Facebook Ad Manager Error

5 replies
Hi Guys,

Have you ever come across below error from making your Ad in facebook?

Ad Manager Error

Your ads account has recently been flagged because of unusual activity. For security reasons, any ads you're running will be paused until you can confirm your account information by contacting Facebook.


It has been more than a week now since facebook paused my Ad. Initially it was flagged because there was "unusual activity" observed on my account and I have no idea where.

I used their help centre, have reached their "Disabled Ad Account Help" many times and even sent them an e-mail. I do follow ups to facebook almost everyday but I didn't have a single response from them.

How do I go about this? Please help.
#error #facebook #manager
  • Profile picture of the author Verena
    What do you see on your support dashboard?

    Usually they will leave a message there. They usually get back to advertisers pretty fast. If they need to verify things/ communicate, they will reach you there.

    V
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    • Profile picture of the author rich silverhero
      Originally Posted by Verena View Post

      What do you see on your support dashboard?

      Usually they will leave a message there. They usually get back to advertisers pretty fast. If they need to verify things/ communicate, they will reach you there.

      V
      Thanks for looking through this Verena. Unfortunately, there's nothing in my dashboard. I also checked my support inbox everyday and it is still kept "OPEN".
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  • Profile picture of the author Verena
    ''unusual activity'' could be your account being compromised.

    If you're using a credit card with a different name (vs your FB account), they might flag you too.

    If they dont like your ad, they will disapprove you immediately, so most of the time, it's not your ad.

    V
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    • Profile picture of the author rich silverhero
      Originally Posted by Verena View Post

      ''unusual activity'' could be your account being compromised.

      If you're using a credit card with a different name (vs your FB account), they might flag you too.

      If they dont like your ad, they will disapprove you immediately, so most of the time, it's not your ad.

      V
      I see... It must be my fb account name which does not match with my credit card name. Talking about getting fancy with account names

      Seems like you already had an experience same as mine Verena. How'd you go by it? How long did it take you to get your account reactivated again?

      This is just frustrating for me as a newbie in FB Ads...
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  • Profile picture of the author Verena
    You need a valid reason and they need to verify your identity. You will need to send them your id card with your photo on it, and maybe a utility bill which match your credit card address. I can't remember the exact doc they need. But that gives you the idea. You may send them without having they to write you, they will re-activate your account if they're happy with your submission.
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