My FB ads account got permanently disabled. What are my options?

40 replies
Hello, in my first attempt to run a multi image ad campaign, I apparently made a mistake somewhere and as a result my ads account got permanently disabled. In the message I got from FB they state that I didn't respect the Guidelines about User Trust. Of course I asked further details to understand what the problem was so that I could correct it, but all I got was preformated replies stating "your account is permanently disabled. Discussion closed". So I cannot and will not go into the discussion what I did wrong, because I don't know myself. Notice that I DID study the subject first for several weeks and I DID read their TOS to make sure that I was playing it by the rules.

My FB personal account and my fanpage are still running, so if I understand it well, only my ads account has been disabled but not my FB account.
So if we take it from there , what are my options?

Questions:
-Does this mean that I cannot run any ads anymore from this FB account? If I setup another Fanpage for other products or services (I'm running a fully 100% online business), can I run ads for these? Or is my ads account connected to my FB profile?
-I searched for information how to delete my complete ads account including all campaigns/ads etc. But haven't found anything. Is there a way to delete my complete ads account and create a new one starting from zero? Or does that imply: create a new facebook profile?
-If I still would like to do FB advertising for other products/services, does that mean that I would have to : delete my current FB profile, recreate a new one, recreate my Fanpages and setup a new advertising account?
-If the previous is true: I don't really envisage to delete my FB profile yet because there is several years of my life in there. Deleting it, just for the sake of being able to do FB advertising is not something I envisage (yet). Or is there a way to export my current profile and setup a new one by importing my current friends/groups etc.

Notice that I don't want to anything that is against the rules. I'm an honest author who writes his own books and sells them online. This first ad campaign was a 'Page Like' campaign to my Fanpage. Nothing to sell. And I've always played it by the (Google/Amazon/etc.) rules.

So what are my options?

Thank you
#account #ads #disabled #facebook ads #options #permanently
  • Profile picture of the author Path Theory
    Honestly, your ads probably weren't breaking any rules. Facebook bans about 80% of all new ad accounts regardless of the content. It's always a struggle trying to work around their algos to find a method that consistently approves and starts spending.

    The general consensus is that once an ad account is hard banned it's gone for good. However, there is a possibility of bringing it back, but it's only about a 50% chance. I call these zombie accounts. It involves creating a new account from within the business manager, adding a new payment method and assigning roles ect. It's a pretty detailed process, so PM if you would like me to walk you through it.

    Your other option is to create another ad account on a different personal profile. However, you would need to do it from within a vps so your old account isn't linked by IP.

    You did mention you want everything to be on the up and up, and I respect that. A lot of people feel that way on this forum, and that's their right. However, as per fb advertising guidelines, section 1-4 they tell you to create a separate account if you're managing multiples. Read it and decide for yourself.

    Creating a new account still poses a problem, since like I said, they ban 80% of new accounts regardless of the content(If you create it normally). If you decide to take that route, let me know and I'll walk you through a proven method that's currently getting about 90% success rate at the moment - It's always changing though. Some weeks I see 10% approval, and other weeks it's much higher. I'm always testing because I need at least 25 or 30 accounts running to keep my business where I want it. To say it's a hassle is an understatement.
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    • Profile picture of the author FINALCUT
      Hello, I am experiencing the same problems with Facebook as the original poster in this thread. I am curious as to how I could work around this ban I got. I am also a new Facebook Ad user.
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    • Profile picture of the author matiasseafight
      Originally Posted by Path Theory View Post

      Honestly, your ads probably weren't breaking any rules. Facebook bans about 80% of all new ad accounts regardless of the content. It's always a struggle trying to work around their algos to find a method that consistently approves and starts spending.

      The general consensus is that once an ad account is hard banned it's gone for good. However, there is a possibility of bringing it back, but it's only about a 50% chance. I call these zombie accounts. It involves creating a new account from within the business manager, adding a new payment method and assigning roles ect. It's a pretty detailed process, so PM if you would like me to walk you through it.

      Your other option is to create another ad account on a different personal profile. However, you would need to do it from within a vps so your old account isn't linked by IP.

      You did mention you want everything to be on the up and up, and I respect that. A lot of people feel that way on this forum, and that's their right. However, as per fb advertising guidelines, section 1-4 they tell you to create a separate account if you're managing multiples. Read it and decide for yourself.

      Creating a new account still poses a problem, since like I said, they ban 80% of new accounts regardless of the content(If you create it normally). If you decide to take that route, let me know and I'll walk you through a proven method that's currently getting about 90% success rate at the moment - It's always changing though. Some weeks I see 10% approval, and other weeks it's much higher. I'm always testing because I need at least 25 or 30 accounts running to keep my business where I want it. To say it's a hassle is an understatement.










      hello man, you can addme in skype, my skype is: monster76986, have much experience with facebook ads, maybe we can share with us a little, and ayduarnos, Greetings
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  • Profile picture of the author mirko76
    You should try to contact them offline. Get someone on the phone, write a letter, send a fax, whatever. Btw. I had a look at your site and it screams "make money!!!". Maybe that's not exactly what fb wants to be promoted?
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  • Profile picture of the author TimothyTorrents
    Same thing happened to me, on both my Facebook accounts. I'm too lazy to try and get them enabled again, focus on other sources of traffic. Solo ads are good.
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  • Profile picture of the author singhavn
    If you got another credit card, you can open another fb account and then start facebook ads again from the new account.
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  • Profile picture of the author SaeedKhan
    Although i havent been banned but were given warnings when I tried to promote biz opp offers, If I did get banned, I wouldn't care less because theres so much traffic out there, its crazy, if you willing to spend money as you are, just go on another traffic source, also I have this thinking about FB traffic is this, FB is a closed community, your ads are likley to be seen by same members, anyone outside of their system will not, ie when not logged in. To sum it up, you want to broaden your traffic sources and not just focus on FB so that you can tap in to new audience.
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  • Profile picture of the author Samfakroon
    Go bing ads, crazily cheap clicks and conversions.
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    • Profile picture of the author flyingdutch
      Originally Posted by Samfakroon View Post

      Go bing ads, crazily cheap clicks and conversions.
      But how do I run Bing ads to get FB likes on my fanpage?
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  • Profile picture of the author seobro
    Face book is a pain. My suggestion is go over to BING and start over. They are very friendly and try to help you. A lady was with my on the phone helping me set up my account. Like they are the opposite of Google who has sad words and sad sense. Microsoft is a proven winner. Frankly, they are top in consumer service. Also, the per click is at a low price. Yeah, and we see great conversions. Best of luck to you.
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  • Profile picture of the author DIABL0
    I have heard that you can usually get your account back if you sign up here / willing to spend $750 (min requirement) on ads. https://www.facebook.com/business/go
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    • Profile picture of the author flyingdutch
      >I have heard that you can usually get your account back if you sign up here / willing to spend $750 (min requirement) >on ads. https://www.facebook.com/business/go

      Thanks for the info but... I've grown up with two principles :
      -Be honest in life
      -The customer is king.

      And with respect to the second. I know that salesmen who try to sell planes, tanks, weapons etc. often throw in some 'goodies' to get the deal. Which is for me already a no-no. But going on my knees, as a customer who is looking for a service, so that I may have the 'privilege' to spend my money with a certain supplier, that's for me completely the world upside down....
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  • Profile picture of the author w3a5t4
    Yeah facebook blocks the magority of ads their algorythms are very complex... i think theyre getting like google... google ruined a lot of peoples success with penguin and the slap... sigh!
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    • Profile picture of the author flyingdutch
      Originally Posted by w3a5t4 View Post

      Yeah facebook blocks the magority of ads their algorythms are very complex... i think theyre getting like google... google ruined a lot of peoples success with penguin and the slap... sigh!
      I didn't get 'slapped' by FB. In the sense that this was my first try... I'm not a huge IM marketing buff with a mega budget.
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  • Profile picture of the author flyingdutch
    ahh, I forgot to mention: When I asked for an explanation I got the answer "running ads that resulted in high negative feedback from people on Facebook". Now that's a bit weird because this was my first multi-image campaign that never even started !
    So it seems that there is some automated answering algorithm at work which is just very badly configured. (I cannot suppose that a human being would make such a mistake).
    Or maybe FB is just not interested in my advertising dollars because I'm just a small fish with a minimal budget
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  • Profile picture of the author SZ
    Call your bank, ask for card replacement. Make new facebook account. Use your new CC info. VCC don't work, don't waste time trying VCC.
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    • Profile picture of the author The Niche Man
      It may just be coincidence but I noticed when Facebook rolled out their recent Advertising consultant promotion, it started getting ban happy with smaller advertisers. I doubt if they would pull that stunt (ban with no explanation) with a Fortune 1,000 company spending 10,000 a week.

      But you're not alone a lot of my clients have gotten banned with no explanation. Generally once you see that pink ribbon across your ad management page it's much like a tombstone, you're dead to Facebook as far as running ads. I've yet to see anyone come back from the dead.

      You can try to get around it with tricks mentioned in this thread, but with the way Facebook can cross check things (and getting better everyday) you risk getting your personal account banned too.

      The one method that may work as suggested is to contact the sales department, they'll probably be happy to help you if you're willing to spend $____X____ (High number of )dollars a week. I think that's the way they planned it in the first place. They seem to be slowly trying to weed out the small spending marketers.
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  • Profile picture of the author wolfmmiii
    What reason did they give you for the ban and what were you trying to advertise?
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  • Profile picture of the author FINALCUT
    I set up a magazine site. I was just boosting some posts and promoting my page. I am not even selling anything. It is actually a hobby site for my 17 years old son. He wants to be a journalist and wanted his own news site. All they said was it violated thier TOS and that was it. I boosted about 6 or 7 of his stories and promoted his page and now it is locked. Here is his Facebook page https://www.facebook.com/Chiitasia?ref=hl and the articles link to his site at HOME | CHILLTASIA He has some ads on there but he is making like 50 cents a day from them just to recover the cost of his hosting.
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  • Profile picture of the author FINALCUT
    Thats why I am so confused, he wasn't selling anything, just posting interesting news stories and such.
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  • Profile picture of the author wolfmmiii
    Post the exact text of the email they sent you when the account was banned.
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  • Profile picture of the author FINALCUT
    Hi Charles,
    It looks like your ad account was used to create ads that violate Facebook's Advertising Guidelines. Facebook's policies protect everyone on Facebook and help make it a good experience. As a result, your ad account has been permanently disabled.
    Here's why your account was disabled:

    Ads cannot promoting something that isn't allowed on Facebook.
    Learn more about our advertising policies regarding prohibited content.

    If you believe your account has been disabled by mistake, you can appeal here.

    Thanks,

    The Facebook Ads Team
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  • Profile picture of the author FINALCUT
    As you can see, thats why I am confused. I wasn't promoting anything, No selling, no free offers, no nothing. Just news articles. I have begun the appeals process by replying to that email but it looks like that is a lost cause reading some of the previous posts. Just a hobby for me and my son to do together. My son was hoping to have a thousand fans on his page by the end of july, that was his goal. Now that doesn;t look likely.
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  • Profile picture of the author wolfmmiii
    So they mentioned prohibited content.

    They feel there was prohibited content promoted.

    What posts were boosted and where did the ads point to?
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  • Profile picture of the author FINALCUT
    The ads were adsense and infolinks ads so they should be safe. Pretty much every post on that page was boosted for 5 dollars. I have no idea what prohibited content they are talking about. Infolinks and Adsense ads should be safe.
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  • Profile picture of the author wolfmmiii
    There are posts on your page about marijuana and other drugs. You also mentioned child porn in the Subway post. My guess is they are the ones that triggered it.
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  • Profile picture of the author FINALCUT
    Ahh, those were news articles. That would be enough to trigger a ban ?
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  • Profile picture of the author wolfmmiii
    It's possible. It's also quite possible you just got hit by an overzealous reviewer.
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  • Profile picture of the author FINALCUT
    Thanks. I hope the appeal process works but I have my doubts.
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  • Profile picture of the author FINALCUT
    My son said he could use fivver to get likes but I hear that is only gonna get him bots. I told him make more friends.lol.
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    • Profile picture of the author wolfmmiii
      Originally Posted by FINALCUT View Post

      My son said he could use fivver to get likes but I hear that is only gonna get him bots. I told him make more friends.lol.
      Don't use fiverr for likes. Fake likes are only going to kill your engagement, which will, in turn, kill your reach, which will further in turn, kill traffic to your website.
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  • Profile picture of the author wolfmmiii
    The fact that you didn't get the "irreversible ban" email is promising. They actually invited you to appeal.
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  • Profile picture of the author FINALCUT
    We will see how the appeal goes, not a huge deal. Thanks for the advice.
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  • Profile picture of the author FINALCUT
    Well a facebook guy from the ad department called me and he said it was due to my link from the facebook page going to my website which had a popup and that is a violation of the facebook TOS. He also said he doubted I would get my ad priveledges restored because Facebook ads can only link to a website that sells a product or a service and since mine doesn't fall into that category I would be out of luck. Now this makes me wonder how sites like Viral Nova or Buzzfeed or even the Huffington post get likes when they sell nothing on thier sites. Strange but not really a big deal. I was not planning on making a living from this site,

    It was just a hobby with my Son but I am starting to believe what The Niche Man said may be true. If I had offered to throw a thousand bucks a month at Facebook for ads I wonder if the ad guy I was talking to would have changed His story. My Son wants to do this thing more then ever now, He calls it His David VS. Goliath fight.LOL. He said "Well Dad, I guess I will just have to figure out how to publish and sell an E magazine. I gotta say, I tought him to never give up and never give in and I am proud of his spirit.

    From Facebook TOS : Ads may not direct to landing pages that trigger pop-ups or pop-unders when someone arrives upon or exits the page
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  • Profile picture of the author wolfmmiii
    What he told you was wrong. Niche Man is also wrong. I don't spend $1000 per month and none of the sites I link to sells anything. My campaigns have been humming along for years.

    I'd be interested in seeing the actual email they sent you.
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  • Profile picture of the author FINALCUT
    He didn't send me an e mail at first, He called me. He followed up with an e mail later.He was from the ad department. I filled out the appeals form on my email telling me my site ad account was banned, then I found this page and saw this form up higher in the thread https://www.facebook.com/business/go so I filled it out then the guy called me shortly after that. After the phone call he did follow up with this e mail basically telling me I am out of luck. Now, you looked at my site, I was not selling anything, therefor, how can I be banned for being an affiliate marketer ? Strange. Here is the follow up e mail. Notice in the email he did not call me an affiliat marketer, he called me an affiliate advertiser. WTF is that ? Wouldn't that make anyone who has ads on thier site an affiliate advertiser ?

    Here is his follow up email

    Hi charles,

    I wanted to follow up regarding our recent conversation and let you know that, unfortunately, you are not eligible for our program due to our policy guidelines around (AFFILIATE ADVERTISER) which you can find here:
    https://www.facebook.com/help/?page=174952259238535

    I apologize for any miscommunication and I wish you the best of luck.

    Best regards,

    Albert

    Facebook
    Albert Cunningham
    Phone: (800) 889-4252 ext. 24533
    E-Mail: acunningham@sales.fb.com
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  • Profile picture of the author wolfmmiii
    Well, as an AdSense member, you are, technically, an affiliate in a broad sense. That said, you seem to have run into a poorly trained rep.

    Nothing that I saw outside of those few posts is really out of bounds as far as I'm concerned. However, I haven't seen what was going on with the pop ups so I'm not getting the entire picture. What was promoted in those pop ups?
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  • Profile picture of the author FINALCUT
    It was an Infolinks popup I have since disabled. The last few I saw were for the new 2015 jeep cherokee, which is horrible looking but not bad enough to get me banned.lol. The one just prior to that was for godaddy website builder. Nothing out of line that I saw. This is a strange situation to be sure.

    The good thing is I have a phone number so if I hear nothing from Facebook on my original appeal process I will call often and bug them until I get a good answer. Until then I will figure out a work around. Someone on here posted about a possible work around usning a different facebook account, My son has an account so we will see if we can figure out something with that. We will probably both get perma banned from Facebook but it will be a good Father son adventure.lol
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  • Profile picture of the author wolfmmiii
    That sucks man. It might be a good opportunity to test niche mans theory though. See if they blink if you offer to increase your budget. That will confirm / debunk his theory.
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  • Profile picture of the author FINALCUT
    I may give it a try, I hope they don't call my bluff though, I sure as heck ain't prepared to spend a grand a month with them. I am almost willing to gurantee it was either the popup, which is clearly a violation of thier TOS and that is my fault for not reading the damn thing.lol, or it may be the two posts on drugs which is ironic because they clearly were not in support of drugs, they were just news articles but it is what it is.

    My son said he will use his Facebook and a different credit card so we can build another website and Facebook page. It is a fun project and he just registered the Domain "Paranormalvibe.com" Paranormal is a favorite subject of both of ours so it will be fun to work on. I am going to build the website and he will start adding posts and content. Maybe even an online store if we can find an affiliate program for that sort of stuff.
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