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Help, how to claim my FB page after taken over. I'm still admin but can't stop anything!

by darlanne
6 replies
I own a FB page (edit) with 15,000 fans since 2017. I had just been working on a business plan for it after a few months of not working much on it. It has a group with 2k or so members as well. It started as a page dedicated to my grandmother (it's a nostalgia page) so this feels VERY violating.

They took over the page not by hacking me but from the ads manager.

It shows "Bro its a day" as the owner in the transparency and I can't do anything about it so far.

I'm still an admin and I can see the scammer admin but cannot find him to contact. I have no idea why they didn't remove me but they didn't. They did try to make me analyst but I was able to decline the role. I'm pretty sure he could just remove me but I cannot remove him since he owns the page.

Meanwhile they are posting very racy photos on the page's stories and I'm getting many complaints.

I have tried the page transparency page to add a verified business. I have uploaded my state's DBA document showing that I have a DBA for this business. I have shown everything I can but it keeps saying "needs more information". I also tried to claim it with my own self showing even my tax returns but nothing has worked and there's been NO actual response from Facebook.

I could start over but this is my brand and I have it for all other social media. Is there anything I can do???
#admin #claim #page #stop
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  • Profile picture of the author Serene Carmen
    You can contact Facebook by live chat and see if you can get help that way. Unfortunately it's a struggle getting decent customer service from Facebook, guess they are too big to care!
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    • Profile picture of the author darlanne
      Originally Posted by Serene Carmen View Post

      You can contact Facebook by live chat and see if you can get help that way. Unfortunately it's a struggle getting decent customer service from Facebook, guess they are too big to care!
      That's sure right. thank you!
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  • Profile picture of the author Monetize
    Originally Posted by darlanne View Post

    I own a FB page (edit) with 15,000 fans since 2017.

    I am sorry this happened and I hate to be the one to tell
    you this, but you do not OWN anything at Facebook.

    Haven't you heard the warnings about not building your
    business on a platform that you don't control?

    Hopefully you have these thousands of people's contact
    information so that you can direct them to a website or
    forum that you actually do own. And if not, I suggest that
    whenever you have access to this group again, you
    make it a priority to invite them to join you elsewhere.

    This would apply to all your other social media as well.
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    • Profile picture of the author darlanne
      Originally Posted by Monetize View Post

      I am sorry this happened and I hate to be the one to tell
      you this, but you do not OWN anything at Facebook.

      Haven't you heard the warnings about not building your
      business on a platform that you don't control?

      Hopefully you have these thousands of people's contact
      information so that you can direct them to a website or
      forum that you actually do own. And if not, I suggest that
      whenever you have access to this group again, you
      make it a priority to invite them to join you elsewhere.

      This would apply to all your other social media as well.
      This was not created as a business. It was a page I started in honor of my grandmother. And it grew. I'm well aware I do not own Facebook pages but I was the owner that "claimed" in the technical sense. I have all the content I have posted. It's about regaining access to this account for more than just whatever business I had planned.
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      • Profile picture of the author Monetize
        Originally Posted by darlanne View Post

        This was not created as a business. It was a page I started in honor of my grandmother. And it grew. I'm well aware I do not own Facebook pages but I was the owner that "claimed" in the technical sense. I have all the content I have posted. It's about regaining access to this account for more than just whatever business I had planned.

        Oftentimes things that are started as hobbies/pastimes
        grow into a business, which this obviously has since you
        mentioned DBA documents and tax returns.

        I am glad that you have all your content but it's important
        that you have your members contact information. Please
        heed the advice that I already posted.

        And let us know how it goes.
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        • Profile picture of the author darlanne
          Originally Posted by Monetize View Post

          Oftentimes things that are started as hobbies/pastimes
          grow into a business, which this obviously has since you
          mentioned DBA documents and tax returns.

          I am glad that you have all your content but it's important
          that you have your members contact information. Please
          heed the advice that I already posted.

          And let us know how it goes.
          I just got the DBA a few days ago since it was listed as one of the accepted documents to upload to try to reclaim the page. My tax returns were just to show that I indeed am a sole proprietor who works with social media (listed on it). I haven't done anything business yet with this page but the frustrating part is that I had just been working on growing it again and creating print on demand and other creative business ideas for it.

          Though 15k followers isn't a lot in FB land it has one video on it that has over 20 million views that went viral a few years ago (organically). I really want to somehow win this.

          I will update here yes. Thanks for the advice.
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