewelry return package that they requested on our website. They put their jewelry inside and send it back to us. It's prepaid and costs are covered by us. And I agree, 60% seems...
Forum: Offline Marketing 8th December 2015, 09:34 PM
Replies: 35
Views: 1,366
Posted By damon015
Problem with customers taking action

Hello all,

Not new to the forum, but I have just recently made an account. Got a question and was hoping someone with expertise could help out.

I own a business in which we send a customer...
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