What should I be charging clients?

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Over the 12 months I've been testing various offers with local businesses and have started to focus on a few key services. I've found that most businesses don't need websites, apps or ecommerce solutions, but do want relatively simple things like someone to help with Social Media Management and running ads.



The value proposition that resonates best with clients for me is as follows.
  • I demonstrate a detailed analysis of their competitions Social Media.
  • Show the scope of what's achievable with Audience Listening tools.
  • Explain how Facebook pixel works.
  • Show an example of a Landing Page.
  • Demo a case study of another campaign in Ad Manager.
  • Then discuss how my services would fit into their existing sales process.
  • Finally negotiate fees.
Here's the problems I'm having.
To date I haven't been charging for campaign setup and just a flat monthly rate, so in the first month I lose because of setup time and if the client drops off after a month, I make almost nothing.



With new client's what way do you structure your setup fees?



Secondly, with certain campaigns targeting local markets and over time the audience gets fatigued. I've had profitable campaigns slowly start to cost more and get less of an ROI, then I have to redesign Ad copy, Landing Pages and any other marketing collateral. But in the long-term I've found that localised campaigns have a lifespan, ad spend goes up and I have to renegotiate with the client. (Which in some cases results in loss of business.)



Have you had this problem and how do you deal with it?


Is it easier just to charge an hourly rate and bill the client separately for ad spend?



Any advise on how to create a scalable fee structure would be greatly appreciated.



Thanks
#charging #clients
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  • Profile picture of the author cmsminds
    Originally Posted by RikiTTotal View Post

    Over the 12 months I've been testing various offers with local businesses and have started to focus on a few key services. I've found that most businesses don't need websites, apps or ecommerce solutions, but do want relatively simple things like someone to help with Social Media Management and running ads.



    The value proposition that resonates best with clients for me is as follows.
    • I demonstrate a detailed analysis of their competitions Social Media.
    • Show the scope of what's achievable with Audience Listening tools.
    • Explain how Facebook pixel works.
    • Show an example of a Landing Page.
    • Demo a case study of another campaign in Ad Manager.
    • Then discuss how my services would fit into their existing sales process.
    • Finally negotiate fees.
    Here's the problems I'm having.
    To date I haven't been charging for campaign setup and just a flat monthly rate, so in the first month I lose because of setup time and if the client drops off after a month, I make almost nothing.



    With new client's what way do you structure your setup fees?



    Secondly, with certain campaigns targeting local markets and over time the audience gets fatigued. I've had profitable campaigns slowly start to cost more and get less of an ROI, then I have to redesign Ad copy, Landing Pages and any other marketing collateral. But in the long-term I've found that localised campaigns have a lifespan, ad spend goes up and I have to renegotiate with the client. (Which in some cases results in loss of business.)



    Have you had this problem and how do you deal with it?


    Is it easier just to charge an hourly rate and bill the client separately for ad spend?



    Any advise on how to create a scalable fee structure would be greatly appreciated.



    Thanks
    Hey @RikiTTotal, This has been faced by most of the marketers. It's better to charge clients based on the time you have to spend on their campaign setup and maintenance instead of fixed cost. It's the only thing which you can do as whatever hour you spent is going to be paid by the client. There has to be mutual understanding between your client and you so that they can accept the billing hours you provide them.
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