Facebook ad account suspended

I've had many clients whose had the same problem lately.

Facebook seems to be on a War Path with (smaller) advertisers now. If you really want to have a chance to get it back try contacting an Ad Rep, he maybe able to get you back in good graces with the Facebook Ad Gods. Maybe.

The catch? You'll have to promise to spend $25 a day for 30 days minimum. Shocker, right?

That's the only way to get their attention now. They seem to have a no tolerance policy for breaking the smallest rule (and they'll never tell you what it was). Plus, you get no warning, no reason and in most cases no second chance. Sound like they want to do business with you yet? You think they'd pull that crap with Mc Donalds's, Walmart or Apple? (eye-roll)

Once you're disabled with that irritating pink ribbon across the top of your ad page - it's like a tomb stone, you're dead to them as far as posting ads.

Of course my personal theory is Facebook is trying to gradually purge the small adspend marketers out or ... into their Ad programs ($750 per month). Others have disagreed. But until I hear that Facebook is doing the same thing to Marketers who spend $750 per month or more I'm going with my theory.

If anyone has had a different experience within the last month or two please share.

But here's the link to their Ad program. Try asking one of their Ad reps when they call you, good luck getting a straight answer.
Facebook Ad Rep

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mentat47

9 years ago

Originally Posted by The Niche Man

I've had many clients whose had the same problem lately.

Facebook seems to be on a War Path with (smaller) advertisers now. If you really want to have a chance to get it back try contacting an Ad Rep, he maybe able to get you back in good graces with the Facebook Ad Gods. Maybe.

The catch? You'll have to promise to spend $25 a day for 30 days minimum. Shocker, right?

That's the only way to get their attention now. They seem to have a no tolerance policy for breaking the smallest rule (and they'll never tell you what it was). Plus, you get no warning, no reason and in most cases no second chance. Sound like they want to do business with you yet? You think they'd pull that crap with Mc Donalds's, Walmart or Apple? (eye-roll)

Once you're disabled with that irritating pink ribbon across the top of your ad page - it's like a tomb stone, you're dead to them as far as posting ads.

Of course my personal theory is Facebook is trying to gradually purge the small adspend marketers out or ... into their Ad programs ($750 per month). Others have disagreed. But until I hear that Facebook is doing the same thing to Marketers who spend $750 per month or more I'm going with my theory.

If anyone has had a different experience within the last month or two please share.

But here's the link to their Ad program. Try asking one of their Ad reps when they call you, good luck getting a straight answer.
Facebook Ad Rep

It seems like that's what Facebook is doing, as well as all the other major online platforms (eBay anyone?). They are trying to snuff out the smaller sellers to make room for larger businesses. Personally, I think it's a bunch of crap. Why should these multi-billion dollar corporations get away with murder, while smaller operations have to look over their shoulder?

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martyt

9 years ago

Nice post Nicheman and a good idea, thank you.

I had a look on that link, but couldn't find a way to get the rep to call me? Am I being stupid?

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The Niche Man 9 years ago

Originally Posted by martyt

Nice post Nicheman and a good idea, thank you.

I had a look on that link, but couldn't find a way to get the rep to call me? Am I being stupid?

Look again, fill out the form, they do have a place to put your phone number. Trust me they'll call you, they smell money baby. Caution: Do not write your issue in the box, or anywhere. Wait to discuss it when they call you. Otherwise you may not get a call.
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martyt

9 years ago

OK I must be thick, I can't see a form.

I see links to "Help Center", "Community" (of which I've tried posting to), and "Find Partner".

"Find Partner" ends up with me contacting a 3rd party, not FB.

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The Niche Man

9 years ago

Originally Posted by martyt

OK I must be thick, I can't see a form.

I see links to "Help Center", "Community" (of which I've tried posting to), and "Find Partner".

"Find Partner" ends up with me contacting a 3rd party, not FB.

The page looks like the one below. or just call them at that 800 number.
Try posting this url in your browser:
https://www.facebook.com/business/go

---------------------------------------------------------------------------------
Facebook Go

Personalized help for new advertisers

Facebook Go helps advertisers learn how to get the most from their advertising spend on Facebook. Businesses that invest $25 or more per day on their ads for 30 days will be able to work with a dedicated Ads Specialist to grow their business. During this time, the Ads Specialist will help:

Develop a customized strategy for advertising on Facebook
Provide guidance on creating targeted ads
Measure and optimize campaign performance

Interested? Fill out this form or call us at 1-800-601-0077.

Full Name

Email

Country

Can't find your country above? We're sorry, but we are not currently offering this program in your location. Please check Facebook for Business for more advertiser resources.

Phone

Company

Primary Facebook Page

Select Page

Briefly, what are your advertising objectives?

By submitting this form you authorize Facebook to call you back on the number mentioned in the form.

Get started today

Create Ador Get Help

Connect and share

Like Facebook for Business

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martyt

9 years ago

AHHH, thanks, that's the problem, that page isn't available to the UK. I tried a US Proxy and it came up, filled it in anyway.

Many thanks for your help, we'll see what happens.

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Saiah Davis

9 years ago

Just dropping in to see what was going on. I had an issue with an ad several months ago and had to contact FB and it took them about 5 days to respond to me, not sure of their actual response time.

Thnx or that post The Niche Man.

martyt.. this is what I see when I click on The Niche Man's Facebook Ad Rep link:

Is your page different?

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martyt

9 years ago

Hi Saiah,

Yes, I don't get the phone number or the form.

It's because I'm in the UK. I ended up using a US proxy and managed to get the page, entered the details, now it's a waiting game.

Failing that, I think there is no hope for me.

Thank you.

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jasondinner

9 years ago

Good Luck [Taken] - YouTube

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The Niche Man 9 years ago

I'd be curious to know how it all turns out. Or others experiences. This will be a hotter topic as Facebook continues to gradually tighten the screws and Pimp Slap smaller adspend marketers off their Ad platform or ... into their Ad Program. Stay Tuned!
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- rpatsmith 9 years ago
  
  Facebook can be real tricky. As some have mentioned, it may be a war on the small advertisers. I had an account with them awhile back. Had a page up and thought all was well. Then one day, everything was disabled. No reason given, no way to get back into my account. It was really annoying, but what really bothered me was they didn't seem to mind sending me updates from the groups I was a member of for over a month. I have a new account not and a new page. Just not sure what to do with it now.
  
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Ritika89

9 years ago

Waiting to resolved this issue.please update us.thank you!

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wolfmmiii

9 years ago

@the niche man...

Do you hear yourself? You sound ridiculous. There is no "war path" for smaller advertisers - only a war path for IMers who break TOS and then claim ignorance.

Too many IMers think they are owed a warning before being banned - or an explanation. They are owed neither.

I work with DOZENS of small advertisers and not one has had a problem. Know why? It's because they follow my suggestions and stay within TOS.

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The Niche Man

9 years ago

Originally Posted by wolfmmiii

@the niche man...

Do you hear yourself? You sound ridiculous. There is no "war path" for smaller advertisers - only a war path for IMers who break TOS and then claim ignorance.

Too many IMers think they are owed a warning before being banned - or an explanation. They are owed neither.

I work with DOZENS of small advertisers and not one has had a problem. Know why? It's because they follow my suggestions and stay within TOS.

Well, Bingo! Because you and the small ad marketers you work with have a perfect record with Facebook (so far) you're the Perfect one to advise him.

We're all ears to hear your solution, other than he must have seriously broke a TOS and Facebook doesn't owe him an explanation. Can you expand on that routine answer or is that All You Got?

Thanks for clearing this up for everyone. I'll wait here for your answer.

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wolfmmiii

9 years ago

Originally Posted by The Niche Man

Well, Bingo! Because you and the small ad marketers you work with have a perfect record with Facebook (so far) you're the Perfect one to advise him.

We're all ears to hear your solution, other than he must have seriously broke a TOS and Facebook doesn't owe him an explanation. Can you expand on that routine answer or is that All You Got?

Thanks for clearing this up for everyone. I'll wait here for your answer.

The answer isn't what you want to hear. This forum is full of amateur marketers, many whom feel they are entitled to "fairness". The bottom line is that nobody is owed anything. When you sign up for a service, you agree to the TOS as laid out. Nothing in those TOS entitles anyone to a "warning" when they violate some portion of those TOS, regardless of how minor or unintentional the violation is.

There is no "conspiracy" to make anyone "join" anything, as you've been clamoring about. Facebook simply offers more personal support for bigger spenders - and that makes sense. Where you got the notion that they are trying to get people to sign up for some non-existent service offering is beyond me because you can't sign up for anything once they ban you.

My only advice is that you read and understand every line of TOS before using a service. If you don't, and you violate some aspect of it, don't get upset with the service for enforcing their terms of service.

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The Niche Man

9 years ago

Originally Posted by wolfmmiii

The answer isn't what you want to hear. This forum is full of amateur marketers, many whom feel they are entitled to "fairness".

You gave no answer, just assumptions, speculation and accusation toward the OP, others who experienced the problem and me. But first, thanks for responding.

I understand you make all or part of your living from Facebook and have a loyalty toward them on face value. I get it. But lambasting those people, "amateurs" who you call them, and saying they have no right to be treated fair is troubling. Is that your personal business philosophy? That's how you treat all your customers as well? Really?

Originally Posted by wolfmmiii

Where you got the notion that they are trying to get people to sign up for some non-existent service offering is beyond me because you can't sign up for anything once they ban you.

Not sure why you say I'm referring to a non-existent service. Here's the link in case you missed it. Facebook Ad Rep As far as I know this program still exist, unless you know something I don't. Plus, you'd be surprised what an ad rep can do when a commission is involved to get a person back in a program.

Until you can show me examples of people who "SPEND BIG" who get banned without explanation, aside from those who break obvious laws or rules (fraud, porn, pyramid) ... I'm going with my theory until proven otherwise.

Don't get me wrong ... I hope I'm wrong, but no one's proven me wrong yet other than calling my "theory" names.

But I do have one question, why does Facebook approve the Ads, allow them to run, collect the money for clicks and then ban the small advertiser? Why not just reject the ad outright? That's another strange action to add to my suspicions.

Thanks for repsonding. Even though we may disagree, I'm sure many who read this thread will have plenty of food for thought, to form their own conclusions down the line.

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wolfmmiii

9 years ago

Originally Posted by The Niche Man

You gave no answer, just assumptions, speculation and accusation toward the OP, others who experienced the problem and me. But first, thanks for responding.

I understand you make all or part of your living from Facebook and have a loyalty toward them on face value. I get it. But lambasting those people, "amateurs" who you call them, and saying they have no right to be treated fair is troubling. Is that your personal business philosophy? That's how you treat all your customers as well? Really?

Not sure why you say I'm referring to a non-existent service. Here's the link in case you missed it. Facebook Ad Rep As far as I know this program still exist, unless you know something I don't. Plus, you'd be surprised what an ad rep can do when a commission is involved to get a person back in a program.

Until you can show me examples of people who "SPEND BIG" who get banned without explanation, aside from those who break obvious laws or rules (fraud, porn, pyramid) ... I'm going with my theory until proven otherwise.

Don't get me wrong ... I hope I'm wrong, but no one's proven me wrong yet other than calling my "theory" names.

But I do have one question, why does Facebook approve the Ads, allow them to run, collect the money for clicks and then ban the small advertiser? Why not just reject the ad outright? That's another strange action to add to my suspicions.

Thanks for repsonding. Even though we may disagree, I'm sure many who read this thread will have plenty of food for thought, to form their own conclusions down the line.

I'm not "lambasting" anyone. The fact is that this forum is comprised largely of amateur marketers - just peruse the first page of the main forum and count how many "how do I spend $10?" threads there are. I'm not using the word "amateur" in a derogatory way. It's just what it is. It's not a "bad" thing or an "insult".

And no, I don't make my living from Facebook. I make my living as an IT consultant. Marketing just happens to be something I enjoy doing as a sideline for the most part. Being treated "fairly" doesn't mean being "owed" an explanation or warning - that was my point.

I know what program you are talking about. My point in saying "non-existent" was made in the context of your claims inasmuch that it is some special program that Facebook is trying to get you to sign up for by banning you.

Big spend guys are often going to get an explanation, and probably a chance to fix things - because they are big spenders. That's not a conspiracy - it's just good business.

As for approving ads only to have them taken down and getting banned - that's easy. Much is left to the interpretation of whomever approves the ad to begin with. People make mistakes, ads get reported, etc. Again, no conspiracy.

Before you make claims like the ones you make, you need to ask yourself, "what's in it for the company?" How does Facebook benefit from banning advertisers left and right? What financial gain is there to doing that? Do they REALLY think that Joe Marketer, who spends $50/month on ads, is suddenly gonna cough up $750/month so he can play along with their scheme??? Really?? That's what I mean when I say your claims sound silly.

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The Niche Man

9 years ago

Originally Posted by wolfmmiii

Big spend guys are often going to get an explanation, and probably a chance to fix things - because they are big spenders. That's not a conspiracy - it's just good business.

Yea right, it's good business in the age of social media to have hundreds, thousands or more of small marketers angry, frustrated and dismayed with Facebook Ads treatment .. without explanation. Do you run your business like that?

Originally Posted by wolfmmiii

As for approving ads only to have them taken down and getting banned - that's easy. Much is left to the interpretation of whomever approves the ad to begin with. People make mistakes, ads get reported, etc. Again, no conspiracy.

No conspiracy, yea ... just "good business" as you describe it .. right? Facebook makes the mistake or oversight and the small marketers get banned, with no recourse. Sorry small Marketer you should have been (or spent) bigger. We would have treated you better.

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wolfmmiii

9 years ago

Originally Posted by The Niche Man

.. without explanation....

There you go again, thinking you are owed an explanation. You are not. Your "explanation" was given in the TOS when you signed up.

I've got news for you - Facebook doesn't give a rip about the novice marketer who spends $10/mo without regard for TOS. Its far more cost effective to simply ban them than to spend man hours giving out explanations and such.

How I run my business is irrelevant - I don't have millions of clients I have to keep up with.

The same thing happens here on the forum - you make a post that violates TOS, it gets deleted - no explanation is given. It's no different than what facebook or any other program does.

Have you ever stopped to think that maybe the big ad spenders are not being banned because they simply fall in line with TOS? I mean, when you are spending big money on ads like that, you are usually pretty serious about your business. When you are serious about your business, you tend to pay attention to things that could harm it - like avoiding TOS violations that could kill your traffic.

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The Niche Man

9 years ago

Originally Posted by wolfmmiii

There you go again, thinking you are owed an explanation. You are not. Your "explanation" was given in the TOS when you signed up.

I've got news for you - Facebook doesn't give a rip about the novice marketer who spends $10/mo without regard for TOS. Its far more cost effective to simply ban them than to spend man hours giving out explanations and such.

How I run my business is irrelevant - I don't have millions of clients I have to keep up with.

The same thing happens here on the forum - you make a post that violates TOS, it gets deleted - no explanation is given. It's no different than what facebook or any other program does.

Have you ever stopped to think that maybe the big ad spenders are not being banned because they simply fall in line with TOS? I mean, when you are spending big money on ads like that, you are usually pretty serious about your business. When you are serious about your business, you tend to pay attention to things that could harm it - like avoiding TOS violations that could kill your traffic.

Again thanks for your response, I don't agree with all you said (shocker right) but I do respect your viewpoint. It's obvious we won't agree totally with each other, no problem. And the only one who can conslusively settle this friendly debate is Facebook and they ain't talking

To be honest I was expecting more Facebook loyalist to come out and tell me I was crazy, ridicoulous, silly or touched in the head in regards to any of all of my theory. But out of the almost 500 people who viewed this thread so far, you were the only one who called my theory silly. I must be losing my touch or many people are at least thinking it could be possible at least until proven otherwise like me.

Not sure if you have already, but perhaps you could look at martyt's Facebook page that got him banned and see if you see any Ban worthy content. That will probably be the closest thing he'll ever get toward an explanation, unless a miracle happens and Facebook suddenly decides to offer customer service (caution, don't hold breath).

I and others would be interested in hearing your thoughts. No judgement either way. You may be able to help others from stepping into the Facebook Abyss.

Here's his link again https://www.facebook.com/MalvernDiabeticFootConference

.

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winsurfer

9 years ago

I have had my FB Ads account permanently disabled and I have checked over and over and absolutely sure that I didn't break any of their TOS. I even offered to never run ads for that particular product again, despite the fact that I see similar ads running all the time, but all to no avail. And no explanation given!

I have found this most upsetting and very limiting, so if anyone has a solution, I would dearly love to hear it.

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The Niche Man

9 years ago

Originally Posted by winsurfer

I have had my FB Ads account permanently disabled and I have checked over and over and absolutely sure that I didn't break any of their TOS. I even offered to never run ads for that particular product again, despite the fact that I see similar ads running all the time, but all to no avail. And no explanation given!

I have found this most upsetting and very limiting, so if anyone has a solution, I would dearly love to hear it.

Let me take a wild guess, were you spending over $750 a month or more before they mysteriously disabled your account? I'm sure whatever you did is not so bad that they wouldn't accept you into their $750 per month minimum Ad program (wink, wink).

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martyt 9 years ago

Update, no info yet.

Although I did post on their Business Facebook page about it, and a reply was give "It's taking longer to get to support calls at the moment" or word to that effect.

I wouldn't have a business if I took over a month to sort out someone GIVING ME MONEY!!

VERY unprofessional!
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jeffrymclaren

9 years ago

Stop waiting money on Facebook Ads and move to Twitter Ads. New Tailored Audience feature in twitter is working perfect for ads.Great conversion rates and sales than facebook. Create tailored audience with twitter id's (use this free tool for exporting id's twitteridscraper.com ) is the best way to reach more potentional clients.

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TheGMa

9 years ago

Oh dear. Has shabby customer service become a way of life, then?

A company is supported by its myriad small loyal customers. That's how business works. The loss of one or more large customers can kill a company without the support and loyalty of the small customers whose patronage usually represents more than a single large client, and whose patronage guarantees that the overhead is covered. Many a company has run into shallow waters and beached itself by neglecting or belittling the small customer, thereby losing its base of financial security. Right up there with putting all your egg in one basket.

The debate has showed me the following about Facebook: (1) They are having a lot of problems; (2) by their own admission they are short on employees (serious backlog in answering trouble tickets) at a time when they are in crisis (mild, medium, serious, or killer) and the market is flooded with people seeking work - any kind of work; and (3) they cannot be bothered with canned responses to put their clients at ease. Sorry, you're sick and we're leaving you by the side of the road to flop around in distress. Your problem, not ours.

Facebook stock is predicted to rise from its current position to $100/share by year's end, a $20-$30 increase depending on the ups and downs, so it's quite possible that management is a bit too full of itself. Based on that, I'll pick up some more stock but I'll be ready to sell it if I hear of of even one more symptom of mismanagement arrogance: pride goeth before the stock fall.

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Thomas Unise

9 years ago

Good read about the topic. (I know you aren't in the Dating world, but still)

Facebook Ban On Dating Ads - Business Insider

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wolfmmiii

9 years ago

I looked at the page. Because it's medical in nature, it's already on thin ice. OP stated that the account was closed due to unusual activity, which means it's probably not even content related.

Possibly a previously banned acct, an issue with his credit card, or something else similar. There is no way for me to know.

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martyt 9 years ago

Yes, it's medical, but not in breach of their TOS.

The account is new so is the page. There aren't any posts in breach of TOS.

Banned for unusual activity.

To be honest, it's not the banning that has annoyed me. It's the COMPLETE LACK OF SUPPORT.

I first started the support request using their form on the 27th May. I've had NO contact from them. For a company worth US$245bn, I would expect support to be top notch.

I'm sure, as stated by others here, that if I had been spending a grand a month, support would be sucking my arse!

Anyway, I did what was suggested earlier and applied for an account manager without mentioning the problem. I had an e-mail within 24hrs but they said they couldn't get through via phone (I'm in the UK and the account management is US based only), so I gave them the full dialling codes, but no reply yet.

I doubt they will get back to me.
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wolfmmiii

9 years ago

Your problem isn't content - it's the account activity. The lack of support thing is par for the course for this type of stuff. They all do it - Googe AdSense, Twitter, Facebook, etc. They don't have the resources to provide support to everyone - it's a business decision.

Think about it. Joe Marketer spends $10/month on ads. The man-hours needed to support Joe's 10 support tickets a month run somewhere around 2 hours. Even at minimum wage of $7.25, the advertiser is now costing the company money.

Multiply the above example by thousands or millions and it becomes very easy to understand why support is only provided to bigger spenders.

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The Niche Man

9 years ago

Originally Posted by wolfmmiii

Your problem isn't content - it's the account activity. The lack of support thing is par for the course for this type of stuff. They all do it - Googe AdSense, Twitter, Facebook, etc. They don't have the resources to provide support to everyone - it's a business decision.

Think about it. Joe Marketer spends $10/month on ads. The man-hours needed to support Joe's 10 support tickets a month run somewhere around 2 hours. Even at minimum wage of $7.25, the advertiser is now costing the company money.

Multiply the above example by thousands or millions and it becomes very easy to understand why support is only provided to bigger spenders.

Ha, ha. Come on, I'd swear you worked for Facebook if I didn't know better. Do you really believe that or are you making it up as you go.

To say Facebook doesn't have the resources to provide customer support to paying customers (not freebie seekers) is really letting them off the hook sir.

We're talking about a multi-billion dollar company. They choose not to, not that they can't (how much can we get away with). Some call it business .. I call it GREED.

Walmart online, Target online, J.C Penny, Amazon, Macy's and most other Big Dog companies provide support to ALL their millions of paying customers ... not just the big spenders. And they haven't gone broke. And their cost of doing business is a lot higher than Facebook, and their profit margins are a lot thinner.

They still manage to provide support to small spenders. Why? Because in most cases the Big spenders of today first started as small spenders with good memories. That's Business (and common sense) 101.

Facebook has it backwards. They're doing (trying or testing) a new thing when it comes to running a successful company involving the Business to consumer model. It's not a long tried and true or tested model. Little boys and girls should not try this at home. Very Risky on all kind of levels. As you put it not giving a rip about the small spender.

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martyt

9 years ago

Originally Posted by wolfmmiii

Your problem isn't content - it's the account activity. The lack of support thing is par for the course for this type of stuff. They all do it - Googe AdSense, Twitter, Facebook, etc. They don't have the resources to provide support to everyone - it's a business decision.

Think about it. Joe Marketer spends $10/month on ads. The man-hours needed to support Joe's 10 support tickets a month run somewhere around 2 hours. Even at minimum wage of $7.25, the advertiser is now costing the company money.

Multiply the above example by thousands or millions and it becomes very easy to understand why support is only provided to bigger spenders.

I'm sorry, but how much PROFIT does FB make? BILLIONS, so it's certainly a business decision to have so few staff tackling support of this nature. More-over the fact that I had a reply from an account manager within 24hrs when I didn't say how much I was going to spend, also adds weight to the argument that FB just doesn't care about the small company/marketer. Furthermore, since I mentioned to said account manager in my reply e-mail that maybe they could "unblock my account first" before we work on the ads, she hasn't replied since!

FB HAS the financial resources to provide support for small FEE PAYING CUSTOMERS, but chooses not to provide it.

It's a decision that WILL bite them in the ass in the end. I do websites for a lot of companies, and this was the first time I was promoting via FB. You never know, I "could've" turned out to be a big spender on their ads network over al the websites I cover.

Do you think I will even bother trying to promote with them for the other websites I support? I don't have the time, energy, or will, to deal with such a contemptuous company!

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wolfmmiii

9 years ago

Dude, sorry you don't like what I have to say. Let's just agree to disagree. No real sense in discussing it any longer with you. It's clear that you have your beliefs and nothing I say is going to change them.

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Aussie_Al

9 years ago

My guess is due to the newness of his account

I have been running facebook ads from the start of their advertising program and have made every mistake possible - ads with too much text, linking to video sales letters that autoplay etc and have only ever got a rejection of that ad and nothing more.

In fact that have been more than patient with a dumbass like me

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The Niche Man

9 years ago

Originally Posted by Aussie_Al

My guess is due to the newness of his account

I have been running facebook ads from the start of their advertising program and have made every mistake possible - ads with too much text, linking to video sales letters that autoplay etc and have only ever got a rejection of that ad and nothing more.

In fact that have been more than patient with a dumbass like me

That's the way it should work for everyone. Just kick back the ad. But the model lately for too many (especially 4 and 5) is ...

Step 1 ...Accept your ad.
Step 2....Run it for awhile.
Step 3....Charge you for clicks.
Step 4....Send you a message citing suspicious account activity.
Step 5....Tell you to fill out a form and wait for their response, which never comes. (If they think you don't deserve an explanation as some say, why tell you to fill out a form and wait for a response?)

Those are the steps repeated dozens of times that I know of (present or former clients) plus thousands of other instances. Google "Facebook Ads Ban" and you'll get multiple thousands of results. So, this is not a small issue. Because they all repeat the exact same steps above in most cases.

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wolfmmiii

9 years ago

Well, it hasn't "bitten them in the ass" yet. While "you" may or may not have gone on to be a big spender, the fact is a huge majority of small spenders will not.

Sure, they have the resources to provide support - they choose not to because it is not cost effective to do so. Why spend $20 per month providing support to each small spender when each spender only brings in $10/month? It doesn't make sense mathematically.

Like I told Niche Man - lots of businesses do it. They don't have time for people who spend $10/month and don't pay attention to TOS (most new IMers fall into this category).

Much of what you just posted actually agrees with my position.

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