Linked Twitter and FB question

5 replies
Hey all! First time posting and I hope I'm doing it in the right place.

I had my company's FB and Twitter linked for months, so whenever we posted a story to Facebook it would show up like this on Twitter: The most important part is that it shows the link with the picture.

Then out of no where the posts started formatting like this:

I've disconnected FB from Twitter, Twitter from FB, and reconnected them and nothing seems to get it back to how it was - Showing the link with the picture on Twitter whenever a post on FB is made. Does anyone have any suggestions on how to fix this? Thanks!

(If it makes a difference, I schedule/post social media with Hootsuite.)
#linked #question #twitter
  • Profile picture of the author Ryan Born
    If you try posting directly to Twitter, does it render the link preview with images?
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    • Profile picture of the author Tyler Edwards
      It does! I'm just trying to figure out how to make the posts from Facebook show the preview as well - since they were like that last week, and randomly stopped. Someone told me they thought it's because the links pushing into Twitter are being shortened by Facebook, but I can't figure out how to change that.
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  • Profile picture of the author Ryan Born
    I found the problem - Facebook is shortening the url, but the meta tags aren't properly being generated. Either Twitter isn't following the redirect to grab Jackson's og tags, or the original page isn't properly formatted.
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    • Profile picture of the author Tyler Edwards
      Wow thanks! Any suggestions how to get that cleared up?
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      • Profile picture of the author Ryan Born
        Do you know if Facebook is automatically shortening the link or if it's something that Hootsuite is doing?

        If possible, try to post original link and not a shortened one. Twitter already has their own service in place to shorten links.

        If it's Hootsuite's doing, I'm not sure if there is much that you can do to bypass it besides maybe opening a support ticket with them.
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