We sent emails to Facebook about this. But, of course, nothing happened. No one is getting back to us. I have to fix this problem, so I decided to create a new page; thus, splitting our brand into two Facebook pages. But, I am not sure if this is a good idea.
The old page would cover one aspect of our business and the new page would be dealing with another aspect of the same business. I realize that splitting a brand like this is not optimal. But, I do not want to shut down the old page which is at least six seven years old with followers and hundreds of posts. This old page has a lot of history, adding credibility to our brand, so I think I should keep it. But, I need to run ads which are not possible on the old page.
Before I launch the new page, I thought I would ask you guys here what's the best solution for this problem. You might know some better options I might have to solve this problem.